Diego R. Email & Phone Number

London, London, GB

• Manage the hiring, interview, and new hire onboarding process
• Developed company intranet in Microsoft SharePoint
• Scrutinize and optimize a comprehensive training program for a wide range of positions
• Work with internal HR Director to manage, escalate, and address existing employee issues
• Administer benefits policy, including things like LOAs and PTO requests
• Administer annual reviews and compensation adjustments

Los Angeles, CA, US

• Administer benefit enrollments and answered any benefit related inquiries.
• Created recruitment strategies to find best candidates for each opening.
• Maintained work structure by updating job requirements and job descriptions for positions.
• Oversaw and managed hiring process.
• Processed all internal transfers and promotions.
• Reviewed and screened applicant resumes to identify qualified candidates.

Pasadena, CA, US

• Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
• Developed and enforced company policy and procedures relating to human resources activity.
• Implemented and supervised orientation procedures for new hires.
• Managed employee rewards programs.
• Spearheaded talent acquisition, playing instrumental role in building and retaining high-caliber teams.
• Verified that vendors received timely enrollment information, changes and terminations.

Pasadena, CA, US

• Collaborated with peers and other business areas to leverage best practices.
• Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
• Increased customer service success rates by quickly resolving issues.
• Maintained and prioritized to-do-list and followed up to complete tasks on-time.
• Ordered and distributed office supplies while adhering to fixed office budget.
• Served as corporate liaison for finance, IT and marketing departments.

Los Angeles, California, US

• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Implemented tracking database for employee professional development, licensure renewal credits and renewal deadlines.
• Maintained human resources information system and kept employee files up to date and accurate.
• Reviewed and corrected job offer letters for completeness and accuracy before approving delivery.
• Supported human resources staff with new hire orientations and monthly departmental meetings.
• Supported reception desk when needed.

Los Angeles, CA, US

• Clarified customer issues and determined root cause of problems to resolve service complaints.
• Collected and analyzed customer information to prepare product or service reports.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded to customer requests for products, services and company information.
• Updated account information to maintain customer records.

Los Angeles, CA, US

• Improved time efficiency on assigned routes
• Mentored new employees on safety procedures
• Persevered through tough weather conditions
• Provided resources to customers regarding company services
• Updated and transferred customer data into company handheld computer