People ManagementDevelop Others- Establish a culture of feedback & coaching. Have meaningful conversations regularly with all the direct reports while focusing on development and performance. (3-5 RFT/11-13 CS)- Manage the performance of each team member while taking into consideration the unique needs and motivations.- Establish healthy relationships and support team members to achieve team/personal goals.- Identify key areas of improvement that are specific to the employee while steering the employee role to where performance can be achieved.Create a High-Performing team environment- Communicate business, team goals and team strategy clearly to foster alignment and team focus- Clarify roles for effective collaboration to execute strategy and achieve team goals- Recognition and rewarding high performance individuals while supporting and addressing low performance employees- Empower direct reports to focus on key areas while fostering responsibility and accountability- Support direct reports initiatives & pilots that drive innovation and creativity- Organize team buildings and other team activities- Ensure the team hardware needs are metProject ManagementManaging and collaborating with Stakeholders & Peers- Lead collaboration effort with DnA Analysts, Studio QV & Studio Development for 20 yearly titles- Effectively escalating and identifying risks/challenges while reaching win-win solutions to satisfy stakeholders and achieving team goals- Establish a reporting structure to suit stakeholders and partners and provide transparency and visibilityProcess and Workflow Management- Actively updated processes to fit the current needs and dynamic data environment and drive effective usage across all titles - Establish the measurement and success conditions while actively correcting deficiencies- Build and track day to day schedules, ensuring efficient use of resourcing- Actively plan capacity while escalating and addressing risks- Risk Management+

• Project Planningo Define and facilitate the implementation of critical knowledge transfer and communication processes with internal and external teamso Provide feedback on scope, project requirement definitions, and deliverableso Oversee project planning at various stages over multiple projects simultaneouslyo Collaborate with partner program managers to define schedules o Guide the strategic year-over-year planning process for assigned projectso Ensure the creation of test coverage documentation, test execution plans, and metrics reports• Project Auditingo Audit weekly status reports and other reports as neededo Audit project activities and ensure status updates are being communicated to key stakeholderso Ensure task-related processes are efficient and effectiveo Ensure regular communication is maintained with assigned studio partnerso Ensure project deliverables are being completed on time and within quality standardso Review project metrics and ensure expectations are being achieved• Department Levelo Contribute to capacity planning and shift planning on a departmental scaleo Maintain and enhance capacity planning tools and organizational QA metricso Define and adjust the QA framework to ensure consistent quality coverage across projectso Continually improve the operational efficiency and effectiveness of the QA effort by assessing current quality assurance practices and incorporating new strategies• People Managemento Manage QA Test Leads/ Project Ownerso Provide mentoring and support to junior level leadership within the departmento Establish effective working relationships with the department, project team, and business partnerso Contribute directly to performance evaluation of individuals and teams, compiling objective feedback that is channeled toward both personal and process improvement