• Responsible for the working order and maintenance of more than 300 assets.• Responsible for function of fitness floor lighting, studio room led lights, and sound systems.• Properly diagnose equipment that does not meet the standard, create work orders for team communication, then fix issues when parts arrive to ensure equipment will never be in an “out of order” state.• 100% completion rate of inspection only and hands on task work orders that are sent out monthly.• Maintaining a great relationship with members and team members, and I am always looking to deliver the best experience to keep the company brand strong.• Oversaw numerous projects leading to two successful grand openings.

• I was brought in to Hopper’s to build a succesful public service department with only a single mechanic• In 12 months time, gross revenue of service department increased by 300% while hiring an additional mechanic. • I’ve held a 41% profit margin through the parts and accessory department during my tenure, as opposed to a 15% margin with prior leadership. • I’ve increased the productivity of my mechanics by 200% while increasing my contribution margins • Established relationships with outside vendors that resulted in lower costs of product and higher profit margins

• Proficient in work order transaction within Talon database• Within 10 months of employment, I have personally written $350,000 in labor with an addition of $305,000 in parts with $620,000 total revenue• 5 published personal reviews within a 3-month span expressing my professionalism and excellent customer service• Trained in multiple departments to be more efficient in expediting work order completion• Proficient in task management and delegation of labor to specific technicians resulting in reduction of operations cost• Consistent in communication with clientele resulting in an increase in customer satisfaction• Outperformed the entire Rocklin Harley Davidson with labor and service revenue on multiple pay periods within 4-month time frame• Excellent relationship with Harley Davidson sales, service and technician employees• Managed service department part-time resulting in a $50,000 increased revenue in parts and labor within 2-month time frame

• Excelled in customer service and product alignment• Top company ranked producer for registrations in Fall and Winter 60 Day Challenge in 2017 and Spring 60 Day Challenge in 2018• On-boarding specialist, specializing in member penetration, attrition, and retention• Held a 46% closing average for over six months• Top tier retention percentage regionally• BME of $13,000 in total personal revenue in 2018 with total service over $12,000 per month• 7 published reviews from satisfied Life Time members• Program development and training for team members• Contracted by Life Time Athletic for specialized performance training and trainer development• Developed marketing skills to increase attrition by 10 clients per month and one athletic team per month