• Analyze trends and patterns: Monitor Voice, SMS, and Data CDRs in real-time to identify any suspicious or unusual activities by utilizing risk management tools and systems to analyze transaction patterns.• Analyze patterns of carrier behavior to identify new fraud trends and develop strategies to prevent it.• Moderating content: Based on the review of the content, take actions to block or flag content that violates the platform’s policies or is inappropriate or offensive. Responsible to ban or block carrier who violate the platform’s terms of service.• Collaborate with other teams: Work closely with external partners, such as legal, policy, or customer service, to ensure that the content on the platform is in compliance with relevant laws and regulations.• Ability to independently identify a problem and conduct necessary research to locate a solution.• Stay up to date on the current fraud patterns, tools and compliance. Strong interpersonal skills, problem solving, and time management are essential.• Mentoring and providing guidance to team

• Working closely with team to providing a practical approach and solution designing to ensuring that all problems are resolved in a timely and efficient manner.• Taking care of the framework should be designed in such a way that it increases and speeds up their productivity.• Building citizen developer in Power Automate Desktop (RPA Tool) to extend Automation scope without any additional cost to Business.• Prepare Reusable functions, which improve the robustness, re-usability, and maintainability of codes.• Creative and proactive thinker and you will make use of current technologies to provide extensible automation infrastructures. • Capability to manage multiple projects for different vertical at same time• Identifying continuous improvement and Intelligent Automation opportunities and driving implementation of initiatives to increase process efficiency, by studying “AS-IS” process and designing “To Be” Process.• Following RPA Project Life cycle – Documentation Management of SDD, PDD and TCD creation with required approvals

• Successfully Delivered 15 Inhouse and 27 RPA Automation Project equivalent of monthly saving for 200+ hours in duration of 22 Months and 4 Projects are under development stage which are likely be delivered in next 2 Months.• Capability to manage multiple projects for different vertical at same time• Offering Solution to Operational Team which best suit to function and in interest of organization• Accommodate change request and upgrade existing automation project on account of change in business requirement• Identifying continuous improvement and Intelligent Automation opportunities and driving implementation of initiatives to increase process efficiency• Analyzing business requirements, Study “AS-IS” process and designing “To Be” Process.• Following RPA Project Life cycle – Documentation Management of SDD, PDD and TCD creation with required approvals

• Heading the analyses of current and past trends in key performance indicators including all areas of revenue, cost, expenses and capital expenditure.• Analysing the cases highlighted either by Fraud control system or data points as potential fraud and prevent/stop fraud from causing financial/reputation damage to company.• Maintaining and uploading fraudulent track account database into respective FMS system• Approving online purchase order after reviewing customer’s profile via checking credit card, IP and Address history• Monitoring carrier’s traffic and controlling same if detecting probable fraudulent pattern• Providing support in Implementation of new Fraud Management System or New Report developing • Flashing efficiency report to management between New Vs Old Fraud Management System or Reports• Applying new rules, filtering and fine tune the existing rules.• Monitor all processes are running, all data Feed are coming properly, and parsing is done. And ensure to clear the backlogs for normal processing

• Perform Proof of Concepts to help business recognize the efficacy of an automated solution• Designing, Developing, Documenting, and Implementing Automation Applications• Knowledge on Testing Lifecycle in Manual Testing like defects, Test Cases etc.• Working knowledge of developing automated integration or acceptance tests scenarios preferred• Developed project plans, and implementation strategy by following in-depth product launch phase gate requirements • Completed technical reports and ideation reports• Provided guidance and direction for all new product prototyping

• Successfully handling circle operations with respect to Credits, Collections and Fraud management • Responsible for assigning credit ratings to the customer and later on responsible for the credit monitoring norms, subscriber usages on daily basis and barring and unbarring of the customers• Responsible for upgrading and downgrading the credit limit of the customers as per the National Credit Policy of the company and making sure that all the customer payments, waiver and adjustments are been updated timely.• Providing analysis on usage and payment pattern of end users to identify premium customers and advise RFM/Supervisor/RMs of ways to improve customer service for this segment• Making sure the Bad debts target given by the company are achieved and control within the benchmarks• Adept at identifying & quantifying credit risks & accordingly conceptualizing and implementing measures to minimize risks

Associate – Project Dianatos• Objective of the project was to collect proper KYC from customers as per TRAI guideline and to clear database of the company from inaccurate customer details.• Worked as a core team member throughout the project’s lifecycle

Computer Network Administrator• Install and maintain hardware and software.• Monitor networks to ensure security and availability.• Maintain integrity of the network, server deployment, and security.• Sharing software resources.• Analyze and isolate issues.

Lecturer – Computer Subject in PTC and B.Ed college• Planning course content and sequence of instruction• Learning materials and computer laboratory activities• Taking charge of the computer lab