Dru Delmonico Email & Phone Number

Bern Area, Switzerland

Technical writing, reviewing/editing documentation, managing document review cycle, and performing master batch record review in support of vaccine & therapeutic production for a global pharma manufacturer

• Creating and proofreading assessments based on video learning; editing web content, making website updates in English based on French; editing seminar presentations, product packaging, nutritional labels and menus; editing book chapters, student/teacher guides; translating video narration from French to English and recording new voice-over • Editing, proofreading, and functional QA of pieces for pharmaceutical client review committees, confirming all requested changes are made; fact-checking against references; creating annotations and building annotated reference binders; documenting best practices for other editors and writers to follow• Instructional editing: sales force disease education; continuing education for healthcare professionals • Writing and editing MS Word, Excel and other eLearning courses; creating learning activities; capturing/captioning software demonstrations and screenshots; adapting courses into French• Proofreading scientific papers

Neuchâtel Area, Switzerland

Supported the quality operations department of a global pharmaceutical company migrating from Documentum to Veeva QualityDocs:• Coordinated migration activities and followed up on tasks with international project leads • Communicated project progress to the different organizational groups• Mapped documents while ensuring appropriate categorization and attributes• Coordinated system training and led Veeva training in person and via WebEx• Reviewed and updated GMP/GDP documentation as needed

Geneva Area, Switzerland

Supported the development of a new software medical device as part of the software engineering department of a global pharmaceutical company:• Edited documents from internal authors and proofread/spot-checked documents written by suppliers• Authored documentation as needed for the product’s release and subsequent updates• Managed the review and approval cycles of internal and external documentation with SharePoint and the client’s eDMS (FirstDoc)• Created lists of global definitions and style decisions and monitored documentation for consistent use• Maintained vendor relations and coordinated agreements and other vendor documents

Geneva Area, Switzerland

Directed the creation of mobile detailing and selling aids (iPad, Windows Mobile and Android platforms) for distributors and sales reps in the pharmacy channel--included presenting to potential new business, gathering content and determining presentation flow, liaising between the client and international production teams, performing QA, and overseeing final delivery and launch

San Francisco Bay Area

• As part of the promotional materials review committee, reviewed materials for HCPs, patients, the sales force and public for accuracy and style (AMA and Chicago Manuals of style)• Captured and addressed committee feedback – first with Acrobat live during meetings, later with Veeva PromoMats• Compared revisions to previous versions to confirm all requested edits were made • Ensured all content was consistent with other documents and maintained list of global decisions • Helped resolve outstanding issues with medical, legal and regulatory colleagues• Other editing as requested (SOPs, package inserts)

Mountain View, Ca

• Planned and recorded software demonstrations and simulations to use as marketing and informational pieces: met with subject matter experts to determine scope, direction and content; wrote scenario-based scripts and recorded product demos and simulations with Captivate; edited recordings to produce clean, clear, concise finished videos in accordance with company multimedia and style guidelines (also producing versions for iPhone/iPad)• Authored best practices on developing, reviewing and posting demo recordings• Created and maintained documentation to run product demonstrations live in the demo environment of the Symantec Technology Center, and other materials such as “how-to” documents and quick start guides where gaps arose• Reorganized department SharePoint site and documented standards for use

San Francisco Bay Area

Planned and directed internal resources including content writers, UI designers, Flash developers, creative directors, interactive artists, sound and video editors and QA for enhanced media projects in the pharma/biotech space:• Reported project status to account manager• Designed and maintained detailed project plans, including establishing realistic schedules and tracking key milestones and dependencies• Managed all project resources and prioritized tasks to ensure effective hand-off of dependent tasks• Oversaw and owned the quality of all deliverables

San Francisco Bay Area

Client liaison and project team lead for blended e-learning solutions and systems training geared to financial services sector—coordinating with writers, engineering, creative and production, was responsible for entire scope of projects from inception to launch:• Set and managed client expectations with the goal of achieving positive client/team interactions• Provided clients with education and alternatives when project challenges arose• Reported project status, risk and change management, and issue tracking and resolution• Designed and maintained resourced project plans• Managed project resources and prioritized tasks to ensure effective hand-off of dependent tasks• Managed team members working virtually and in different international time zones• Oversaw quality of all deliverables, which included copy editing and performing functional QA• Conducted post-implementation review• Assisted in proposal development and completion of RFPs/RFIs for new work

Oakland, Ca

• Directed completion of RFPs by developing timelines, delegating assignments to multidisciplinary team members, managing progress and overseeing the quality of projects• Helped update and maintain repository of commonly asked RFP questions• Gathered responses from repository to answer RFPs, tailoring/editing to fit each proposal; researched and wrote responses for questions not in repository• Acted as liaison, problem solver, and facilitator of sensitive and difficult requests; worked with professionals across the organization to develop consistent responses to these requests• Managed client demand and expectations

Concord, Ca

Planned and oversaw implementation of SaaS product for employees to enroll in benefits online:Led client meetings and managed status reportsCoordinated between programmers, web production, QA, and customer serviceCreated/maintained project plansOversaw go-live and provided subsequent supportResearched/documented bugs and user issuesPriced custom programming projects and additional services

Santa Barbara, California Area

Ownership of online and printed HR and employee communication projects: Managed client relationshipWrote functional specs and site contentCoded sites with HTML and HTML/OSAuthored and designed print projects with proprietary InDesign-style softwarePlanned and conducted test plansOversaw go-live and provided subsequent supportResearched/documented bugs and user issuesAuthored follow-up documentation and other training materialsPriced custom programming projects and additional servicesAssisted clients on a daily basisDeveloped new/improved existing products

Santa Barbara, California Area

Provided user support for 20+ member office staff and maintained workstations and server; managed departmental website and created content; overhauled and maintained best practices technical manual for IT; programmed projects in VisualBasic with Access

Santa Barbara, California Area

User Support Specialist, Information Resources Division: staffed phone helpdesk for several hundred users (Mac & PC) for Microsoft Office, Groupwise, Internet and various programs used at school; visited users to troubleshoot machines and network issues.Lab Teaching Assistant, Learning Support Services: responsible for hiring, scheduling, training, overseeing and evaluating staff; led training sessions in basic computer skills; researched and authored instructional materials; assisted students with word processing, image editing, and Internet/email use; maintained and improved website, database (HomePage w/CDML & FileMaker Pro)

Santa Barbara, California Area

Designed and led orientations on company policies and trained new employees on shelving, POS and title look up systems, and other store operations; traveled nationally as a part of small teams to open new stores and help train large (50+) groups of new employees and complete other special projects.

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Associate Of Science (A.S.)