Derek Rollberg Email and Phone Number
Derek Rollberg work email
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Derek Rollberg personal email
With over a decade of experience in the hospitality industry, I have developed a strong background in managing a workplace, optimizing operations, and delivering exceptional customer service. Currently, I am leveraging a personal passion of knitting by working with a European yarn and fabric brand to build and secure a strong foothold in the United States market. In just over one year, our business to consumer direct revenue is above-expected returns in the US, with exponential growth expected over the next 3 years with our wholesale option.Throughout my career, I have consistently demonstrated my ability to lead teams, solve problems, and deliver results. I am passionate about creating a positive work environment that encourages growth and development, and I believe that empowering each other is the key to achieving success.If you are looking for a dedicated and experienced hospitality professional with a passion for customer success and building business relationships, I would be honored to discuss how I can contribute to your organization. Please feel free to connect with me to learn more.
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Fil Katia, S.A.New York, United States -
Us Operations ManagerFil Katia, S.A. Jun 2024 - PresentCastellbell I El Vilar, Barcelona, Es- Content and Social Media Marketing;- Trade Show Logistics and Coordination within the United States;- Influencer and Designer Management and Support;- Stock and Inventory Management and Third-Party Fulfillment Center Oversight;- Sales Network Support for B2B Sales ($250-500K yearly)- B2C Sales and Customer Satisfaction Management
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Wholesale And Us Operations ExecutiveFil Katia, S.A. Feb 2023 - Jun 2024Castellbell I El Vilar, Barcelona, EsManage direct sales relationships and onboarding with 500+ stores nationwide, guiding and supporting textile representatives for US, overseeing nationwide consumer support initiatives to acquire and familiarize customers with our products. Revise and localize the website and online marketing content, co-created the B2B wholesale platform.Spearheaded an affiliate program, establishing partnerships with influencers and craft yarn stores across the United States, resulting in growth of over 250 unique relationships in one quarter.
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Taproom AttendantAlewife Brewing Aug 2023 - PresentBartending, taproom sales, and taproom operations. -
Bar SupervisorThe Local Bar Apr 2022 - Aug 2023Managed bar inventory, including creating specials menus, ordering supplies, tracking usage, and minimizing waste, resulting in reduced costs, brand rapport and improved profitability.Trained bar staff, fostered a collaborative and efficient work environment, ensured quality customer service.Organized events supporting musicians and the LGBTQ+ community, enhancing community engagement.
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Assistant General ManagerBareburger Aug 2022 - Jun 2023Astoria, Ny, UsLed daily restaurant operations, ensuring efficient staff scheduling, inventory management, customer satisfaction, and compliance to quality and safety standards.Recruited, trained, and mentored a diverse team, fostering teamwork, customer service, and continuous improvement, increasing employee retention and satisfaction.Managed budgeting and cost control, increased profit of menu items by recommending strategic price increases based on trends and customer value perceptions resulting in a minimum 33% revenue boost. -
Director Of Front Office — Royalton HotelMcr Hotels Apr 2022 - Jul 2022New York, New York, UsCompletely revamped all Standard Operating Procedures for the hotel following its reopening.Collaborated with the General Manager to craft distinctive, customized experiences for guests.Led budgetary meetings with focus on cutting costs while maintaining Marriott Standards for Bonvoy Members.Conducted regular meetings with stakeholders to effectively communicate current and future objectives. -
Assistant Director Of Front Office - The Lexington, Autograph CollectionMcr Hotels Jul 2021 - Apr 2022New York, New York, Us
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Senior Rooms ManagerSbe Lifestyle Hospitality Apr 2018 - Apr 2020Beverly Hills, California, UsDirected and motivated a team of over 100 housekeeping professionals, consistently achieving cleanliness and service standards through effective leadership and performance management.Established a comprehensive training program for staff and management, reducing turnover and enhancing operational efficiency.Implemented cost-saving purchasing and scheduling strategies, resulting in budget surpluses allocated for capital projects and equipment repairs. -
Assistant Director Of PurchasingAndaz Apr 2016 - Apr 2018New York, Ny, UsCoordinated procurement and inventory requirements across all hotel departments, optimizing resource allocation and reducing waste.Cultivated strong vendor relationships to ensure stringent quality control standards were consistently met.Identified cost-saving opportunities within the food and beverage budget, achieving an 8% reduction in expenditures and increased hotel profitability by the end of the fiscal year.Served as the property's HyPride representative, hosting monthly meetings to engage staff on LGBT issues and foster an inclusive work environment, and promoting community service participation. -
Assistant Director Of Front OfficeStarwood Hotels & Resorts Worldwide, Inc. Sep 2014 - Apr 2016Stamford, Ct, Us- Responsible for purchasing and budget over 5 departments (Front Desk, Concierge, Bell, Door, and PBX.)- Launched incentive program to encourage great service, which resulted in guest satisfaction scores to increase 5% in 3 months; - Held weekly staffing reviews with management to stabilize labor budget -
Assistant Executive HousekeeperMgm Resorts International Apr 2013 - Aug 2014Las Vegas, Nevada, Us- Employed at SIGNATURE at MGM GRAND from April 2013 - January 2014.- Personally responsible for the productivity and discipline of up to 4 Floor Managers and 100 line-level (Union) employees covering a span of 38 floors and over 600 condominiums/hotel suites.-Trained in Forbes Five Star and Mobil Five Diamond Standards.-Created new forms and provide new tools to expedite and improve work processes.-Conducted scheduled and random evaluations of employees to ensure high-quality standards are met.-Created management shadowing program with a team to encourage transparency between departments.- Employed at MANDALAY BAY RESORT & CASINO from January 2014 - August 2014-Personally responsible for the productivity and discipline of up to 6 Floor Managers and 150 line-level (Union) employees covering a span of 12 floors and over 1,100 rooms.-Created new forms and provide new tools to expedite and improve work processes.-Assisted in the hiring and retention of talented employees and managers.-Conducted scheduled and random evaluations of employees to ensure high-quality standards are met.-Assisted directly in the successful remodel/re-opening of DELANO Las Vegas -
Resort Services SupervisorThe Cosmopolitan Of Las Vegas Oct 2010 - Mar 2013Las Vegas, Nv, Us-Assisted directly in the successful grand opening of a 3,000 room/suite hotel.-Managed and maintained Hotel Room Inventory and room blocks.-Worked directly with the Director of Hotel Operations to create and distribute Standard Operating Procedures directly related to our partnership with Marriott Autograph Collection.-Facilitated partnership with Marriott Autograph Collection as it relates to Hotel Operations, including, but not limited to, guest feedback/complaints, rate and point certificate verification and disputes, and all Marriott Rewards loyalty program issues.-Overnight Manager Responsibilities, including, but not limited to: PBX Abandonment and Reservation Conversion reporting, Spa Revenue reporting, auditing rate plans and reservations from Casino Marketing and Leisure Sales, and property-wide complaint resolution via email and telephone
Derek Rollberg Skills
Derek Rollberg Education Details
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John F Kennedy High SchoolHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Derek Rollberg
What company does Derek Rollberg work for?
Derek Rollberg works for Fil Katia, S.a.
What is Derek Rollberg's role at the current company?
Derek Rollberg's current role is Accomplished Hospitality Professional Seeking CX/CS Management Roles / Dual Citizen US and UK.
What is Derek Rollberg's email address?
Derek Rollberg's email address is dr****@****tia.com
What schools did Derek Rollberg attend?
Derek Rollberg attended John F Kennedy High School.
What are some of Derek Rollberg's interests?
Derek Rollberg has interest in Civil Rights And Social Action, Education, Environment, Science And Technology, Human Rights, Arts And Culture.
What skills is Derek Rollberg known for?
Derek Rollberg has skills like Tourism, Purchasing, Hotel Booking, Front Office, Housekeeping, Volunteering, Telecommunications, Boutique Hotels, Property Management Systems, Hospitality Management, Hotels, Pre Opening.
Who are Derek Rollberg's colleagues?
Derek Rollberg's colleagues are Serafin Martinez, Edelia Vizcaino Moreno, Sergiu Floca, Marc Canton Borja, Sergi Jimenez, Clara Bozzo, María Teresa Aurell.
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