Matheus Drobina, Pmp Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

Atendimento dedicado ao cliente Serasa ExperianResponsável pela estruturação do modelo de sustentação das operações do COE de Dados, definição de processos, estabelecimento de times, modelo de atendimento, dimensionamento de equipes, escalas, níveis e canais de atendimento, Integrações entre departamentos, gestão de incidentes e mudanças, alinhamento com squads de evolução, estabelecimento de papéis e responsabilidades entre times de sustentação, inovação e manutenção.

São Paulo, Brasil

Management of squads dedicated to the evolution of CRM Dynamics and Portal: EDP SoluçõesSupervision of development and support teams on Web platforms and Mobile applications, ensuring high-quality solutions delivery.Responsible for enabling initiatives by developing a reference architecture together with the Applications Architecture, Cyber Security, and Infrastructure teams to ensure full alignment with cloud reference architecture standards and global DGU guidelines, align with stakeholders and ensure that all tech capabilities are in place at the right time.Focal Point of contact for Cyber Security related incidents, responsible for requests to execute PEN TEST and implement the main vulnerability points in the solutions before release and monitor the implementation of the correction of low vulnerability points after release.Support for conducting new business, analyzing and contracting suppliers, launching RFPs to partners and the market for analyzing and classifying suppliers with the business areas, work close with both local vendors and global teams, responsible for budget management for currents projects and teams, preparing a budget plan for upcoming exercises, as well as approving SOWs and contractual amendments with key partners, managing purchase orders, deliveries and configurations of different tech products across all sites.Management of development and support teams, monitoring Deploys through the DevOps pipeline, Documentation and Release Management, carrying out change management when launching new products as well as releasing versions of existing products, ensuring that the entire value chain is affected, support team management at multiple levels and channels of service using ServiceNow, management of key operational indicators : SLA, FCR, TMA, TMR, Backlog, and quality indicators: CSAT, Service Quality Index, and Reopen Rate, acting strategically for the evolution of service quality and customer satisfaction.

São Paulo, Brasil

Responsible for developing and maintaining strong relationships with clients, ensuring their needs are effectively met.Contacts and visits to top accounts in the Shopping segment with a high-contact approach and efficient scaling for their units, ensuring profitable growth.Leading teams to ensure customer satisfaction and increase product knowledge, improving customer adoption and overall product value through best practices.Identifying improvement opportunities and working closely with other areas to ensure continuous value delivery to clients.Key player in client retention and expansion, business development of account strategies and playbooks to identify new opportunities in assigned accounts, generating Cross-sell and Up-sell.Monitoring overall customer satisfaction through NPS surveys, applying industry best practices, and driving business transformation to improve customer adoption and product value.Providing support for internal operations, including coordination of internal commercial functions, billing reconciliation, workflow optimization and documentation, contract management, and revenue assurance.Responsible for a portfolio with an average of 10 large accounts with an annual MRR of 45mm, generating revenue growth of over 15% , excluding contractual adjustments.Advanced knowledge of key Commercial Management tools (CRM) and Customer Journey Management (SenseData).Leadership sales team in opportunity, management rites, support in negotiations, management of the TOP team forecast, analysis of opportunities, preparation for the CS team's performance and management of sales executives regarding complex business•Building success cases of solutions delivered to clients, with some publications shared during this experience.Awards2019 - Lowest churn in the Segment2021 - Highest Services Sales2022 - Highest MRR Growth in PortfolioClients: Veste, Natura, Via Veneto, Samsung, Motorola, Pandora , Hope, Grupo Rosset, T&F, Loungerie

São Paulo Area, Brazil

•Acting as Delivery Manager, guiding and training new managers and project coordinators on Linx Implementation Methodology and other internal processes, ensuring strategic alignment of projects with the segment plan.•Leading multiple project teams in all phases of the journey and execution lifecycle, including pre-sales support, business development, generating estimates, accompanying onboarding and kick-off to execution and closure.•Managing action plans together with project teams to guide the best strategy for project recovery, always acting high touch with clients.•Conducting Status Reports and One-Pagers for the executive board, providing input and support for strategic decision-making.•Managing risks of critical projects, aiming to develop action plans according to the segment strategy, focusing on delivering projects within scope, time, satisfaction, and client retention.•Managing billability and monthly results, calculating variable team compensation, managing budget and financial results to ensure project margin within the segment.•Promoting management best practices aligned with Linx implementation methodology and segment directives.•Promoting team engagement with Linx values and culture and acting as a facilitator to ensure alignment between different areas of the company to ensure delivery and mitigate conflicts.

São Paulo, Brasil

Responsible for implementation portfolio: ERP, POS, CRM, OMS, e-Com, Mobile, Payment and Connectivity, for large and foreign clients, english communication to meetings and project implementation, with responsibilities:Planning: Development project plans, identification of stakeholders and definition of objectives, account for local regulatory and compliance needs as part of rollout plans as necessary to capture business value.Team Management: Leadership of the project team, assigning tasks, monitoring progress and resolving conflicts, focal point form end user support and technical guidance for a variety of different system usage questions and equipment related to the sales experience.Quality Control: Ensuring quality standards are met throughout the project, responsible for managing integrated tests E2E, validating the information sent from the store to the office and in the reverse cycle as well as other ecosystem integrations, ensuring entirely acceptanceCommunication:o Internal Communication: Ensure the project team is aligned and informed about progress, changes to the plan and relevant issues, acting as a primary escalation for end users regarding their own products during implementations.o External Communication: Communication with stakeholders to ensure accurate flow of information, responsible for aligning plans and communication together with regions, teams, other areas and vendors managing roll outs warranting the success of store openings.o Reports and Documentation: Regular reports, indicating identified issues, risks, and other relevant information.Risk Management: Identifying, assessing, and mitigating risks.Resource Management: Allocation of resources, including time, budget management, and team.Process Development and Improvement: Identifying opportunities to optimize processes and delivery aiming for continuous improvement, creating and updating documentation about processes, installations, configuration and asset information.

São Paulo Area, Brazil

•Responsible for structuring the Technology and Systems area of the maintainer and its integrated schools: ERPImplementation and Support / Personnel Management and Educational Management concentrated in the TOTVS Protheus solution, also acting as technology manager in infrastructure implementation and management, network productive telecommunication and laboratories, as well as partnership with the educational technology area toprovide other technological solutions to integrated schools and the maintainer.

São Paulo, Brasil

•Responsible for leading projects in the educational management vertical, actively participating as a specialist consultant in client implementation projects in this segment, as well as in internal product development projects, directly acting in pre-sales and architecture with the commercial and services team.

São Paulo Area, Brazil

Responsável pelo atendimento a clientes corporativos de banda larga do provedor UOL.

São Paulo Area, Brazil

Responsável pela coordenação do CPD na gestão do ambiente de infra estrutura, redes e software de gestão contábil, fiscal e pessoal Prosoft

São Paulo Area, Brazil

Responsável pela atualização do fluxo de caixa diário da empresa, gestão de credito e cobrança junto aos bancos de clientes.

Master Of Business Administration (Mba), Business Administration And Management, General

Tecnologia Em Processos Gerênciais, Business Administration And Management, General

Tecnologia Em Processamento De Dados, Information Technology, .

Activities and Societies: ..