Dylan Roman Email & Phone Number

Columbus, Oh, Us

New Albany, Ohio, United States

- Provide Tier 1 technical support to corporate, distribution, and retail store associates for software and hardware troubleshooting- Extensive utilization of ServiceNow for ticketing and tracking issues across the organization, as well as utilization of Splunk for analyzing further metrics in regards to hardware across multiple locations- Demonstrate qualities representative of A&F’s unique culture with a strong appreciation for customer service, inclusiveness, and a casual hospitality- Support retail operations by providing coaching and guidance to store associates- Troubleshoot problems to resolution or escalate when necessary- Document incidents, comments, and resolutions within the incident management system, utilizing internal knowledge resources- Fulfill hardware and software requests by coordinating and completing configuration and installation- Perform end-user training as it regards assistance with supported applications and services

After building my first PC at a very young age, I've developed a love for all things PC hardware and tech. I've offered my skills and services in the PC hardware industry to friends, family, and peers. I've had a passion for designing and building computer systems to coincide with the end-users needs and budget. This work involves, but not limited to: - Planning ahead: "How long will this system be in use, and for what purpose?"- Designing a computer system with upgradability in-mind- Diagnose and pinpoint problems with customer's PC's or Mac's - Recover deleted files, backup client data and migrate to new PC's.- Extensive knowledge of all things PC hardware, both old and new: CPU's, Motherboards, Chipsets, RAM, GPU's, Cases (mini-ITX, Mid-ATX, Full-ATX, E-ATX) - Ability to build computers in a set timeframe: Most systems can be built, tested and finalized within 24hrs or less, assuming all parts are in-hand. - Operating Systems: Windows XP, Windows 7, Windows 10, Windows 11, Mac OS X+- Offering an exceptional value for services offered

Fort Wayne, Indiana, United States

- Multi-task in a fast-paced environment while handling inbound/outbound calls and emails - Assist in maintaining and establishing long-lasting relationships with a database of 8,000 - 10,000+ customers, of which consisted of high-profile musicians/bands, school districts & universities, recording studios, houses of worship and large organizations. - Aid in the design of sound systems or providing gear selections/productive alternatives.- Educate customers on a wide variety of topics ranging from numerous musical instruments to professional audio equipment such as live sound and recording studios.- Generate and provide customers with quotes. - Procure and process Purchase Orders and Bids in B2B partnerships.- Staying up-to-date on new products and educate peers or customers.- Develop long-lasting relationships with peers while being able to educate & learn from each other to better self-growth and experience.- Take care of the customer and provide a one-of-a-kind relationship.

Delta, Ohio, United States

- Engage potential clients and consignors- Physical labor including loading and unloading trailers- Document, categorize and photograph items/goods for auctions- Utilization of Maxanet and HiBid platforms for online auctions, ensuring all sales go live and operate efficiently- Create ads and social media posts to boost customer engagement - Create and schedule marketing emails to engage with a customer database of over 3,000+ - Cashiering of auction check-outs - Wrote and facilitated final settlements for each sale/auction directly with consignors- Created law-binding contracts for real estate sales or auctions - Facilitated scanning and archival of real estate foreclosures within the State of Ohio in conjunction with the AMS Database for Auction.com- Ensured office network and computer systems were all operating efficiently - Aided schools and businesses in liquidation of computer systems - ensuring all systems were formatted properly and ready for re-sale (1,000+ computer systems refurbished)

Delta, Ohio, United States

- Discuss, inform and sell vehicles to customers via phone, online and on-site customers - seeing the sale through to close - Notarization of all vehicle titles coming in and out of inventory - Handled all paperwork and financing for each vehicle sold- Generating temporary vehicle tags through the State of Ohio- Managing inventory via Microsoft Access - document repairs on each used vehicle to determine GP - Utilized Quickbooks for check-handling, monthly reporting and formulate monthly reports for insurance- Manage all online advertising via Craigslist, CarsforSale, Facebook Marketplace and our own platform- Ensure computer systems on-site are operational, updated and kept secure

St Louis, Missouri, United States

Unpaid position: Participated in building, optimizing and running multiple computer systems within a centralized network to dedicate processing/graphical processing power through Stanford University/Washington University in attempts to find cures for Alzheimer's, Huntington's Disease, Cystic Fibrosis, Parkinson's Disease, BSE and COVID-19 by computationally analyzing various protein-strains and providing data through my own personal computer systems. Successfully "folded" over 2,500 work units during this timeframe.- This is a program anyone can join to play their part and dedicate computational resources towards a good cause.