Dale Thelen, Pmp Email & Phone Number

United States

United States

Guided multiple Global Technology Projects related to Global Time and Attendance (GTA) for the US, Puerto Rico United Kingdom and Canada Associates.

Bentonville, Arkansas, United States

Global HR Operations

Bentonville, Arkansas

• Directed, managed and planned multiple compliance projects which impacted: Sales, Eligibility, Client, Claim, Provider, Underwriting, Finance, Data Management and Portals.
• Managed a $1.2 million project to provide additional data from multiple source systems to the reporting data mart that enabled accurate compliant reporting required by state regulators.
• Implemented reporting changes to meet all regulatory requirements for numerous states. Completely eliminated any fines.
• Established a key business process to pay surcharges on all healthcare claims for the state of Maine. Successfully implemented new process with a tight time frame to avoid fines.
• Modified and enhanced a structured environment to improve and provide the compliance operating committee with a standard process to correctly prioritize the annual portfolio of projects.
• Coordinated and organized the review and development of solutions for various portals obtained through acquisition to ensure compliance with a wide variety of state compliance regulations.

• Composed business requirements, reviewed designs, assisted with writing test scripts and reviewing test results on multiple system enhancements for Individual State Regulations that impacted most of CIGNA’s applications.
• Supported multiple regulatory projects to comply with regulations through changes to a variety of applications impacted.
• Served as the “go-to” person for all requests, concerns, or suggestions to our Explanation of Benefits and Explanation of Payment documents sent to all members and providers at the point a claim determination is made.
• Prioritized and identified opportunities and negotiated changes with IT organization to improve several key company documents.
• Coordinated the delivery of application changes to multiple system components for business areas, successfully ensuring the delivery of training, the review of changes through application check out and go live of more.
• Promoted to a project manager.

• Served as the National Lead for the development, support and enhancement of a Graphical User Interface (GUI) application used for claim data entry as well as managed a staff of over 30 employees.
• Managed the local development, introduction, training, and overall implementation of many claim processing initiatives.
• Successfully developed and implemented a realignment of the office processing staff, matching employee skills with the needs of the office and clients.
• Promoted to manage the highest level of claims handlers, processing the most complex claim situations.
• Created a workload management tool that assisted the office in managing the high claim volume.