• Lead successful implementation of a new event management software saving the organization $500K annually on licensing costs• Improved accuracy and reduced manual steps by 85% for Marketing team review, approval and publication of client facing events• Selected for Salesforce Partner Innovation Award for innovative approach to overcoming process bottlenecks and streamlining user experience

Responsible for the strategic direction of the Salesforce product, implementing process improvement and new solutions based on business requirements, as well as routine maintenance, end user training and engagement, change management, and data analytics. Ongoing responsibilities include:• Responsible for reporting on key sales performance metrics, forecasts, and quotas• Salesforce Product Owner/Administrator supporting a rapidly growing sales organization with over 250 users across 22 states and provinces in the US and Canada and sales revenue growth of 15% year-over-year• Implemented a CPQ pricing tool and integrated CRM and ERP systems as part of key Quote-to-Cash project reducing DSO for accounts receivable from 72 to 45 days• Improved CRM confidence and adoption rate for Sales Reps by eliminating 95% of system errors caused by custom automation and business rules

Oversaw the daily activities of the sales operations team which included estimating and quoting, supporting outside sales teams, and working closely with Operations to coordinate and manage in shop and field projects. Responsible for meeting divisional and departmental revenue goals. Ongoing responsibilities include:• Responsible for supporting outside sales teams with account analysis, pipeline monitoring, and building of reports and dashboards based on individual goals and company KPIs• Created a video and document library of over 50 SOPs and QRGs to assist with onboarding and change management• Reduced duplicate and inaccurate account records 35% by creating and enforcing data governance rules and implementing a data hygiene process

Support our outside sales teams and customer base by qualifying and quoting opportunities, communicating project details between Production and customers, and managing all non-production aspects of projects.

Primary goal is to achieve yearly bookings objectives by managing and growing key accounts while also identifying, targeting, and developing new accounts in assigned territory. Responsible for qualifying opportunities, negotiating terms and conditions, and fostering relationships with both existing and potential customers.

During this time my primary responsibilities were to support our field sales force and existing customer base by reviewing technical project specifications, determining design feasibility, and preparing and submitting proposals. Also, to assist in securing purchase orders and handle all front end order entry responsibilities.