• Recruited to transform a newly acquired Harley-Davidson dealership into a world-class retail operation• Initiated the transformation of all dealership business units including sales, financing, rentals, insurance, motorclothes, service, parts and accessories by installing new department managers and client-facing personnel while also designing, planning and executing key process and system improvements• Led the store emergence from a bottom tier store nationally to one of the top stores in the country• Established an environment of fun, excitement, quality, respect and superior service to enhance business growth • Meticulously researched and implemented best practices from world-class leaders in the retail industry• Productively reset goals and measures for success throughout the business, exceeding both industry and H-DMC’s KPIs• Planned and executed various events, promotions, advertising (direct-mail, web, radio), marketing and outreach programs ensuring all activities ran smoothly and efficiently• Devised and implemented strategic social media campaigns to create awareness and engagement and promote interaction with followers• Significantly improved the business’s reputation by modeling and demanding fair business practices• Productively challenged and assisted all department managers in exceeding in all areas of performance from P&L to CSI scores• Vastly improved critical systems and processes by developing new tools utilizing the latest technology and cloud services• Proactively identified problems and inefficiencies in existing practices while also implementing reasonable and conscientious solutions to increase bottom line results• Successfully streamlined communication channels within the organization, encouraging sharing and collaboration across departments• Developed and integrated brand cohesion between multiple dealership locations• Designed, built and maintained crucial analysis tools for tracking, reporting and managing all activity

• Served in a multi-role capacity for a highly respected law firm specializing in legal document preparation for residential real estate transactions. • Functioned as a B2B service provider for lenders, mortgage bankers, credit unions and GSEs, playing an instrumental role in the growth of the business from serving a few dozen clients ordering a few hundred transactions per month to serving over 800 clients ordering thousands of transactions per month• Successfully built the firm’s reputation of superior service by remaining heavily involved in the clients’ business and owning their overall experience from the first day of the engagement through constant contact, discovery of needs, development of solutions, thoughtful implementation and follow-up• Spearheaded the design and development of several new product offerings and innovate methods for streamlining the client’s and firm’s workflow while collaborating with clients and the technology staff, creating significant efficiencies and ultimately allowing for massive productivity gains• Promoted to positions of increasing responsibility and authority due to strong performance and customer service • Developed and executed both short and long term marketing plans, productively growing the firm’s business from less than 50 clients to 800+ clients• Accurately translated clients’ needs into concepts and drafted solutions for the firm’s technology team• Nurtured strong relationships with all client’s C-level executives as well as front-line personnel• Represented the firm at numerous industry events and conferences for networking and prospecting purposes• Effectively exceeded all client and firm expectations at every opportunity