Promoted again to Program Manager, leading a $4.5M QA program for Meta Reality Labs. Supported the releases of:Oculus Quest 2, Horizon Worlds, RayBan Stories, Meta Quest Pro, Meta Quest 3, Horizon Workrooms, Meta Smart Glasses, and Meta Quest 3s- Built a team of over 30 embedded analysts and automation engineers, including external teams in Canada and India-Addressed development challenges by analyzing team quality KPIs then proactively driving solutions that… Show more Promoted again to Program Manager, leading a $4.5M QA program for Meta Reality Labs. Supported the releases of:Oculus Quest 2, Horizon Worlds, RayBan Stories, Meta Quest Pro, Meta Quest 3, Horizon Workrooms, Meta Smart Glasses, and Meta Quest 3s- Built a team of over 30 embedded analysts and automation engineers, including external teams in Canada and India-Addressed development challenges by analyzing team quality KPIs then proactively driving solutions that secured the long-term success of quality initiatives.- Developed documentation for project managers and quality leads, creating operational transparency on workflows and increasing testing accuracy across external teams.- Coordinated meetings with QA leads, engineers, and production to advocate for quality, aligning quality initiatives with production roadmaps and player experience goals.- Increased staff retention average by 24 months and improved overall candidate quality by refining recruitment processes to more closely match client staffing requests.- Integrated team’s performance review program with client KPIs, providing new quality metrics for stakeholders that were adopted and standardized across the client QA Org. - Delivered insightful reports on budget forecasts, staff performance, test progress, and quality metrics to support leadership decisions and operational strategy.- Led annual negotiations on pricing and staffing, successfully securing multiple 3-year agreements that balanced future operational capacity with client budgets. Show less

After leading a short-term usability testing initiative on controller hardware/firmware for a third-party PS4 peripheral, I was promoted to the second Quality Project Manager for Keyword's Redmond studio.-Managed five simultaneous QA projects with teams of up to 10 staff, testing game features, including monthly live service game updates, across Console, Mobile, and PC.- Doubled embedded team size within a year by implementing performance evaluations, career plans, and 1:1… Show more After leading a short-term usability testing initiative on controller hardware/firmware for a third-party PS4 peripheral, I was promoted to the second Quality Project Manager for Keyword's Redmond studio.-Managed five simultaneous QA projects with teams of up to 10 staff, testing game features, including monthly live service game updates, across Console, Mobile, and PC.- Doubled embedded team size within a year by implementing performance evaluations, career plans, and 1:1 checkups, improving both team metrics and client satisfaction.-Collaborated in stakeholder meetings with quality and production teams, aligning feature and store testing schedules with live service game timelines.- Expanded beyond role’s scope to manage three automation engineering projects as well as spearheading all incoming short-term quality projects.- Started company morale, worker advocacy, and DEI groups in the local studio, fostering a more inclusive, knowledgeable, and engaged workforce. Show less

Contract Through Denali Advanced Integration - part of the Customer Acceptance Testing (CAT) team, testing cellular features and promotional discounts for T-Mobile and MetroPCS customers.- Designed comprehensive test plans for multiple mobile promotions and applications in development, ensuring seamless releases that met all business requirements. - Coordinated with client engineering teams to prepare appropriate testing environment and lab space, including devices, SIMs, and… Show more Contract Through Denali Advanced Integration - part of the Customer Acceptance Testing (CAT) team, testing cellular features and promotional discounts for T-Mobile and MetroPCS customers.- Designed comprehensive test plans for multiple mobile promotions and applications in development, ensuring seamless releases that met all business requirements. - Coordinated with client engineering teams to prepare appropriate testing environment and lab space, including devices, SIMs, and phone test accounts. - Executed BVT cases in lab prior to release, and again at Night of Deployment (NOD) while delivering hourly status updates to client production of progress and defects. - Coordinated hand-offs to sustainment teams post-launch, providing a smooth transition and continuity in product regression testing. Show less

Contract through Lionbridge - I continued my work with the TestX team from my previous Experis contract after the transition to a managed service. This role was primarily a production and leadership role. Favorite Moment: I had a chance to visit offsite offices in Poland to improve upon testing performance, deliverable tracking, and communication with onsite management.- Co-Managing a $3.6 million annual project with a team of over 100 testers onsite and globally to release… Show more Contract through Lionbridge - I continued my work with the TestX team from my previous Experis contract after the transition to a managed service. This role was primarily a production and leadership role. Favorite Moment: I had a chance to visit offsite offices in Poland to improve upon testing performance, deliverable tracking, and communication with onsite management.- Co-Managing a $3.6 million annual project with a team of over 100 testers onsite and globally to release monthly software updates and upcoming features on Xbox One, Xbox 360, Xbox for Windows, and Xbox mobile app. - Creating management and client facing reports to track and analyze multiple facets of the project. This includes contractor hours’ allocation and cost, deliverable work items, critical bugs discovered, monthly project revenue, KPI metrics, and overall testing progress. - Building multiple scalable predictive models for forecasting employee cost and projecting revenue in collaboration with Lionbridge leadership and operations directors. These models were used to reduce project costs by 21%.- Identifying areas of low testing performance and coordinating with team leads to build solutions around new processes, best testing practices, resource reallocation, or staff removal. This optimized team workflows and increased testing throughput. Show less

Contract Through Experis at Microsoft for the Xbox Manual Test Execution (TestX) Team. This was primarily a leadership role, with partial testing. - Lead 2 teams of up to 20 testers to sign off and release monthly software updates and features to beta, public preview, developer and public audiences. - Responsible for standing up small teams for miscellaneous projects or requests ranging from 2 weeks to 6 months. - Collaborated with test managers and feature development… Show more Contract Through Experis at Microsoft for the Xbox Manual Test Execution (TestX) Team. This was primarily a leadership role, with partial testing. - Lead 2 teams of up to 20 testers to sign off and release monthly software updates and features to beta, public preview, developer and public audiences. - Responsible for standing up small teams for miscellaneous projects or requests ranging from 2 weeks to 6 months. - Collaborated with test managers and feature development teams to create, revise, and manage test cases, owning over 20 feature areas totaling over 2400 cases (down from 3600 after case review).- Created ad-hoc testing scenarios against new features of the Xbox One platform and areas affected by active code churn.- Developed test scripts and work processes to optimize setup and wait times. - Documented processes and updating existing documents with terminology, instruction guides and tips/tricks on more efficient testing. Show less

Contract through Aditi Consulting - Part of the Engineering Fundamentals Manual Test Execution (TestX) Team. Starting as a Test Associate 2, I was promoted midway through my contract for my performance.- Testing new features and fixes of the Xbox 360 platform.- Performing ad-hoc and directed testing against all features of the Xbox One platform.- Completing high priority test suites against candidate builds for release to beta audiences. - Communicating with test managers… Show more Contract through Aditi Consulting - Part of the Engineering Fundamentals Manual Test Execution (TestX) Team. Starting as a Test Associate 2, I was promoted midway through my contract for my performance.- Testing new features and fixes of the Xbox 360 platform.- Performing ad-hoc and directed testing against all features of the Xbox One platform.- Completing high priority test suites against candidate builds for release to beta audiences. - Communicating with test managers and feature developers to create, revise, and manage test cases.- Managing a team of up to six members during the absence of the team leader.- Developing optimizations for time consuming tasks and decreasing setup for more efficient workflows.- Completing test cases and other tasks assigned ahead of estimated schedules.- Supporting partner teams with the completion of their test suites. Show less

Contract through Aditi Consulting - Part of the Manual Games Test Team (Reserves)* Tested Titles: Age of Empires Online, Halo 4, Nike+ Kinect Training, Hybrid, Happy Wars, Kinect PlayFit, Xbox Smartglass, Solitaire, Minesweeper, Mahjong, Taptiles, Adera, Halo Waypoint mobile app.- Tested software on multiple platforms including Xbox, Windows 7/8, and Mobile. - Performed ad-hoc and directed testing during multiple stages of software development. - Completed test cases and… Show more Contract through Aditi Consulting - Part of the Manual Games Test Team (Reserves)* Tested Titles: Age of Empires Online, Halo 4, Nike+ Kinect Training, Hybrid, Happy Wars, Kinect PlayFit, Xbox Smartglass, Solitaire, Minesweeper, Mahjong, Taptiles, Adera, Halo Waypoint mobile app.- Tested software on multiple platforms including Xbox, Windows 7/8, and Mobile. - Performed ad-hoc and directed testing during multiple stages of software development. - Completed test cases and other tasks assigned with efficiency ahead of projected times. - Worked with multiple bug tracking databases such as JIRA, Hansoft, and Visual Studio.- Created simple weekly reporting solutions for team leads using JIRA. Show less

Handled librarian tasks such as Charging/Discharging Items, Incorporating new books into circulation, Servicing customers, etc.

Assisted students in retaining educational concepts in multiple subjects including Mathematics, Programming, and Physics