Everybody wants to know their GP is available when they're needed, knows them well without having to retell their story, and is a safe pair of hands. Confidence in these basic principles should not be compromised by the changes we are undergoing. The UK and global healthcare sectors are embracing transformative technology and AI that will enhance the experience, accuracy and efficiency of healthcare delivery. The challenge for the healthcare industry is to deliver a recognisable and comfortable medical service to patients whilst using new kit to streamline the experience. Through judicious selection of available and proven technology I deliver care that is familiar, traditional, and inclusive of all patients, regardless of technical ability or IT literacy.