A competent and versatile professional, offering a comprehensive, dedicated and rich experience of over 15 years across the entire gamut of Hospital Operations Management, Quality Management and Organizational Excellence, as Head and Team Leader.CORE COMPETENCIES:Operations Management:1. Hospital day to day operations2. Consultants and Clinicians Management3. Financial Administration including Billing (Both Cash and Credit) and P&L4. Patient / Client Relationship Management5. Purchases and Stores Management6. Human Resource Management7. Marketing and Branding Management8. Crises and Management.9. Administration of Hospital Housekeeping and Maintenance 10. Management of Educational and Training Programs such as Nursing and Paramedical.Quality Management:1. Implementing Quality Initiatives, TQM, ISO 9001-2000, NABH and JCIA standard, 2. Developed Integrated Management system for meeting requirements of Accreditation 3. Initiated Quality Initiatives and CQI Projects4. Conducted Codes Mock Drills and handle Credentials and Privileges meetings6. Innovative Hospital Policies, Standard Operating Procedures, Departmental Manuals. 7. Handle Managerial, Clinical and Criteria Based Quality Indicators8. Quality Audits, Closure of NC'S, Tracking NC'S for sustaining the corrective action.9. Training Quality and Systems, Getting feedback and data analysis10. Conducting Committees meetings and compliance with standard requirementsOrganizational Excellence Management:1. Data Collection, Surveys, Sampling, Statistical Data Analysis and Interpretations.2. Employee and Patient Satisfaction studies, Performance Evaluation, Training and Feedback.3. Development & Evaluation of Individual and Departmental KPI, KRA & Performance Metrics.4. Developing strategies for Patient Satisfaction, Effectiveness and organisational Excellence.5. Mentioning, Monitoring and Evaluating Performance efficiency and effectiveness.6. Conducting Annual Staff Performance review.