Derek Rollberg Email & Phone Number

New York, United States

Castellbell I El Vilar, Barcelona, Es

- Content and Social Media Marketing;- Trade Show Logistics and Coordination within the United States;- Influencer and Designer Management and Support;- Stock and Inventory Management and Third-Party Fulfillment Center Oversight;- Sales Network Support for B2B Sales ($250-500K yearly)- B2C Sales and Customer Satisfaction Management

Castellbell I El Vilar, Barcelona, Es

Manage direct sales relationships and onboarding with 500+ stores nationwide, guiding and supporting textile representatives for US, overseeing nationwide consumer support initiatives to acquire and familiarize customers with our products. Revise and localize the website and online marketing content, co-created the B2B wholesale platform.Spearheaded an affiliate program, establishing partnerships with influencers and craft yarn stores across the United States, resulting in growth of over 250 unique relationships in one quarter.

Bartending, taproom sales, and taproom operations.

Managed bar inventory, including creating specials menus, ordering supplies, tracking usage, and minimizing waste, resulting in reduced costs, brand rapport and improved profitability.Trained bar staff, fostered a collaborative and efficient work environment, ensured quality customer service.Organized events supporting musicians and the LGBTQ+ community, enhancing community engagement.

Astoria, Ny, Us

Led daily restaurant operations, ensuring efficient staff scheduling, inventory management, customer satisfaction, and compliance to quality and safety standards.Recruited, trained, and mentored a diverse team, fostering teamwork, customer service, and continuous improvement, increasing employee retention and satisfaction.Managed budgeting and cost control, increased profit of menu items by recommending strategic price increases based on trends and customer value perceptions resulting in a minimum 33% revenue boost.

New York, New York, Us

Completely revamped all Standard Operating Procedures for the hotel following its reopening.Collaborated with the General Manager to craft distinctive, customized experiences for guests.Led budgetary meetings with focus on cutting costs while maintaining Marriott Standards for Bonvoy Members.Conducted regular meetings with stakeholders to effectively communicate current and future objectives.

New York, New York, Us

Beverly Hills, California, Us

Directed and motivated a team of over 100 housekeeping professionals, consistently achieving cleanliness and service standards through effective leadership and performance management.Established a comprehensive training program for staff and management, reducing turnover and enhancing operational efficiency.Implemented cost-saving purchasing and scheduling strategies, resulting in budget surpluses allocated for capital projects and equipment repairs.

New York, Ny, Us

Coordinated procurement and inventory requirements across all hotel departments, optimizing resource allocation and reducing waste.Cultivated strong vendor relationships to ensure stringent quality control standards were consistently met.Identified cost-saving opportunities within the food and beverage budget, achieving an 8% reduction in expenditures and increased hotel profitability by the end of the fiscal year.Served as the property's HyPride representative, hosting monthly meetings to engage staff on LGBT issues and foster an inclusive work environment, and promoting community service participation.

Stamford, Ct, Us

- Responsible for purchasing and budget over 5 departments (Front Desk, Concierge, Bell, Door, and PBX.)- Launched incentive program to encourage great service, which resulted in guest satisfaction scores to increase 5% in 3 months; - Held weekly staffing reviews with management to stabilize labor budget

Las Vegas, Nevada, Us

- Employed at SIGNATURE at MGM GRAND from April 2013 - January 2014.- Personally responsible for the productivity and discipline of up to 4 Floor Managers and 100 line-level (Union) employees covering a span of 38 floors and over 600 condominiums/hotel suites.-Trained in Forbes Five Star and Mobil Five Diamond Standards.-Created new forms and provide new tools to expedite and improve work processes.-Conducted scheduled and random evaluations of employees to ensure high-quality standards are met.-Created management shadowing program with a team to encourage transparency between departments.- Employed at MANDALAY BAY RESORT & CASINO from January 2014 - August 2014-Personally responsible for the productivity and discipline of up to 6 Floor Managers and 150 line-level (Union) employees covering a span of 12 floors and over 1,100 rooms.-Created new forms and provide new tools to expedite and improve work processes.-Assisted in the hiring and retention of talented employees and managers.-Conducted scheduled and random evaluations of employees to ensure high-quality standards are met.-Assisted directly in the successful remodel/re-opening of DELANO Las Vegas

Las Vegas, Nv, Us

-Assisted directly in the successful grand opening of a 3,000 room/suite hotel.-Managed and maintained Hotel Room Inventory and room blocks.-Worked directly with the Director of Hotel Operations to create and distribute Standard Operating Procedures directly related to our partnership with Marriott Autograph Collection.-Facilitated partnership with Marriott Autograph Collection as it relates to Hotel Operations, including, but not limited to, guest feedback/complaints, rate and point certificate verification and disputes, and all Marriott Rewards loyalty program issues.-Overnight Manager Responsibilities, including, but not limited to: PBX Abandonment and Reservation Conversion reporting, Spa Revenue reporting, auditing rate plans and reservations from Casino Marketing and Leisure Sales, and property-wide complaint resolution via email and telephone