Drue Phoenix Email & Phone Number

London Area, United Kingdom

Vaughan

• Primary System Administrator overseeing and rolling-out Microsoft 365 Business company-wide for over 50 employees. Design, build and corporate transition utilizing Admin Centers and Microsoft PowerShell. Roll-out of.
• Member of the ION Joint Health and Safety Team, overseeing internal and vendor H&S processes and procedures for compliance and required documentation, performing routine audits
• Updates ION H&S Manual, Management H&S Manual, Supplier H&S Manual, Job Hazard Analysis Form
• System Administrator for Avaya Cloud Office VOIP system. Build and implementation of the telephony IVR menu and custom structures for business day and after-hours as needed
• Member of the Workflow Improvement Project creating a new in-house CMMS system, already being utilized for one client including client portal access. Eventual roll-out for all company clients
• System administrator for the current CMMS monitoring operations workflow and improvements

Vaughan

• Account Manager for North American clients – arranging services that include exterior, envelope, janitorial, electrical, HVAC, mechanical, plumbing, general repairs, decommissions, etc
• Operational and Administrative duties that include but not limited to: client and vendor relations, estimating, work order start-to-completion, invoicing, accounts receivables & payables
• System administrator for the current CMMS monitoring operations workflow and improvements
• Leading the Workflow Improvement Project implementing a new CMMS system company-wide
• Work directly with the COO to improve internal business analytics measuring KPI metrics and SLA
• Arrange for client Certificates of Insurance and maintain operational documentation regarding contracts (SLA & MSA), COIs, processes across numerous software portals

Toronto, Canada Area

• Planned future fiscal year budgets, 2 site-specific capital budgets, variance reports as needed
• Liaised with Property Management, Client Executives, Employees, JLL FM Team & site visitors
• Managed building systems (BAS, Electrical, Plumbing, HVAC, UPS, FLS and Security)
• Regulated security site standards as per North American Standards, CCTV & reader equipment, badges, system access levels
• Directed purchases, vendor repairs and preventive maintenances in accordance with building codes, quotes, POs, scheduled services, purchasing and accounts payables, invoicing and payment deadlinesAsst. Facility Manager.
• Collaborated with sourcing team for contract compliance and savings opportunities, maintained COI certifications and documentations, managed supplier performance within the managed properties

Toronto, Canada Area

• Fully trained FSC in the Operations Center supporting 30 diverse client accounts: Critical data buildings, telecommunications, banks, corporate, courier and government properties with unique processes
• Acted on 200+ daily contacts from clients, dispatchers, vendors, all levels of facility management
• Scheduled annual overnight rotating shift, dispatched emergency issues, trained colleagues, and managed personal KPI for continuous personal improvement
• Problem-solved physical, technological and software issues to minimize downtime
• Prioritized duties during peak demand times, supported colleagues with their assigned duties
• Identified areas for improvement, such as offline documents during service disruptions

Toronto, Canada Area

• In-person, phone & email customer service, created quotes and invoices, processed payments, accounts receivables and purchasing.
• Operated a variety of printing and finishing machines as well as performed upkeep and performed shipping/receiving.
• Prioritized duties during peak demand times, supported colleagues with their assigned duties

Toronto, Canada Area

• Performed all office duties, including purchasing, accounts payables/receivables, all customer service, data entry, quotations, filing, shipping/receiving, inventory.
• Provided internal sales support & created current price lists.
• Communicated with Federal Government regarding essentials for 2 contracts..