• I conduct mixed-methods UXR for digital products that help job-seekers of all kinds create resumes• I identify user segments• I contribute to creating highly tailored experiences for specific user segments, resulting in favorable conversion rates.• I apply quantitative and qualitative research methods to define user needs and improve product offerings.

I have been leading and conducted both evaluative and generative UX research studies for top-tier international brands such as Nespresso, Hertz and IKEA and top-tier Greek e-commerce businesses such as Plaisio.gr and Spotawheel.gr among other.

• Provided personalized UX mentoring services to university students in the Startup Boost program.• Conducted public lectures on critical UX research and design methods.• Guided "startupper" teams through 1:1 classes tailored to each project stage.• Mentored a team (Vingo) to win two national competitions and visit "Station F" i.e., Europe’s largest startup hub.

• Conducted expert reviews and iterative hi-fi prototype testing on BOV’s online Home Loan application.• Monitored and analyzed customer tickets and social media comments to understand user needs.• Collaborated with cross-functional teams to enhance user experience and drive product improvements.

I match the financial and investment product solutions of the bank to meet the investment needs and manage the wealth of an affluent customer account portfolio. I establish and maintain trust-based relationships with assigned clients. I promote Personal Banking and other financial services to expand existing accounts and secure referrals. ● Achieved fourth quarter 2019 sales goals for investment products by researching and developing small pool of affluent customers categorised as having “limited development potential” by customer relationship management (CRM) system.● Promoted forgotten and under-utilised portfolio equities to achieve targeted bancassurance sales goal for second quarter of 2018.● Recognised for consistent top-sales performance through management of €20M account portfolio.

I delivered banking services through the execution of daily banking transactions with speed and accuracy and in compliance with corporate procedures and performance standards. Named Branch Ambassador of Customer Service Excellence five consecutive years for maintaining exceptional relationships with bank clients.