Drumlin Brooke Email & Phone Number

Richardson, Texas, Us

Managed a quarterly sales pipeline of up to $2.4 millionSupported account rep team of 200 people throughout the full sales cycle, for both full solution and single add on product sales through product demosMaintained an intricate working knowledge of over 120 products, including core solution, spend management, accounting, and CRMs, with a particular emphasis on affordable housing to competitively position products to increase overall revenue Maintained ongoing certification requirements, learning a minimum of 6 SaaS and transactional service products per quarter, while working collaboratively with industry principals and product managers Worked closely with Training and Development teams to support industry knowledge and brand awareness for new hires, and was the go-to resource for engaging training presentations that would later be used as part of a core onboarding processSupported and managed both scheduled and impromptu demos for full solution presentations at live events, including NAA, TAA, and others as needed, traveling up to 30% of the time for in-person sales activitiesConsistently achieved a score of 4.98 on sales rep experience surveys

Tampa, Florida, Us

Houston, Texas, Us

Managed sales/maintenance team of 5 for a 267 unit property with 405 residents Maintained customer satisfaction score of 94.5 across social media, prospect surveys, and resident response, while working on continuous improvement through directed and strategic planning and managing and resolving conflict between residents and staffCreated detailed plans to decrease delinquency and helped build 2021 budgetDeveloped interview and onboarding processes for new team members and developed new systems for more efficient and targeted ongoing trainingWas responsible for maintaining relationships with key stakeholders across Camden corporate and in the local community, with extensive emphasis on ongoing improvement in optimizing the Denver market

Houston, Texas, Us

Guided sales process from prospect to resident including supporting communities post-move-in with prospect pool of over 350Created tracking system and managed market survey for new development in downtown Denver area to optimize initial success by leveraging key external stakeholders Streamlined communication strategies for internal team and developed communication strategies for outreach marketing campaignsOperated as a floating agent —worked at 7 of 9 Denver communities while continuing to support new property openingReached peak closing ratio of 350% during the height of COVID closures

Lake Buena Vista, Florida, Us

Portrayed a variety of iconic characters in both show and meet-and-greet settings across the entire Disney property Ensured efficiency and safety with hourly pass-through of 336 guestsEnsured a consistent and high-quality entertainment product to help deliver Disney's brand promise at every guest touchpoint Performed in specialty theatre environments with integrated technology and augmented reality

Lake Buena Vista, Florida, Us

Managed daily team of over 60 people, responsible for safety and recreation for a resort with 18,000 daily guestsFirst responder to emergency situations for three resorts stretching over a half milePerformed routine safety checks to ensure accountability and adherence to safety and display standardsMaintained detailed and accurate records of incidents, maintenance, and staffingProvided excellent guest service and served as a primary point of contact for guest safety concerns

Lake Buena Vista, Florida, Us

Utilized Adult Learning principles to train and transition cross-functional employees into new positions at Walt Disney WorldWelcomed and acclimated new hires and internal transfers to new locations throughout Disney propertyTrained over 1,000 new Cast Members and prepared them for continued successLed classroom and e-learning for on-the-job training, compliance training, and new hire orientationDelivered brand experience and company culture through innovative methods and on-the-job application

Lake Buena Vista, Florida, Us

Trained new hires and area managers on location responsibilities and critical thinking for safety-sensitive positionsCertified trainer of emergency skills through Ellis & Associates for new and continuing training across multiple job classifications, adapted material to meet the needs of all participantsDesigned and taught training and audits of rescue readiness and performance evaluations to maintain standards of certifying body and Walt Disney Parks and ResortsCoached remedial training for employees to raise standards and improve job performance of a team of over 60 employees dailyProvided excellent customer service and acted as a primary point of contact for guest safety concerns

San Francisco, Ca, Us

Guided customer experience including sales consultation and proper fittingSecured credit card applications for weekly and daily metricsMaintained proper ratios of productDesigned displays to meet company guidelines in unique store specific spaces

Washington, Dc, Us

Created and managed multiple weekly events for volunteers doing outreach and visibility activitiesCoordinated recruitment, sales, training, management, and retention, including managing 30 volunteersConducted direct voter and constituent outreach with an emphasis in grassroots style communicationGained experience with cloud computing systems such as Google Suite, Slack, and various project management tools to integrate metric-driven results with national outreach goals

As a student in Public Policy, Drumlin's personal research has been primarily focused on issues surrounding implementation and delivery of healthcare and social justice legal issues.

Synthesized and summarized findings of various research, hearings, created talking points, content, and reports for the Governor and staff at largeOperated as representative for in-person and digital settings with heavy use of Microsoft Office Suite for communication and report preparationAnalyzed current and past trends for policy recommendationsConducted comparative research audits with an emphasis on policy effects and impacts

Managed 30+ person team swim teamCoordinated swim meet logistics, including record and time keeping, swimmer assignments, and implemented strategic decisionsEnsured proper stroke execution and training, including teaching different methods to ensure retention Volunteer and parent coordination for meets and events

Seasonal. Wrote and ran practices for 47 person swim team. Coordinated with other coaches, parent volunteers, and swimmers during bi-weekly swim meets. Taught stroke mechanics. Represented the team and community at meets, championships & fundraisers.

Performed in main-stage productions and educational outreach settings Responsible for detail oriented choreography with classical and contemporary piecesRepresented company at various outreach and donor functionsAssisted with demonstration and training of partnering techniques in classroom setting

Conducted policy research into rapidly developing policy issues, including Affordable Care Act implementation's effect on Delaware Curated and maintained high official's Social Media profilesDrafted and created content for constituent contact and major talking points, including drafting letters on behalf of the Representatives

Performed in main-stage and educational offerings in a variety of settingsCreated and maintained company's social media presence on several platforms such as Facebook and Twitter, with outreach and upkeep responsibilitiesCreated marketing collateral for events and advertising, including educational PowerPoints, and documents for fundraising and donor contactUpdated and streamlined databases including donors and friends of the company for improved outreach and networking

Wilmington, Delaware, Us

Sold and recommended membership and programs to prospective and current membersPerformed opening and closing duties such as cash and credit counts, constantly monitoring for discrepancies Guided tours to prospective members and offered options regarding level of involvement and connecting members to resourcesManaging charitable donations to the YMCA

Wilmington, Delaware, Us

Managed and ran practices for 300+ person swim teamCreated practices around central themes, managing distance and proper stroke mechanics for age groups between first grade and senior year with varying skill levelsManaged record and time-keeping, for both at home and away meets

Bachelor Of Arts (B.A.), Public Policy

Human Services, General