Diego Rozo Email & Phone Number

Davie, Florida, United States

Panama

Currently as Territory Manager, one of my responsibilities entails in training owners and managers of my assigned accounts in Mexico on how to execute strategic and tactical marketing plans for the sustainability of their organization. This will include the involvement of sales growth activities, such as market or industry analysis, inventory management, sales training, demonstrations and key customer visits. Additionally, my role also involves organizing customer support activities, such as working on solutions for specific customer needs. Lastly, I am also involved in dealer development activities, such as dealer processes optimization, dealer standard processes, understanding dealership financial health, and held dealerships accountable to the dealership contract. These activities allow me to measure the sustainability and profitability of the dealership and therefore the success of John Deere in the region.

Miami/Fort Lauderdale Area

As a Product Support Manager for John Deere, I helped dealers resolve product performance issues and communicated with the factories on a timely manner to achieve a successful resolution. In addition, I helped dealerships strengthen their parts and service business by developing and executing action plans that will help dealerships achieve their goals. Other important roles include the management of the support capability tools that enable dealerships to increase customer satisfaction, the administration of warranty procedures and reimbursement issues.

Miami/Fort Lauderdale Area

• Work with Distributors to deliver annual target objectives (Parts Sales Volume, Extended Warranty Sales, Dealership Training Rate, KPI goals)• Lead parts sales growth of 17% in 2014 and 24% in 2013• Territory parts growth for 2015: 7%Ecuador revenue growth: 57% Guatemala revenue growth: 6% Costa Rica revenue growth: 23% Panama revenue growth: 9%• Managed an increase of 30% in extended warranty sales in 2014• Track KPI metrics and develop action plans to maintain and improve distributor’s performance. Implemented a process to increase warranties done by certified technicians. The metric improved for distributors on an average of 45%• Perform continuous product sales training to increase knowledge and sales opportunities for distributors in their area of responsibility • Enforce dealership contractual obligations by influencing the distributor’s management to comply with required processes• Work with a dealership to execute parts marketing programsIncreased distributor’s participation of Bulk Oil programs to 100% - 2015 y-o-y growth was 8% Increased distributor’s participation of the filter container program to 100% - 2015 y-o-y growth was 16%• Develop yearly business plans with distributor’s management team to increase revenues in the parts and service departments and increase customer satisfaction

Moline, Il

• Performed research to improve lead-times for parts deliveries to Latin America• Participated in a high performance dealer improvement plan for Honnen Equipment in Wyoming

Miami/Fort Lauderdale Area

• Deliver annual target objectives (Implementation of Transactional Surveys, Service operation project completion, 100% Recalls completion) • Helped improve processes and drive efficiency in the distribution network in Central America• Worked with dealerships to gather Voice of the Customer Data to create and implement customer recovery processes • Analyzed service process blueprints to define gaps and failure points in order to reach and exceed customer expectations• Responsible for ensuring dealership completion of Product Improvement Program to ensure customer satisfaction

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bs, Electrical Engineering