Mykola Droviannykov Email & Phone Number

Kyiv, Ua

Kyiv, Ukraine

Kyiv, Kyiv City, Ukraine

- Doubled sales for several premium packages through price elasticity A/B tests.- Achieved a 9% reduction in losses by resolving pricing issues.- Successfully led a Sales Quality Control team of 2 direct and 11 indirect reports, restructuring systems and implementing bonus incentives for Sales teams, resulting in policy compliance increasing from 52.45% to 83.84% in 2 months.- Developed and managed 15+ Tableau dashboards for data visualization purposes.- Conducted 200+ ad hoc analyses for C-level executives using SQL, Tableau, and R

Kyiv, Kyiv City, Ukraine

- Reduced chargeback rates by 11.2% through communication with friendly fraud reporters, careful evidence collection, and communication with US banks.- Managed fraud prevention for multiple Stripe accounts, processing thousands of transactions daily, with a focus on effective review of high-risk transactions.- Negotiated successfully with US customers who filed disputes, resolving friendly fraud cases and persuading them to withdraw chargebacks. Uncovered clients' friendly fraud practices during communication for use as evidence.- Provided fraud statistics and insights to the CFO, supporting data-driven decisions and strengthening fraud prevention strategies.

- Consistently ranked among the top-3 Customer Support Representatives out of a team of 100+ in terms of chat processing quality and the number of processed clients.- Achieved a company-wide record of processing 104 clients during an 8-hour shift, maintaining the company's high standards of quality — far exceeding the average of 20 clients. This record stood unchallenged for a year after my departure.- Exhibited a strong work ethic by regularly volunteering for night shifts, surpassing personal goals by working 32 8-hour shifts per month.My high performance along with my willingness to dive into analytics and finance led to my promotion to the position of Junior Forensic Accountant, where I was chosen from a competitive pool of 30 candidates, including former managers from my Customer Support tenure.

Kyiv, Kyiv City, Ukraine