Clinical strategy consultant with TTEC’s Global Healthcare practice, working with Sales, Digital, Delivery, Client Management teams to build and implement growth strategies for Clinical Operations and other Healthcare Services in the US, Philippines, South Africa, Columbia, IndiaSupporting the sales team as a Global Subject Matter expert in Healthcare Services during presentations, due diligence visits to potential clients across the US, and go to market strategiesLeading a Clinical Transformation Initiative; responsible for building a Clinical COE with a focus on Talent (acquisition/retention/development), Revenues, Continuous Improvement solutions and Operational Discipline, amongst othersWork with Digital, Delivery, Talent Acquisition teams on building product models for potential clients with cost and efficiency benefits through automation and multi geo spread (eg Remote Patient Monitoring, Nurse Triage, Chronic Care Management services)

Led the Enterprise Clinical Services (ECS) Utilization Management teams at OGA (850+ nurses- USRNs and PHRNs), involved with reviewing medical records for Prior Authorization, Post-Acute and Inpatient Care Management (discharge planning, concurrent length of stay reviews for Skilled Nursing Facilities, Acute Inpatient Rehabilitation, Long Term Acute Care), retrospective review of Medical claims review, Appeals Collaborate with Training, Recruiting, Human Capital functions to develop, drive talent development and retention initiatives, such as Clinical Leadership Development program, USRN academy, RN ready program, virtual reality-based training sessions Managed a profit center of businesses across the insurance lifecycle (2,200+ employees)- Billing and Enrolment, Provider Data management, Provider Contract Rate loading, claims processing (Medicare and Medicaid), Appeals and Grievances

Setup and managed 13 teams across business verticals, involved with database development, secondary market research, market/company/industry profiling, SWOT report writing, reports distribution network management. Worked closely with the web designing team to develop and launch products, online magazines and databases for World Market Intelligence and Progressive Media Group on High Networth Individuals and Super Yatch industry.

Managed a team of doctors, clinical researchers, analyst managers, that recruited industry experts to assist buy-side investment firms, professional services firms, and corporations with their research needsLiaison with International Health care Strategic consulting firms for company wide partnership level contracts Manage networking events for Health care industry Council Members (doctors, researchers, scientists)

Strategic Assessment, Opportunity identification, project planning and set up of multiple processes related to Medical Coding, Reimbursement and Fraud, Waste and AbuseOperations Management, identification and implementation of process improvement opportunitiesSetup and managed the Underwriting Support Process for Genworth Financial (Long Term Care)Conceptualized, set up and managed an Underwriting Quality Assessment Process related to Contestable Claims Analysis.

Managed the Intensive Care Unit at the hospitalWorked at the Emergency Surgical Unit as on call AnaesthetistWorked as Regional Blood Bank Transfusion Officer at Deen Dayal Upadhyaya hospital