Dror (Shoko) Pe'Er Email & Phone Number

Ramat Gan, IL

Jerusalem

Beersheba, Southern, Israel

• Proficient in CRM software ZenDesk and Issue-Tracking software JIRAKnowledge of support ticket management and SLA compliance
• Assist in developing customer support policies and procedures to enhance customer experienceand reduce overall workload
• Work closely with R&D and Product to convey customer’s perspective while taking into account thecompany's business goals
• Communicate with both existing and new third-party vendors, leading to improved relationships andfaster resolution of any integration issues

• Test and validate bugs reported internally or by customers
• Write test scenarios, test and validate new features for future release
• Communicate effectively with different individuals and teams to ensure all stakeholders in thecompany are kept up-to-date with projects timeline and progress

Los Angeles, CA

• Edit and mix audio for reality shows "Fortune Fights" and "Notorious" on Reelz channel
• Edit episodes from raw to final for "Project Foodie" app, including audio, graphics, grading and finalexport per deliverable specifications (including social assets for all major social platforms).
• Use Avid Pro Tools and Adobe Premiere Pro to deliver high-quality audio tracks
• Collaborate with video editors and producers to ensure creative and technical consistency

Israel

• Manage the Production & Post Production workflow from shoot to final product
• Keep production costs with in given budgetary goal while achieving a fast turnaround time
• Hire and manage staff (e.g. Video Editors, VFX Artists, Sound Engineers) and Distribute theworkload between by assessing strengths of each staff member
• Represent production company’s interest in front of vendors & the network

New York, NY

• Teach creative software classes at company locations across the U.S. as preparation for officialvendor certification (Adobe, Avid, Microsoft, Apple)
• Travel regularly to represent company at conferences in front of customers and partner companies
• Plan and Execute IT/AV workflows for all conferences (5-20 classrooms per conference)
• Write and conduct subject focused classes (Technical Workflows, Audio Editing, OrganizationalBest Practices, etc.)

Israel

• Oversee the daily operation of 30 Video Editing suites
• Plan and execute workflows based on project specific requirements and based on the customer’sbudget (infrastructure, Hardware, Software)
• Act as administrator of on-site network for all servers (professional video services and generalpurpose)

Manage the Production & Post Production workflow from shoot to final product; Keep production costs with in given budgetary goal while achieving a fast turnaround time; Distribute the workload between video editors by assessing strengths of each editor; Represent production company’s interest in front of vendors & the network.

Israel

• Assist customers on technical issues while keeping a professional customer service approach
• Providing technical assistance to approx. 40 editing suites rented to productions and their supporting staff.
• Perform assistant editor tasks (Ingest, project organization, exports, etc.)