Russ Batchelor Email and Phone Number

Our goal is to increase organizational efficiency and profitability by making business processes agile, visible and efficient. In addition to the typical tools of business process management, we do this by living the values of MVB. As trusted partners across the CoRe operations, we work closely with teams to understand and feel their pain points in order to constantly improve business operations and customer experience. We are thoroughly committed, from the early stages of initial documentation, to identifying improvement opportunities, developing improvements and new processes, and rolling out the new process with implementation efforts and training. None of this can be accomplished without a genuine respect, love and caring for our internal and external customers. We want the best experience for our customers and want to make it as effective and efficient as possible for our internal teams to provide that experience. Every member of our team brings a unique skillset that provides the foundation for the teamwork that is required to drive these efforts, as well as the relationships with our internal customers. We team up with our own OpEx group, with our larger CoRe operating teams, and ultimately with the customer to be trusted partners on their financial frontier. Finally, as our industry faces inevitable change due to competitive pressures, regulatory mandates, technology, and client expectations, we do all of this with a keen eye towards adaptability. Through well managed processes, we have the transparency, visibility, and mindset required to proactively rather than reactively shift our efforts as the landscape changes, staying ahead of external threats and potential internal weaknesses so that we can best serve our customers.

Main Digital is a consulting firm specializing in business process transformation and secure intelligent technology implementations. Through intelligent technologies, we build a future with our clients where people do the things they are best at and technology handles the mundane and simple tasks for them. Main Digital is proud to be a certified Women-Owned Small Business located in metro Washington DC.

Robotic Process Automation (RPA) analysis, development, testing and deployment

Branch & Café Care and Construction Quality Management (QM) Manager with direct support of the New Build team and indirect support to Renovations, Maintenance, Maintenance Capital, and Decommissions. Partner with the Project Management Office to develop reliable processes, governance, toll-gating, and risk management of multiple branch and café projects across the nation.• Developed and certified a comprehensive end to end New Build Well Managed process from site selection through due diligence, design, permitting and procurement, construction, and close-out.• Developed and implemented a Design Change Bulletin process to decision in-flight design changes and to memorialize and communicate final prototype decisions to client at project turnover.• Developed program-wide balanced scorecards to communicate key process metrics including cycle time durations, on-time delivery, budget adherence and quality performance to key stakeholders.• Developed and implemented a quality turnover process to ensure consistent and quality project turnovers from construction to facilities and branch/café operations personnel.• Completed nearly 15 National Expansion café’s and 10 Legacy Branches at an average cost of $6M per facility.• Served as the Quality Management teams’ Business Process Management expert providing standards for typical BPM artifacts including Process Maps, Narratives, SIPOC’s, CTQ’s, FMEA’s, Control Plans, and performance scorecards.• Consulted and provided cross-team support of the organization’s adoption and implementation of Agile methodologies.

Client- Capital One- Provided project management expertise for projects across Retail and Direct Bank, Commercial Bank Treasury Management, and US Card Loss Mitigation and Debt Protection: • Redesigned the Sales to First Use process to include defining the new process and roles, new staffing requirements, execution of Change Management Plan, development and execution of proof of concept pilot, and development and execution of governance and performance metrics.• Developed an IT solution to support TM from point of sale through completion and delivery of service to include defining high level business requirements, assessing potential vendors, selecting technology solution, and executing the launch / rollout plan.• Reviewed Operational Instruction documents and identified opportunities to rationalize and streamline Inventory documents, paperwork, and tools, assess and prioritize predecessors / inputs, and develop new documents, paperwork, and tools.• Engineered tool to test Check Issue File prior to implementation, gathering and developing business and technical requirements, designing, building, and testing the tool, and launching the solution. • Worked with cross functional teams to documented current state DPO and CRS processes, procedures, risk controls, performance reporting, potential improvement opportunities, and other audit support as required in response to regulatory findings.• Mentored process owners on BPM documentation standards and practical application for 5 Card Loss Mitigation processes, including Aging, Hardship, Secured Card Offset, Suspension, and Restriction.

Mentored and lead enterprise-level projects that crossed organizational lines between the Army Headquarters staffs and Army Commands; applied Lean Six Sigma tools and methodologies in process improvement projects involving capabilities development, equipping, programming, and administration.• Advised the US Army Deputy Chief of Staff of the G-8 Integration Improvement Initiatives Division in the deployment of Lean Six Sigma and Balanced Scorecard implementation within the G-8.• Advised the G-8 Deployment Director and Deputy Deployment Director on Lean Six Sigma and process issues revolving around Army ERP development. • Educated senior leaders on proper project selection and the most effective application of Lean Six Sigma resources, resulting in a meaningful strategic-level focus of effort.• Taught Lean Six Sigma belt candidates how to choose, apply, and modify the analytical tools that made sense for their particular needs. • Assisted in the development of the organization’s vision and objectives, which enabled the client to prioritize and assign meaningful work across constrained resources.