Diego R. Email & Phone Number

London, London, Gb

• Manage the hiring, interview, and new hire onboarding process• Developed company intranet in Microsoft SharePoint• Scrutinize and optimize a comprehensive training program for a wide range of positions• Work with internal HR Director to manage, escalate, and address existing employee issues• Administer benefits policy, including things like LOAs and PTO requests• Administer annual reviews and compensation adjustments• Handle offboarding and exit interviews• Oversee existing HRIS database• Ad hoc special HR-related projects as determined by Director

Los Angeles, Ca, Us

• Administer benefit enrollments and answered any benefit related inquiries.• Created recruitment strategies to find best candidates for each opening.• Maintained work structure by updating job requirements and job descriptions for positions.• Oversaw and managed hiring process.• Processed all internal transfers and promotions.• Reviewed and screened applicant resumes to identify qualified candidates.• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.

Pasadena, Ca, Us

• Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.• Developed and enforced company policy and procedures relating to human resources activity.• Implemented and supervised orientation procedures for new hires.• Managed employee rewards programs.• Spearheaded talent acquisition, playing instrumental role in building and retaining high-caliber teams.• Verified that vendors received timely enrollment information, changes and terminations.

Pasadena, Ca, Us

• Collaborated with peers and other business areas to leverage best practices.• Directed automation of office procedures such as correspondence management, recordkeeping and online communications.• Increased customer service success rates by quickly resolving issues.• Maintained and prioritized to-do-list and followed up to complete tasks on-time.• Ordered and distributed office supplies while adhering to fixed office budget.• Served as corporate liaison for finance, IT and marketing departments.• Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.

Los Angeles, California, Us

• Completed background and reference checks to facilitate hiring and onboarding of employees.• Implemented tracking database for employee professional development, licensure renewal credits and renewal deadlines.• Maintained human resources information system and kept employee files up to date and accurate.• Reviewed and corrected job offer letters for completeness and accuracy before approving delivery.• Supported human resources staff with new hire orientations and monthly departmental meetings.• Supported reception desk when needed.

Los Angeles, Ca, Us

• Clarified customer issues and determined root cause of problems to resolve service complaints.• Collected and analyzed customer information to prepare product or service reports.• Educated customers about billing, payment processing and support policies and procedures.• Responded to customer requests for products, services and company information.• Updated account information to maintain customer records.

Los Angeles, Ca, Us

• Improved time efficiency on assigned routes• Mentored new employees on safety procedures• Persevered through tough weather conditions• Provided resources to customers regarding company services• Updated and transferred customer data into company handheld computer