o Provided technical assistance to employees experience hardware and software issueso Managed and maintained clients' IT infrastructure, including servers, network devices, and workstationso Monitor and proactively manage clients' systems to ensure optimal performance and securityo Implement and maintain backup and disaster recovery solutionso Manage and monitor clients' cloud infrastructure including Office 365 and Azure

o Created written research materials to convey complex problems to non-expertso Used coordination and planning skills to achieve results according to scheduleo Created plans and communicated deadlines to ensure projects were completed on timeo Used critical thinking skills to break down problems and evaluate solutionso Conducted research, gathered information from multiple sources and presented results

o Supported board of directors and senior staffo Tracked, monitored, and drafted grant applicationso Managed and oversaw publication of all communications including monthly updates for donors and bi-annual newsletterso Coordinated Human Resources administrationo Assisted in developing strategic planning, software procurement, and renovation planning

o Ensured a safe and inclusive working and learning environments for all marginalized personso Planned University sponsored events for marginalized populationso Analyzed policy and provided recommendations to support marginalized persons

o Collaborated closely with professors to evaluate student performance and assess student assignmentso Analyzed thousands of student’s grade records and identified trends and areas for improvemento Developed adaptability in teaching marginalized personso Developed teaching plans to help students engage with course material

o Evaluated peer reviewed research and made recommendations for future policy on Ageing in place initiatives.o Managed the creation and implementation of new policy and education that would aid seniors in living more dignified lives at homeo Developed copywriting and editing skills.o Conducted building inspections for the accessibility of apartment buildings for seniorso Managed a multi-departmental research project

o Helped make grant recommendations in a fair and unbiased manner through research and data collection.o Used understanding of the barriers facing Black-led, Black community serving non-profits due to systemic racism to make policy recommendations.o Applied understanding of anti-Black racism to execute BOF’s mandate, vision, and mission

o Supported at risk individuals through mental health criseso Provided administrative support as a landlord to tenetso Analyzed policy and provided recommendations for budget allocationo Helped individuals connect to community resourceso Collaborated with the Hamilton Regional Indian Center to plan culturally significant ceremonies for native persons

o Identified, recommended, and implemented systems to minimize loss of company assets. o Conducted daily audits and investigations of known security risks. o Monitored inventory to identify theft or shortages. o Developed and implemented policies and procedures to prevent loss of assets. o Prepared reports on effectiveness of established prevention measures. o Trained other employees and led a Loss Prevention team.

o Conducted literature reviewso Prepared interview questionso Maintained accurate records of interviews, safeguarding the confidentiality of subjects, as necessaryo Managed and responded to project related emailso Conducted and recorded face-to-face and/or telephone interviews with subjects, in accordance with predetermined interview protocol, data collection procedures and documentation standards