Daniel Roberto Otoya Cortes Email and Phone Number

Functions Host:• Represent Volo at facilities and bars during league events, ensuring a positive experience for participants.• Communicate effectively by sending weekly emails and promoting events on social media and on-field interactions.• Manage league operations, including updating scores, coordinating setups, and using the host app for player check-ins.Functions Referee:• Ensure a safe, fun, social and fair environment for all players.• Understand and kindly and fairly enforce each sport’s rules.• Communicate with the office regarding any equipment, rule issues, player issues, etc.

Functions:• Responsible for the determination of cash management solutions, bank account management, and payment processing.• Manage relationships with financial institutions, optimizing services and fees.• Evaluate and implement new banking technologies to enhance operational efficiency.Achievements:• Negotiated favorable terms with financial institutions, resulting in a reduction in service fees and enhanced banking services alignment with property management needs.• Implemented a robust financial forecasting model, resulting in a 10% improvement in budget accuracy leading to cost savings.• Introduced an automated rent collection system, reducing late payments by 15%.

Functions:• Oversee and manage the company's operational, financial, and marketing activities.• Evaluate different strategies and policies to achieve organizational objectives, including budget management, payment processing, recruitment, and contract negotiations.• Conduct regular audits to identify areas for improvement and ensure efficient internal processes.Achievements:• Led strategic comprehensive operational review and process optimization initiatives to enhancing budget management, resulting in a 12% reduction in operational costs.• Established employee development programs and training initiatives, improving the team productivity. Implemented retention strategies, resulting in a 80% employee retention.• Successfully negotiated and renegotiated contracts, reducing expenses without compromising service quality. Implemented vendor performance metrics, resulting in improved service levels and cost savings.• Conducted regular audits of internal processes, identifying inefficiencies and implementing corrective actions, resulting in a 20% improvement in overall operational efficiency.

• Efficiently oversee daily operations, maintenance, and leasing activities for residential and commercial properties, ensuring optimal tenant satisfaction and property value appreciation.• Conduct thorough financial analyses, set and manage budgets, and optimize rent collection strategies for sustainable financial performance.• Ensure strict adherence to local regulations, while implementing risk management strategies to minimize liabilities.Achievements:• Introduced a proactive maintenance schedule, reducing property downtime by 20% and enhancing overall tenant experience.• Developed and implemented a tenant retention program, resulting in a 10% increase in lease renewals.

• Conduct market research on the Spanish Speaking American (SSA) region to identify potential clients and analyze industry trends.• Provide administrative support to the sales team, including data entry and document preparation.• Assist in the coordination and execution of sales campaigns and promotional activities.Achievements:• Surpassed year sales targets by Q3, demonstrating a commitment to achieving and exceeding established sales objectives.• Implemented administrative processes for the SSA region, reducing data entry time by 20%

Functions:• Execute the installation and programming of front desk modules for various hospitality entities, including hotels, country clubs, and restaurants.• Ensure seamless integration of the software with the specific needs and requirements of each client.• Provide ongoing support and guidance to ensure proficiency and maximize the software's utilization.Achievements:• Implemented proactive strategies that significantly contributed to client retention within the hospitality sector. By addressing client concerns promptly and providing tailored support, achieved a notable increase in overall client satisfaction and loyalty, fostering long-term partnerships with hotels, country clubs, and restaurants.• Maximized software utilization, leading to improved operational efficiency and client satisfaction within hotels, country clubs, and restaurants.