Dro Barsamian Email & Phone Number

Tehran Province, Iran

Act as a resource person for other company departments related to customers and CRM softwareMaximize the features and benefits of your CRM systemCreate and interpret data from softwareThe possibility of user access to the CRM systemWork with various employees to enhance customer care and servicesEnsure CRM data is accurate and reliableCustomize reports from CRMHolding training workshops for call centerCreate training materials and troubleshooting documentationStart the CRM initiative by implementing organizational standards, policies and proceduresKeep track of relevant statistics, including customer retention and customer satisfactiongenerating monthly reports to upper management

Tehran

Oversee day-to-day operationsDesign strategy and set goals for growthMaintain budgets and optimize expensesEvaluate and improve operations and financial performanceDirect the employee assessment processPrepare regular reports for upper managementProvide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Tehran Province, Iran

• Making Value added offers to costumers.• Brand social responsibilities.• Advertisement management.• Managing new agreement with other sport service providers (Exp. Sport complexes).

Tehran

• After sale service department personal selection & training.• The repair process design.• Site Content.• Weekly reports of solved issues to CEO.• After sale service, office design.• Branch store design.• Designing companies HQ building’s IT needs.• Weekly accountant reporting to CFO.

Tehran

• Apple Products software problem solving.• Site Content.• Participating in exhibitions

Tehran

Bachelor'S Degree, Information Technology

Master'S Degree, Executive Mba