Russ Moore Email and Phone Number
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I am a Lean Business Operations Executive and Six Sigma Green Belt with 15+ years of expertise. I function as an enterprise-wide SME adept at process efficiency, cost savings and complex problem solving in a cross-functional team environment. I possess documented success delivering positive financial impact via efficient productivity and operations management with expertise in the retail and automotive industries. I strive to deliver innovative technology solutions to improve business processes and drive organizational success. Also, I am adept at team development, financial management and IT strategies that facilitate data-driven decisions and generate revenue.My career passion is blending my Lean business operations expertise with my leadership skills working for a company focusing on superior products and services and taking the organization to the next level.CAREER HIGHLIGHTS:• Implemented industry-first partnership to seamlessly integrate Amazon tires with installation at Sears Auto Centers; project exceeded expectations by 80% with an Amazon customer approval of 88%+• Guided project development and deployment of all new hardware/software in 830 auto centers with no customer downtime, using only in-store, non-technical associates reducing expenditures on technical resources by $1.25M• Developed the industry’s first integration automating the check in process at Sears reducing check in time and improving accuracy = won Automotive Aftermarket Association’s Innovation Award in 2016SKILLS AND EXPERTISE:#ChangeManagement#BusinessOperations#BI#CI#ProjectManagement#TechnicalServices#SoftwareDevelopment#POS#SDLC#ProcessImprovementCorporate IT StrategyData GovernanceBusiness IntelligenceIT Delivery (SDLC)System Development/Integration Executive InfluenceConsumer InsightsPresentation SkillsTechnical AnalysisBudgeting/ForecastingCross-functional Team LeaderSystem InnovationVendor ManagementTraining DevelopmentMentor/SMERetail/Automotive
Consumers Credit Union, Illinois
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Vice President Bi And AnalyticsConsumers Credit Union, Illinois Jan 2021 - PresentLake Forest, Illinois, UsKey Focus:• Build a data Driven Culture through the development of a highly integrated BI platform • Develop and implement data strategies allow for seamless integration of all data, financial, HR, and public facing like Facebook and Twitter.
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Director Business Intelligence And AnalyticsConsumers Credit Union, Illinois Feb 2019 - Jan 2021Lake Forest, Illinois, Us
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Director Business Intelligence & Customer EngagmentSears Holdings Corporation Dec 2017 - Feb 2019Chicago, Il, UsKey Focus:• Lead Business Intelligence for this 8,500 employee nationwide brand focusing on automotive parts and repair services with exceeding 8.0M customer per year• Led all phases of software development (SDLC), completing 4 major and 5 minor software updates annually to advance business strategiesKey Results:• Implemented machine learning or to predict customer demand identifying over $1.2M in miss-allocation of payroll• Built deeply integrated BI / ML platform enabling real-time enterprise-wide decisions• Implemented machine learning processes that identify and automatically triggering CRM campaigns with high correlation (70% correlation) and decreasing marketing cost• Invited to speaker at several industry (BI) events and technology -
Director Of It StrategySears Holdings Corporation May 2010 - Dec 2017Chicago, Il, UsKey Focus:• Govern data strategy (10.5B rows creating real-time / next-day reporting for ~50 unique dashboards consisting of 500+ specific reports tied to expected behavioral outcomes)• Led all phases of software development (SDLC), completing 4 major and 5 minor software updates annually to advance business strategies• Managed team of 20+ IT and data professionals locally, remotely, offshore and vendor resources and oversaw annual budget of up to $20MKey Results:• Combined data from 7+ legacy data warehouses into a single cohesive source creating the ‘Single Source of the Truth’ for Sears Auto Centers • Developed industry-first, third-party integration creating a significant market differentiator for Sears Auto Centers reducing customer check-in time by 60% with improved accuracy• Enabled industry leading VIN technology improving order accuracy by over 90% and decreasing associate time by 30%• Built highly engaged teams at Sears Holdings Corporation with the highest associate satisfaction rate and lowest turnover among technology departments at the company• Won Automotive Aftermarket Association’s Innovation Award in 2016 for development of an industry-first integrated inspection process using aftermarket equipment
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Chief Of Staff And Manager Of It StrategySears Holdings Corporation Mar 2008 - May 2010Chicago, Il, UsKey Focus:• Led development of multi-year business plan and IT strategies for Sears Auto Centers and Franchises; managed IT annual budget of up to $15M Key Results:• Directed team of 25 associates to create industry acknowledged / leading POS• Completely re-designed Auto POS enabling seamless integration with any web platform; design functioned as foundation of Amazon and ebay integrations• Guided project development and deployment of all new hardware / software in 830 auto centers with no customer downtime, using only in-store non-technical associates reducing expenditures on technical resources by $1.25M• Oversaw design and implementation of a real-time National Customer Database with 65M+ families and 750M transaction items, allowing for seamless customer history lookup and reducing warranty processing time by 95%, saving $750k annually• Pioneered integration solution between Sears.com and Sears Auto Centers enabling customers to buy online with in-store installation = drove 20% revenue increase / 12 months
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Tpos Manager, Auto Point Of SaleSears Holdings Corporation Aug 2005 - Mar 2008Chicago, Il, UsKey Focus:• Designed and developed SHC first real-time customer database NCDB reducing warranty cost and exposure by $5.0M per year• Eliminated technology debt creating positive ROI of over $600K in 6 months and $1.0M annually• Implemented SHC first ‘Business Understanding for Technologist’ process enabling rapid development with fewer cycles and less QA effort Key Results:• Led the integration partnership between Sears Auto Centers and Amazon overcoming significant technology barriers to create near real-time orders from Amazon to the local Sears Auto Centers• Planned and implemented first major POS upgrade in five years focused on improving the customer in-store experience by launching new software and hardware deployment methodologies saving $3M annually• Developed highly ‘survivable’ POS process that was recognized in Puerto Rico for being the only auto repair business able to service vehicles critical to rebuilding efforts after the 2017 hurricanes• Led transformation of Sears Auto Shop Management / POS software into an integrated platform, allowing for real-time communication between 100+ internal and external systems, reducing transaction time and eliminating many associate tasks
Frequently Asked Questions about Russ Moore
What company does Russ Moore work for?
Russ Moore works for Consumers Credit Union, Illinois
What is Russ Moore's role at the current company?
Russ Moore's current role is Vice President BI and Analytics at Consumers Credit Union, Illinois.
What is Russ Moore's email address?
Russ Moore's email address is ru****@****ers.org
What is Russ Moore's direct phone number?
Russ Moore's direct phone number is +184728*****
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