I am a results-driven leader with over a decade of experience leading high-performing teams in customer service, learning and development, and technical support roles, with 3+ years in global operations management positions. Bilingual in English and Spanish, I excel in fostering collaborative environments, optimizing resources to enhance operational efficiency, and developing data-driven strategies to inspire and lead teams toward sustained improvement.I bring a holistic approach to performance management, looking beyond traditional metrics to the broader context that influences employee performance. By integrating cross-functional perspectives, focusing on individual and team development, and providing continuous coaching and feedback, I customize strategies to drive performance results, enhance employee engagement, and increase customer satisfaction. Core CompetenciesVendor Relationship Management | Strategic Planning | Performance Monitoring | Leadership Development | Problem-Solving & Decision Making | Change Management | Financial AcumenClifton StrengthsFuturistic – Restorative – Communication – Achiever – Self-Assurance