Dr. Sadaf I. Shaikh Email & Phone Number

Mumbai Metropolitan Region

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

VAMS Global is the world’s largest visitor management platform processing 100 million+ visitors annually across the globe. We customize public access and accelerate daily schedules. We enable appointments. We adapt to your technology. VAMS manages your visitors & employees.At VAMS, I am heading the Customer Success team and ensuring retention and expansion.

Pune, Maharashtra, India

Pune Area, India

Pune/Pimpri-Chinchwad Area

• ★ Operations Champion with strong focus on quality; acts a catalyst for change, facilitating continuous process improvements for transformative results and delivering peak-performing teams➤ KEY HIGHLIGHTS
• Proficient in gamut of HR related activities such as HR Management, Budgeting, Daily Reporting as well as training and induction of new staff in the Organization
• Ensured a high-quality customer experience, monitored and resolved complaints and enquiries from Dentists and Orthodontists in the American, Asian and European Regions in a timely manner, while adhering to the SLAs and.
• Delivered smooth operations and improved the TAT of delivery as well as increased the customer satisfaction through quality improvement and process optimization
• Successfully organized certification programs for Orthodontists and handled smooth export with documentation and delivery
• Deftly managed the day-to-day Procurement and operations by enhancing operational systems, processes and best practices that guarantee organizational well-being

Pune, Maharashtra, India

Mumbai, Maharashtra, India

• ★ Encompasses a rare blend of excellent analytical, leadership skills and management capabilities.➤ KEY HIGHLIGHTS
• Managing business operations with focus on top-line & bottom-line performance and expertise in determining company’s mission & strategic direction as conveyed through policies & corporate objectives
• Accountable for resolving customer issues/queries, providing first time resolution, handling escalated issues and maintaining highest standards of customer service.
• Adept in organising appropriate trainings as well as recruited, supervised and appraised human resources
• Proficiently liaised with department heads and senior management to get the best performance from staff and motivated the employees to work effectively.
• Proactively examined financial data/statements and used them to improve profitability by executing quality controls and observed production KPI

Mumbai

• ★ Skilled in creating an operating environment that assures consistently high performance. ★ Deft in using a professional approach of supportive and participatory leadership to promote the concepts of team building and.
• Piloted and supervised 15 Pharmacists, support staff, regulatory compliance of the prescriptions and managed the refill call centre team with productivity and handled escalations
• Highly accountable for end-to-end customer experience by interacting with them and solving customer grievances.
• Governed necessary project communications via associated project documentation by creating daily and monthly reports.

Ghatkopar

• Business & Liaisson
• Conducted meetings with doctors, corporate hospitals, nursing homes, created brand image with physicians to generate high revenue
• Directed the centre's operational activities
• Resolved queries of the patients and customers
• Increased the customer satisfaction by interacting with various customers
• Executed seminars and CMEs for doctors

Taught the students, conducted the examinations, administered PIHS and admitted new students to the courses

• Training, HR & Administration
• Supervised the security & surveillance of the facility, maintained and renewed contracts for smooth functioning of centre
• Confirmed smooth running of the dialysis facility, managed opening and closing of centre on time
• Delivered training to the staff, guided and motivated them for development
• Engaged in the recruitment process, formulated salary reports and distributed the salary among the staff
• Arranged the stay of various medical tourism companies and ensured they receive all the assistance required

Master Of Business Administration - Mba, Operations

Pgd, Business Administration And Management, General

Pgp-Babi, Business Analytics

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

Post Graduate Diploma, Medicolegal Science

Pgd Hcm, Healthcare Management

B.D.S, Dentistry, Pgd-Hcm

Master'S Degree, Psychology

Tefl, Teaching English Or French As A Second Or Foreign Language