Diego Santos Email & Phone Number

São Paulo, Brasil

Gerenciamento de processos e risco do departamento de controle de Negócios para a Indústria de Manufatura, Infraestrutura global e Região Américas de acordo com os processos e metas globais. Garantir que o processo seja executado corretamente e que as pessoas envolvidas no processo sejam devidamente treinadas, mantendo a disciplina e garantindo a qualidade do processo, revele ser o dono do processo e adequar o processo de acordo com o negócio e alinhado com as políticas. Responsável… Show more Gerenciamento de processos e risco do departamento de controle de Negócios para a Indústria de Manufatura, Infraestrutura global e Região Américas de acordo com os processos e metas globais. Garantir que o processo seja executado corretamente e que as pessoas envolvidas no processo sejam devidamente treinadas, mantendo a disciplina e garantindo a qualidade do processo, revele ser o dono do processo e adequar o processo de acordo com o negócio e alinhado com as políticas. Responsável pelo gerenciamento global das ferramentas Salesforce, Power BI, Sharepoint utilizadas no processo relacionado, gerenciamento do Salesforce: Projetos de carve out, integração e melhorias. Desenvolvimento de relatórios globais BI, utilizando ferramentas como Power BI, Salesforce.Apoiar as equipes de vendas com planejamento e atividades operacionais. Participar ativamente na definição das diretrizes do Grupo de processo e planos e iniciativas de melhoria relacionados, emitindo e analisando diferentes relatórios para monitorar a atividade, antecipar as próximas fases e etapas, verificar o cumprimento das regras e reportar. Show less

Managing the Bid Control processes for Global Manufacturing Industry in line with Global mindsets and targets. Ensuring that the process is properly executed and that the people involved in the process are properly trained, maintaining discipline and securing the quality of the process, relay be the owner of the process and tailor the process according to the business and inline with the policies. Support sales teams with key planning and operational asks. Actively participate to the definition… Show more Managing the Bid Control processes for Global Manufacturing Industry in line with Global mindsets and targets. Ensuring that the process is properly executed and that the people involved in the process are properly trained, maintaining discipline and securing the quality of the process, relay be the owner of the process and tailor the process according to the business and inline with the policies. Support sales teams with key planning and operational asks. Actively participate to the definition of the process Group guidelines and related improvement plans and initiatives, issuing and analyzing different reportings in order to monitor the activity, to anticipate the next phases and steps, to check the compliance with rules and to report or escalate when needed. Direct report to Group and be responsible for the tooling used to support the process globally and specially managing Salesforce workflow, designed and maintaining to support the process. Show less

Managing the Bid Control processes for an specific perimeter Region or Industry in line with Global mindsets and targets. Ensuring that the process is properly executed and that the people involved in the process are properly trained, maintaining discipline and securing the quality of the process, relay be the owner of the process and tailor the process according to the business and inline with the policies. Support sales teams with key planning and operational asks. Actively participate to the… Show more Managing the Bid Control processes for an specific perimeter Region or Industry in line with Global mindsets and targets. Ensuring that the process is properly executed and that the people involved in the process are properly trained, maintaining discipline and securing the quality of the process, relay be the owner of the process and tailor the process according to the business and inline with the policies. Support sales teams with key planning and operational asks. Actively participate to the definition of the process Group guidelines and related improvement plans and initiatives, issuing and analyzing different reportings in order to monitor the activity, to anticipate the next phases and steps, to check the compliance with rules and to report or escalate when needed. Direct report to Group and be responsible for the tooling used to support the process globally and specially managing Salesforce workflow, designed and maintaining to support the process. Show less

São Paulo Area, Brazil

Manage the Sales Operations and Bid Control teams in line with Global mindsets and targets.Support sales teams with key planning and operational asks. Support the quota setting process and other processes for the markets within scopeDrive operational excellence in the Sales organization through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the businessCreate and maintain key data sets and… Show more Manage the Sales Operations and Bid Control teams in line with Global mindsets and targets.Support sales teams with key planning and operational asks. Support the quota setting process and other processes for the markets within scopeDrive operational excellence in the Sales organization through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the businessCreate and maintain key data sets and reporting to track and manage the performance of the markets. Provide business analytic strength to help drive initiatives critical to ongoing growthProvide sophisticated research and analysis (e.g. market/industry/competitive trends and insights) for the business leadership to support decision-makingSupport senior management in strategic, business and operational planning and ensure decisions in line with the global sales organization’s approachEnsure we have strong plans at a market (sub-region, country), vertical and account levelDevelop go-to-market strategy/plan for new opportunities, e.g. new markets, products or businesses, vertical deep dives, organizational restructuringIdentify, scope and drive critical projects and initiatives for SAM and the markets in scope, partnering with cross-functional teams across the organizationParticipate in operational reviews and rhythm of the business to drive decision-making and review progress on regional goals and priorities (e.g. monthly/quarterly business reviews)Develop strong collaborative relationships with key stakeholders across the company and represent the region with Cross-Functional teams Show less

São Paulo Area, Brazil

Responsible for leading and managing major bids for all sectors and Service Lines working with a bid team to develop Win Strategy, Bid Marketing, Campaign and engagement plans, set the bid budget, team facilities, team communications, stakeholder management and communications, core team management and resource management.Lead the Ep3 Expand initiative.Key accomplishments:Management of Bid managers teams providing mentoring, support, direction and coachingBid Manager on the… Show more Responsible for leading and managing major bids for all sectors and Service Lines working with a bid team to develop Win Strategy, Bid Marketing, Campaign and engagement plans, set the bid budget, team facilities, team communications, stakeholder management and communications, core team management and resource management.Lead the Ep3 Expand initiative.Key accomplishments:Management of Bid managers teams providing mentoring, support, direction and coachingBid Manager on the successful deals for the Rio 2016, Volkswagen, Petrobras, Gerdau, V&M, Siemens.Management and development of the bid process.Win Rate Improvement through bidding process optimization and development of a winning mindset within the organization. Show less

São Paulo Area, Brazil

Has a responsibility to ensure that services are delivered in line with Service Description and target Service Levels are achieved.Day to day activities require the co-ordination and operational reviews with delivery teams responsible to ensure levels and quality of service are maintained and to identify areas for continuous improvement.This includes visibility and management of each component of delivery to identify where efficiencies can be made.Key areas of focus:· Service… Show more Has a responsibility to ensure that services are delivered in line with Service Description and target Service Levels are achieved.Day to day activities require the co-ordination and operational reviews with delivery teams responsible to ensure levels and quality of service are maintained and to identify areas for continuous improvement.This includes visibility and management of each component of delivery to identify where efficiencies can be made.Key areas of focus:· Service cost related financial management,· Service Level Management - Delivery Performance and Quality,· Service Continuity, Improvement and Excellence,· Incident & Problem Management (escalation and decision making role as a part of defined process),· Operational Change Planning (be a part of Change Advisory Board), Show less

Gestão grupo de Suporte Help Desk a funcionários, colaboradores e clientes da Siemens IT Solution, prestando atendimento em Português e Inglês no 1º e 2º nível utilizando acesso ferramentas de acesso remoto aos clientes, auxiliando na resolução de duvidas técnicas relacionadas a Windows XP, instalação e configuração de aplicativos corporativos, configuração e suporte Correio eletrônico Lótus Notes e Ms Outlook, configuração de VPN, Impressoras, AD, instalação e configuração de antivírus e… Show more Gestão grupo de Suporte Help Desk a funcionários, colaboradores e clientes da Siemens IT Solution, prestando atendimento em Português e Inglês no 1º e 2º nível utilizando acesso ferramentas de acesso remoto aos clientes, auxiliando na resolução de duvidas técnicas relacionadas a Windows XP, instalação e configuração de aplicativos corporativos, configuração e suporte Correio eletrônico Lótus Notes e Ms Outlook, configuração de VPN, Impressoras, AD, instalação e configuração de antivírus e aplicativos comerciais. Coordenando equipes Tecnicas e SAC Registro de incidente na ferramenta de gerenciamento Remedy/Peregrine. Criação de Procedimentos, Ministrando treinamentos, Realizando Monitorias dos Atendimento realizados pelos Analistas e Realização de pesquisas de Satisfação com o Cliente e Relatorios gerenciais (Quality Assurance).Realizando analise de projetos junto a clientes, requisitos e implementação de projetos.Desenho / Mapeamento de Processos, implementação e gestão de Analistas de Procesos, treinamento, Qualidade e comunicação. no Brasil e na America Latina.Gestão de Custos resultados, analise de riscos, Report a equipes Internacionais.Consultor e auditor de metodologia Lean. Show less

Master Of Business Administration - Mba, Project Management

Postgraduate Degree, People Strategy Management

Graduation, Information Technology Management