Drona Sharma Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Responsibilities:- Designed and developed chatbot widgets for seamless integration with client websites, enhancing user engagement and support.- Implemented Restful APIs using Node.js and Nest JS within the Conversation Gateway Platform for the client.- Orchestrated CI/CD pipelines for efficient deployment and maintenance of platform APIs in Azure Kubernetes services.- Collaborated on channel integration across platforms such as MS Teams, Web, Alexa, and Enterprise systems for the client.- Contributed to IBM Watson Assistant skill development, dialog design, and fine-tuning of the MS Custom QNA service knowledge base specific to the client’s needs.Achievements:- Successfully enhanced user experience for the client by integrating chatbots into their web channels.- Ensured robustness and scalability of APIs through effective deployment practices.- Facilitated seamless communication across diverse channels and platforms for the client.- Improved conversational AI capabilities through skill development and testing tailored to the client’s requirements.Client Testimonials:Drona’s exceptional contributions and dedication have been pivotal to our team’s progress. Renowned for his technical expertise and innovative research, he consistently exceeds expectations, proving to be an invaluable asset to our organization. We are grateful for Drona’s significant role in our collective achievements.

Hyderabad, Telangana, India

Conversation Gateway Platform development for a leading consumer health care organization- Chatbot widget design and development for web channel integration with websites.- Development, deployment and support of Restful APIs using Node.js, Nest JS in Conversation Gateway Platform. CI/CD setup and development of platform APIs in Azure Kubernetes services.- Involved in channel integration development - MS Teams, Web, Alexa, and Enterprise systems integration.- IBM Watson Assistant skill development, dialog development, MS Custom QNA service KB configuration, Training, testing, finetuning.

India

Responsibilities:- Collaborated with the development team to design and implement a sample online shopping website.- Utilized HTML, CSS, and JavaScript to create responsive and interactive user interfaces.- Gained hands-on experience in front-end development, including layout design, navigation, and user experience.- Integrated basic back-end functionality such as product display and user authentication.Achievements:- Successfully built a functional online shopping prototype, enhancing practical skills in web development.- Developed a deeper understanding of web technologies and their application in real-world scenarios.- Contributed to a supportive and dynamic team environment, fostering continuous learning.

Dehra Dun Area, India

- Basic Networking Skills: Acquired foundational knowledge in networking protocols, routing, and switching.- Hands-On Experience: Participated in configuring and troubleshooting network devices, ensuring seamless connectivity.- Collaboration: Collaborated with senior engineers on projects related to network optimization and security.