Dr. Nusrat Anik Afsana

Dr. Nusrat Anik Afsana Email and Phone Number

Team Lead Teleconsultation Services @ mPower Social Enterprises Ltd.
Bangladesh
Dr. Nusrat Anik Afsana's Location
Bangladesh, Bangladesh
About Dr. Nusrat Anik Afsana

Nusrat has 12 years of experience in the Healthcare industry working in operations, service design, telemedicine management, MSO sourcing, doctors branding, patient and customer service management, product development, training, and data analysis. She has a Bachelor's degree from Bangladesh Dental College, an MBA from UODA, and an MPH in Health Service Management and Policy from NIPSOM. A quick learner and meticulous worker.

Dr. Nusrat Anik Afsana's Current Company Details
mPower Social Enterprises Ltd.

Mpower Social Enterprises Ltd.

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Team Lead Teleconsultation Services
Bangladesh
Dr. Nusrat Anik Afsana Work Experience Details
  • Mpower Social Enterprises Ltd.
    Team Lead Teleconsultation Services
    Mpower Social Enterprises Ltd.
    Bangladesh
  • Mpower Social Enterprises Ltd.
    Team Lead Teleconsultation Services
    Mpower Social Enterprises Ltd. Jun 2023 - Present
    Rural TelemedicineManage and oversee sales and partnerships with NGOs, which run rural clinics, including meeting with them to explain our service offeringsDevelop service offerings and pricing structures to cater to different kinds of needs of NGOs and other partner organizationsManage operations, including relationships with partner NGOs and customer service satisfaction Manage and recruit doctors and specialists as neededManage training of telemedicine… Show more Rural TelemedicineManage and oversee sales and partnerships with NGOs, which run rural clinics, including meeting with them to explain our service offeringsDevelop service offerings and pricing structures to cater to different kinds of needs of NGOs and other partner organizationsManage operations, including relationships with partner NGOs and customer service satisfaction Manage and recruit doctors and specialists as neededManage training of telemedicine intermediaries, and ensure quality control Working in Mental Health and Self Management Diabetes Project Click Health ParentsCareManage and oversee sales, including talking to potential customers to explain our service offerings Lead customer acquisition and onboarding process in the US marketMake calls and meetings with potential prospects and explain them the service to turn them into potential customersGo to the first homevisit  with the FD Supervisor in every familyFollow Up with the family weekly and keep them updated regarding the service providedArrange a monthly call with the doctors and the family membersManage operations, including customer relationships , sending payment links and ensuring the service excellence ,post service customer satisfaction Manage and recruit doctors as neededVisit the families on request with the doctorsOverviewing the posts and contents for Click Health services and help in developing contents when neededMSO Manage and oversee sales, including talking to potential customers to explain our service offerings Manage sales and partnerships with hospitals, which may subscribe to the service Manage and recruit MBBS doctors as needed, train them and supervise their work on regular basis Show less
  • Utshob Healthcare
    Director Of Operations
    Utshob Healthcare Dec 2022 - Jul 2023
    Lead the design process of ‘Parents Care’ and ‘Medical Second Opinion (MSO)’ services.Design and develop Electronic Medical Record (EMR) system.Build and manage the network of Family Physicians across Bangladesh.Lead customer acquisition and onboarding process in the US market.Spearhead service delivery to the parents of overseas Bangladeshis.Coordinate with a network of US based doctors to source medical second opinions for Bangladeshis.Coordinate with other… Show more Lead the design process of ‘Parents Care’ and ‘Medical Second Opinion (MSO)’ services.Design and develop Electronic Medical Record (EMR) system.Build and manage the network of Family Physicians across Bangladesh.Lead customer acquisition and onboarding process in the US market.Spearhead service delivery to the parents of overseas Bangladeshis.Coordinate with a network of US based doctors to source medical second opinions for Bangladeshis.Coordinate with other healthcare providers concerning treatment plans for elderly patients.Support function at mPower Rural TeleMedicine:Provide support to service design, doctor recruitment and supervision, coordinate field operation and implementation of the telemedicine service in rural Bangladesh.Support function at mPower Rural TeleMedicine:Provide support to service design, doctor recruitment and supervision, coordinate field operation and implementation of the telemedicine service in rural Bangladesh.Support function at mPower Rural TeleMedicine:Provide support to service design, doctor recruitment and supervision, coordinate field operation and implementation of the telemedicine service in rural Bangladesh. Show less
  • Clickhealth Services
    Healthcare Manager
    Clickhealth Services Sep 2020 - Dec 2022
    Bangladesh
    CoreResponsibilities: Manage operations and coordinate with healthcare practitioners to ensure service values are being delivered ● Coordinate with project partners around the globe to ensure efficient operations and business growth● Oversee development of health profiles, care summary and individual service proposition● Manage the panel of doctors and oversee their engagement● Customer experience management● Manage service dashboard to keep track of service required… Show more CoreResponsibilities: Manage operations and coordinate with healthcare practitioners to ensure service values are being delivered ● Coordinate with project partners around the globe to ensure efficient operations and business growth● Oversee development of health profiles, care summary and individual service proposition● Manage the panel of doctors and oversee their engagement● Customer experience management● Manage service dashboard to keep track of service required for the member families● Initiate team to onboard new clients to the care serviceAdditional Responsibilities:● Manage the tech platform Medinyx to source medical second opinion from World Leading Medical Centers● Liaison with members to assist them with claiming second opinions ● Coordinate between MediGuide and ClickHealth to ensure members service are duly servedSupport function: *mPower Rural TeleMedicine*● Coordinate responsibilities of the General Physicians in the Doctors' panel● Ensure overall service excellence● Collaborate with field operation to incorporate and introduce required changes in the service delivery● Recruit new Doctors and onboard them Show less
  • Labaid Hospitals And Diagnostics
    Assistant Manager
    Labaid Hospitals And Diagnostics May 2018 - Dec 2018
    Dhanmondi
    ❏ Develop branch-wise business development target strategies❏ Streamline sales and care delivery reports for 25 branches❏ Development of Doctor Branding programme in different branches and implement it ❏ Regular In touch with the Potential Targeted Doctors Pan Country & analyze their Rx performance ❏ First time in Bangladesh Developed Directory of Services ( DOS) for all branches and train staff on new way of serving Our Branch & Hospital Doctors with International… Show more ❏ Develop branch-wise business development target strategies❏ Streamline sales and care delivery reports for 25 branches❏ Development of Doctor Branding programme in different branches and implement it ❏ Regular In touch with the Potential Targeted Doctors Pan Country & analyze their Rx performance ❏ First time in Bangladesh Developed Directory of Services ( DOS) for all branches and train staff on new way of serving Our Branch & Hospital Doctors with International Standard CAP Practices❏ Implement patient feedback mechanism for all branches and identify service gaps❏ Conducting Product Training for all branches towards Sales Staff & Asst Manager Sales Level ❏ Preparing and designing product-related Concept paper/ Brochure/Literature/Leaflet in the Lab Medicine Vertical which got Tremendous Respect & engagement with the Doctor Community .❏ Meticulously build a Marketing Calendar for New Product launch Plan time to time.❏ Drive the Imaging Vs Lab Medicine Business Marketing Concept first time in country.❏ Build a Comprehensive First time Study report with VITAMIN D with Lab Director in Loop & the impact came out brilliantly in the market .With a continuous & innovative way, we could make our VITAMIN D Brand as approx. 6 Crore Taka Revenue for the period of 15 months . Show less
  • Labaid Hospitals And Diagnostics
    Senior Executive , Medical Affairs
    Labaid Hospitals And Diagnostics Apr 2016 - Apr 2018
    Dhanmondi
    Core Responsibilities:❏ Streamline sales and care delivery reports for 16 branches❏ Prepare doctor performance report and collect patient feedback❏ Implement patient feedback mechanism for all branches and identify service gaps❏ Co ordinating Product Training for all branches Arranging Monthly free medical health camp and seminars with their full logistics in different branches❏ Preparing and designing product-related Concept paper/ Brochure/Literature/Leaflet
  • City Dental College
    Senior Lecturer
    City Dental College May 2009 - May 2012
    Dhaka
    - Teaching and course development for undergraduate - Course leader for Oral pathology- Internal invigilator

Dr. Nusrat Anik Afsana Skills

Leadership Management Microsoft Excel Microsoft Office Research Training Event Planning Team Building Time Management Project Management Process Improvement Data Analysis Product Development Team Management Spss Public Speaking Strategic Planning Healthcare Customer Service Powerpoint Microsoft Word Qualitative Research Teaching Program Evaluation Microsoft Powerpoint Statistical Data Analysis

Dr. Nusrat Anik Afsana Education Details

Frequently Asked Questions about Dr. Nusrat Anik Afsana

What company does Dr. Nusrat Anik Afsana work for?

Dr. Nusrat Anik Afsana works for Mpower Social Enterprises Ltd.

What is Dr. Nusrat Anik Afsana's role at the current company?

Dr. Nusrat Anik Afsana's current role is Team Lead Teleconsultation Services.

What schools did Dr. Nusrat Anik Afsana attend?

Dr. Nusrat Anik Afsana attended Nipsom, University Of Development Alternative, Bangladesh Dental College.

What skills is Dr. Nusrat Anik Afsana known for?

Dr. Nusrat Anik Afsana has skills like Leadership, Management, Microsoft Excel, Microsoft Office, Research, Training, Event Planning, Team Building, Time Management, Project Management, Process Improvement, Data Analysis.

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