Sohail Verma Email & Phone Number

Punjab, India

Department of Management | Faculty of Management and CommerceCo-coordinator of Department of Management | Member of the IKS (Indian Knowledge Systems) Cell, GKU | Coordinator of Curricular & Co-Curricular Activities and MOOC, FMC, GKU | Coordinator of ABC (Academic Bank of Credits) FMC under NAD Cell, GKU | Member of the BoS (Board of Studies), Department.

India

Participant of the Agnirva Online Space Internship Program

• Subject Matter Expert | Operations Management
• Authored solutions for advanced questions from textbooks, providing expert-level understanding of theconcepts and theories.
• Answered different questions posted by students abroad on the Chegg platform, providing timely andaccurate solutions to help them with their academic queries.
• Reviewed and ensured the quality of solutions given by external answerers, maintaining the qualitystandards of the platform.
• Provided content feedback and online tutoring to help students improve their understanding ofOperations Management concepts and theories.
• Audited video content to ensure accuracy and quality of the educational videos, offering a seamlessand effective learning experience for students.

• Division of Alumni Relations
• Organize and manage 10+ alumni events, reunions, and community service activities annually, catering to diverse interests and ensuring a memorable experience for participants.
• Develop and implement strategies that have increased alumni engagement and strengthened relationships with key stakeholders, resulting in increased support and donations to the institution.
• Maintain regular communication with 5000+ alumni through newsletters, social media, and email campaigns, fostering a sense of community and involvement.
• Manage an alumni database with 250K+ records, tracking contact information, career updates, and engagement history to support personalized outreach efforts and strategic planning.
• Successfully manage an annual budget for alumni relations activities, ensuring efficient allocation of resources and cost-effective event planning while achieving targeted goals.

• Baba Farid College of Management & Technology | Department of Business Studies
• Lectured to over 100+ graduate students, delivering 30+ lectures on various subjects including Project Management, Organizational Development and Change, Advertisement and Sales Management, and Industrial relations.
• Assumed leadership of the department during the HOD's absence, overseeing faculty operations and other essential functions.
• Mentored 20+ graduate students regarding career planning and skill development, leading to a 40% increase in job placements and internships among mentored students.
• Published management studies in different Conferences and Journals.
• Recognized as the Employee of the Month on three separate occasions, showcasing consistent excellence and dedication in performance.

• Alexa Data Services
• Mentored and coached 10 newly joined associates, reducing their onboarding time and improving their productivity within the first month.
• Led root cause analysis efforts in our workflow, identifying and resolving 3 critical issues that were impacting quality targets, resulting in a 20% increase in overall workflow efficiency.
• Monitored and improved the quality and productivity of 20+ associates, implementing performance improvement plans that led to a 15% increase in quality metrics and a 10% boost in velocity levels.

• Alexa Data Services
• Collaborated with management to create content for the PKT (Product Knowledge Tool) of existing workflows, resulting in a 30% reduction in processing time and a 20% increase in overall quality ratings.
• Handled over 100 unique data analysis requests from various customers, delivering actionable insights and recommendations.
• Maintained strict confidentiality and adhered to all Amazon policies, ensuring the security of confidential information and compliance with data privacy regulations.
• Created, reviewed, and uploaded 500+ pieces of pre-written content with a 98% accuracy rate in terms of grammar, conventions, localization, and tone.
• Processed and analyzed AI data for Alexa, creating 200+ sets of training and test data to streamline the training process and improve model accuracy.

• Department of Human Resources
• Planned and executed pre-audit with the HR team for one of the company's manufacturing plants, identifying and resolving 25 compliance issues before the official audit, ensuring a smooth audit process and compliance.
• Enhanced organizational filing systems for confidential employee records, resulting in a 30% reduction in retrieval time and a 15% increase in data accuracy during HR audits.
• Prepared and managed monthly, weekly, and daily employee shift schedules for multiple manufacturing plants using Microsoft Excel, optimizing workforce productivity and reducing scheduling conflicts.
• Assisted in the recruitment process by conducting initial screenings and interviews for entry-level positions, resulting in an increase in qualified candidates hired.

• Department of Human Resources
• Assisted in organizing the Gem Awards ceremony, recognizing outstanding performance among hospital staff, resulting in a 15% increase in employee morale and engagement.
• Managed administrative tasks, including filing paperwork for employee records, resulting in a 20% reduction in document retrieval time during audits.
• Provided daily support to the Learning & Development team, contributing to the successful implementation of 5 training workshops and seminars, attended by over 200 employees.
• Collaborated with cross-functional teams to streamline communication processes, resulting in a 30% reduction in response time for employee inquiries.

• Facilitated communication between Internshala and university students.
• Organized outreach activities and informational sessions to promote internship opportunities.
• Provided personalized support and guidance to students throughout the application process.
• Conducted workshops and seminars on professional skills development.

• Ensure merchandise and services availability through contract approval and inventory management.
• Organize store operations and procedures efficiently.
• Develop standards and promote initiatives to improve sales procedures.
• Provide comprehensive support to customers and address & resolve customer inquiries and complaints.

• Saudi Arabian Airlines | Air Asia
• Restructured baggage handling process, resulting in a 20% reduction in handling time and an increase in accessibility for passengers.
• Worked with passengers to understand requirements and provide exceptional customer service.
• Successfully sold 50 business class membership vouchers, contributing to a 10% increase in business class passengers during the tenure.
• Handled and resolved an average of 15 passenger complaints per week, achieving a 90% resolution rate and improving overall customer experience.
• Collaborated with team members to accomplish daily tasks and meet operational goals, contributing to an increase in team productivity.

• Teleperformance Department
• Handling customer inquiries, resolving issues, and providing accurate information about products and services.
• Demonstrating effective communication skills both verbally and in writing, maintaining professionalism and empathy in all interactions.
• Meeting and exceeding customer service goals and metrics, including response times, customer satisfaction ratings, and resolution rates.
• Utilizing CRM software and other tools efficiently to manage customer interactions and maintain detailed records.

Minor In Ai, Artificial Intelligence

Doctor Of Philosophy - Phd, Management

• Recipient of LPU NEST Scholarship for scoring more than Category-1 cut-off marks in LPUNEST-2022. • Participated in Management.

Master Of Business Administration - Mba, Operations Management And Supervision

• Achieved a Certificate of Completion for successfully finishing an online course COVID-19 and Work, provided by World Health Organization.

Bachelor Of Business Administration, Human Resources Management/Marketing Management

Baba Farid College Head Teaching Assistant | Placement Coordinator. • Organized online projects, internships, and skill development.

Diploma, Aviation/Hospitality And Travel Management

• Certification in Travelport Galileo GDS Basic & Advanced course Evaluation result of 90/100, May 2016.