(Administrative Assistant ; Plastic Surgeon at North York General Hospital & Faculty at University of Toronto)- Efficiently manage and maintain patient charts in electronic medical record systems, ensuring timely entry of referrals, lab results, diagnostic imaging, and other patient-related information.- Coordinate patient appointments, pre-operative processes, and follow-up care, ensuring smooth clinic operations.- Liaise with hospital departments and external healthcare providers to schedule or cancel appointments and tests.- Maintain strict patient confidentiality and ensure compliance with healthcare privacy standards.- Contribute to electronic medical record setup and maintenance.

- Addressed customer concerns, including processing refunds, handling exchanges, and resolving pricing issues.- Supervised multiple employees at the Front End, ensuring efficient operations.- Facilitated the sale of OLG products (e.g., Lotto Max, 649) and processed customer winnings.- Demonstrated professional phone etiquette while directing customer concerns to the appropriate departments.- Oversaw cash management, including auditing tills, monitoring cash drawers, and maintaining the change fund.- Cross-trained in cashier operations, self-checkouts, and customer service desk responsibilities.- Fostered a friendly and inviting atmosphere to encourage customer loyalty and repeat visits.

- Provided exceptional customer service by greeting and assisting customers with questions and concerns.•Processed transactions accurately and efficiently, managing cash registers to ensure smooth checkouts.•Supported inventory management by restocking products and maintaining organized, appealing displays.- Resolved customer issues promptly, reinforcing Metro’s commitment to high-quality service.- Collaborated with team members and supervisors to uphold a clean and welcoming store environment.- Developed strong communication, problem-solving, and multitasking skills in a fast-paced retail setting.

Studied Healthcare Administration and Service Management

- Managed and optimized patient scheduling, ensuring accurate appointment bookings, reducing errors, and improving clinic efficiency.- Coordinated patient communications, including appointment reminders, follow-ups, and inquiries, enhancing patient satisfaction.- Maintained and updated patient records in the electronic medical record system, ensuring all information was accurate and up-to-date.- Collaborated with dental staff to align scheduling with clinic capacity, ensuring smooth operations and minimizing wait times.- Assisted patients with understanding pre-appointment procedures, payments, and post-visit care instructions.- Ensured strict adherence to confidentiality protocols while managing sensitive patient information.

- Assisted in diagnosing and treating various dental conditions under the supervision of senior dentists.- Conducted oral examinations and performed basic dental procedures, ensuring high-quality patient care.- Educated patients on oral hygiene and preventative care during consultations.- Collaborated in treatment planning and coordinated comprehensive care for patients.- Managed patient records, including updating treatment plans and maintaining accurate clinical documentation.- Gained practical experience in dental radiology, sterilization, and handling dental equipment.- Adhered to clinical safety standards and infection control protocols throughout procedures.

- Promoted Elsevier’s medical publications to peers and academic institutions, increasing awareness and engagement.- Acted as a liaison between international students and Elsevier, gathering feedback to improve product offerings and user experience.- Organized events, webinars, and presentations to introduce students to the latest medical research and educational resources.- Collaborated with fellow ambassadors to develop strategies for expanding Elsevier’s presence in the academic community.- Provided support to students in navigating Elsevier’s digital platforms, ensuring easy access to medical publications and research tools.- Represented Elsevier at academic events and conferences, fostering relationships with faculty and student organizations.

- Promoted the Curofy medical app to peers and academic institutions, driving user engagement and platform adoption.- Educated medical students on the app’s features, including case discussions, medical networking, and peer-to-peer learning.- Conducted workshops and presentations to demonstrate the app’s utility in enhancing medical education and collaboration.- Collaborated with Curofy’s team to provide user feedback, contributing to product improvements and feature updates.- Facilitated communication between students and healthcare professionals through the platform, fostering a learning community.-Actively participated in Curofy’s ambassador network to develop strategies for increasing app visibility and usage among students.