• Modernized office IT solution; standardizing computers and software solutions and initiated cloud backup system for office computers, saving thousands of dollars when office was flooded.• Implemented IT Security program, including security awareness training and business continuity.• Leads security installation projects, working with general contractors and other trades .• Interfaces with customer’s management and IT departments to allow trouble-free installation, operation, and maintenance of access control security applications.• Trains customers and co-workers in usage of multiple access control, CCTV, and alarm systems.• Writes SQL queries directly to database when built-in reporting tools do not produce customer’s requirements• Integrates biometrics in to access control security systems

Capacity & Events Services & IT Compliance•Increased team productivity by upgrading ePolicy Orchestrator from 4.0 to 4.5, providing a standardized management console used for technical support.•Performed security baselines and risk assessments for IT projects, using business and customer requirements to perform security specifications, development, testing, and launch.•Led administrative teams during the upgrade of over 35,000 VirusScan Enterprise endpoints from 8.5i to 8.7i, and managed the migration of McAfee Agent endpoints from 4.0 to 4.5, increasing endpoint performance.•Administered network reporting processes, policies, server tasks in ePO, focusing on balancing system performance and risk as applicable to varying levels of secure information.•Directed the McAfee Endpoint Encryption project, successfully preparing for a broad enterprise rollout to production environments.•Conducted internal IT pre-audits to achieve 100% Sarbanes Oxley (SOX) compliance.

Solution Center•Provided technical support of Dell computers, HP and Xerox printers, and other assorted network peripherals, including scanners and digital cameras.•Tested compatibility of new software within existing network environments to evaluate the operability of software in production environments and resolved any resulting issues•Acted as the group's subject matter expert on MS Excel and malware diagnosis and removal.•Resolved dial-up connectivity, wireless connectivity, remote network connectivity problems, and gave technical support on a suite of internal Web-based applications.