Dru Rogan Email & Phone Number

Australia

Newcastle, Australia

Australia

Charlestown, New South Wales, Australia

* Coaching and Mentoring:Working with each team member to identify any skill gaps and providing access to learning and development.* Customer Service and Complaints Resolution:Ensuring that customer service is at the centre of everything that I do.Reviewing complaints and customer feedback to identify opportunities for improvement.Addressing complaints in a timely and effective manner.* Team Work:Working collaboratively internally and with external stakeholders in order to achieve our goals.Sharing ideas and success stories to promote mutual trust and positive team culture.* Human Resource Management:Encouraging and promoting outstanding work within my team.Facilitating regular reviews to set goals and targets, and to track progress.* Quality Assurance:Conduct regular audits to identify areas for improvement and to provide constructive feedback.* Recruitment:Liaise with teams from across the business to identify their resourcing requirements.Coordinate candidates, interviews, time and resources.* Strategic Reporting and Data Analysis:Monitor and distribution of business reporting.Critical analysis of data to identify any negative trends and new opportunities.

Charlestown, New South Wales, Australia

*Strategic Reporting and analysis* Facilitation of training, learning and development programs.* Data integrity.* Coaching and mentoring

Charlestown, New South Wales, Australia

Directly involved with the roll out and application of the NSW Workers Compensation 2012 legislative amendments to ensure that all staff members met their obligations and followed the newly introduced guidelines.

Charlestown, New South Wales, Australia

* Injury management* Sound, evidenced based decision making.* Customer service and customer focus.* Innovation and Evaluation.