MAIN RESPONSIBILITIES1. Assist the different teams with the design, planning, coordination and communication of projects. 2. Contribute to creative proposals and strategies with ideas, research and written presentations. 3. Coordinate budget and forecast for new projects. 4. Define project goals and strategies for Social Media cluster and monitor teams in deloyment 5. Monitor and communicate to management on performance of ongoing projects 6. Assist in preparing and updating project administration documents; timelines, meeting notes, external supplier briefs (e.g. webmasters) status reports, financial reports. 7. Assist with managing the creative and delivery output process – coordinating the delivery of key stages of work. 8. Act as a support to head of departments by monitoring deadlines and informing them about project progression 9. Help members of project team deliver KPIs (Key performance Indicators)CONTACT CENTERo Work on setting up the contact centre from conceptualization to managing daily operationso Maintaining strong partnerships with the clientso Work on feasibility studies and business plan for contact centre and SynXis Voice Agento Training teams on SynXis Voice agent and the telephony system o Developing, maintaining and optimizing SOPs for contact centre serviceso Updating, and preparing performance reports for CEOo Continuously work on improving the services with features/connectivity, technological innovationWWW.MAURITIUSHOTELBOOKING.COMo The on-going development of an online members portal for the hotel industry operating with the SynXis CRSo Work on reinventing the business strategy of the online direct booking platform to enhance yield managemento Develop a social marketing strategy and online presence for the overall brand identity o Brand development, website review, traffic growth and advertising revenueo Developing a loyalty program through the online platform of Mauritius Hotel Booking

- Selection, recruitment and promotion of respective team members- Conduct Performance Appraisal and identify necessary training measures of respective team members- Together with HR develop and implement formal training plans for the Department- Identify departmental trainers, assign training responsibilities and meet with departmental trainers monthly- Makes recommendations to Superior on team members’ matters and promotions- Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager- Act as a coach- Ensure that on the job training is conducted on a regular basis- Coordinate & supervise activities in the department.- Ensure Guests’ / Repeaters’ satisfaction at all times and be totally aware of their preferences- Ensure that respective team projects a warm, professional and welcome image - Handle and monitor of guests complaints and the relevant follow up action required- Establish and maintain effective interpersonal relations and takes active interest in the welfare, safety & development of TM- Interact regularly with guest to obtain feedbacks for improvement- Adapt the entertainment activities as per category of guests- Manage Roster- Set the annual operating budget and ensures that it is strictly adhered to and managed on a monthly basis- Establish cost management plan- Manage each Business Unit as independent profit centre- Collaborate with the MD / RM to develop strategies and special events to promote sales- Ensure respective TMs are operating as per Quality Management System- Ensure respective TMs are operating as per S&H regulations and policies- Maintain good housekeeping in the Department- Prepare and communicate the S&L Operations plan and monitors its implementation - Ensure that Business Units are in good running conditions

The main scope of the job is to put the hotel on the map of lifestyle events and to conceptualize; together with other departments; create, manage and communicate (together with Sales & Markting) a series of initiatives as follows :- Regular Happy Hour events (co-branded for higher impact and attractiveness)- Food promotions- Landmark events : Mother’s day, valentine’s, Chinese new year, X mas, new year, etc…- New creative events- Creation of events calendar- Creation of wider scope events- Define budgets for events and monitor - Assist the Sales & Marketing department if promoting and selling our Convention & Meetings facilities.- Go out on sales calls together with the Sales Managers- Develop the hotel's visibility for special events like weddings, private parties etc

Labourdonnais Waterfront Hotel, Le Suffren Hotel & Marina, Hennessy Park Hotel, The Address Boutique Hotel