Executing and identifying new controls aligned to our control design, accuracy of data capture is vital, for control testing outcomes to support reporting. Reviewing control framework with support to strengthen our controls environment. Auditing different areas workflow to ensure we are meeting the FCA guidelines and customer expectations. Operating the Risk and Controls at level 1A and working with the risk and control matrix within the Controls and Conduct team. Championing continuous improvements, sharing ideas, developing solutions and testing new ways of working in the controls environment. Working with the incident and breach team to support remediation.

Managing customer queries, updates, renewals, cancellations, level 1 complaints and sales within Pet Centre of excellence department. Customer queries and servicing the policies for John Lewis Wedding and Event insurance customers.

RSA are a multinational general insurance company. I supply excellent customer service to RSA partner company customers. Sales, Servicing, retention. Working to KPI's, service delivery, using various IT systems including share point, Microsoft systems. I created “Together” video shared across the business showing how we as a company work together.Assisted with a review of the John Lewis Finance website due to my articulate nature and GUI awareness.

Specialising in filming and full production of football events, Assisting,St Neots Town FC first team with all their photography needs for many yearsFilming football (soccer) events across the UK at all levels. Full production capturing; editing and final DVD, USB and online presentation using Da Vinci Resolve, experienced with, Adobe after effects, Avid, Serif, Sony, Canon and Photography editing studio.Full production of video's for Sainsbury's and their comic relief events, creating or assisting company promotional presentations (AVC and most recently RSA)Freelancing for other successful businesses including :Dream Capture Video (weddings)Hughes Video Services (non-league and tournament filming)4 Sports video, Beaconsfield Town fc (league and cup games)Dantas Photography (video transfers). In The Box Media (bet365) , filming golf, charity event and the Irish PGA capturing video footage at the Ryder Cup at the K Club in Southern Ireland. Filming interviews and football matches, Sentata sports via football conference for non league football filming and area manager for editing other cameramens footage.

Freelancing for Hughes Video Services – as a video cameraman, ad-hoc editing and DVD production, usually of cup finals, youth and men's cup final games, league games covered, Amateur & semi-professional football.Taken from their website (removed old contact details and location "David Richardson"..."is our first-choice freelancer. He filmed all Home matches for Stevenage Borough for many years up until their promotion to the Football League and previously worked for T.S.N., the company who supply cameramen for Football League matches. David runs his own video company which also covers weddings, social and schools events...."

Football for Fans – Filming, video editing and full video production of corporate events, also photography.

Working within the CSC team, project coordinating the roll-out of multi functional printer’s for Hewlett Packard to Barclay branches, small offices, campuses and non-branch sites, across the UK network, managing site surveys, RAMS, logistics and customers PM's and PSO's. Project managing the campus and non-branch roll-outs on this multi-million pound contract.

Track record of successfully delivering DVDs for football experience tournaments. Area of expertise DVD production, filming, successfully managing other camera operators, design of artwork, graphic and editing of captured media files. Adding the wow factor, including slow-mo's to the final product. Mass production and delivery to an agreed scheduled. Invited back each year since, to support and provide a service of the tournaments, tournaments take place on premier league grounds and include famous stars supporting the events.Working in collaboration with other freelance videographers. Filming football matches in the Football League, non-league, kids, women, tournaments and cup games. I am the number 1 freelancer for Hughes Video Services.Filming other events, including business promotions, school plays and concerts, wedding events, highlight clips.Photographing weddings, portfolio's photographs with a mobile studio. Able to enhance, edit, touch up. removing blemishes, tattoos, etc.Creating DVD slideshows of photographs.Providing "celebration of life" includes funeral service, photographs from childhood and other life events, sharing stories or other information that is appropriate.IT software support including training. Microsoft Access database modification for key business system. PC, printer, POS installation, configuration and trouble shooting.TV and media installation, including wireless setup and testing.Data migrated a project for a charity from widows XP to newer windows 7 PC's, including setting up the new hardware onto the network, successfully added printer network connectivity and software installation of older compatible applications.

Filming Wedding events for Dream Capture Video who specialise in wedding events across the country. A sample of my filming can be seen at http://vimeo.com/80796301

Filmed ALL home first team home games, league, cup and friendlies, some away games from 2002 season, until the club achieved football league status. I was still filming their pre-season games and some of their youth games as and when required, spanned over 13 yearsHighlights appearing on BBC, Setanta and Sky Sports.Photographing first team, initially for website, programme pictures, when first team photographer was unavailable. Photographs supplied to the local newspaper and opposing teams local newspapers when requested.Assisting Chief exec with Sage year end payroll, helped to manage tickets and income for large cup games in the office, providing reception duties, IT support, software support.

VoluntaryWorking with an external company to assist in the delivery of a ten week workshop on the written word through the use of video film.Working with students from different years groups year 1, 2 5 and 6 to help them use IT, software, video cameras, tripods, cameras, green screen technology as well as following a teaching structure that we were able to evolve as the workshop progressed.Working as a team with the creative arts instructor and teachers to deliver a first class workshop.

Project managed a £250k project for the implementation of an integrated electronic planning service via the roll-out of a bespoke Electronic Document Management System (EDMS) within the planning department.Managed external suppliers and partners, including Civica and Northgate.Ensured compliance with planning e-government targets, including implementation for National Standard Planning Application Form (1App).Liaised with the planning portal to actively assist with achieving full integration of their services.Provided business support to other teams to promote good business practice.Implemented and managed a webcasting service for the council public meetings.Project managed external events involving webcasting delivered on time and to an agreed schedule.Recorded, analysed and managed business processes using Protos business software.Providing a liaison in the department on ICT related matters.Health and Safety coordinator for the department.Providing filming, editing and production of video clips. capturing event for the communication/PR Team.

Filming Kettering Town FC as a video cameraman, supplying MyFC with footage to use online.

Supported Natural England’s bespoke business critical electronic services applications.I managed the business relationship with third-party supplier that developed the electronic services applications.Assisting the business by analysis of their needs and how the application can be modified / enhanced.Creating requirements document for the third party related to development changes.Managing development changes whilst ensuring timelines and SLA are adhered to.Providing Application Testing.Providing first line support whilst using the IBM helpdesk logging system to record support calls.Creation and maintenance of user guides.Escalating to second line (third party) support, issues requiring development assistance.Assisting internal third line IT support with patch paneling for Networks and Telephone.Assisting internal second line IT support with regards to PC software and hardware support as required.Created the KMIS organisation chart (eight areas of the business).Video capture of external offsite meeting.Providing support on other projects.

Managing other cameraman. Supplying DVD of each home game, cup and league.Produced and supplied the Conference South final DVD and end of season DVD.

IntheBoxmedia, later becoming TeamTalk media – I did ad-hoc filming of Football National XI, Football League, Premiership pre-season friendlies, Fans view point interviews, Conference, Blue Square.Interviewing and filming at the final day of the Irish PGA Golf Championships (Druids Heath), Filming at the Ryder cup venue in 2006 at the K club.

Traveled to Europe, filmed, edited and produced promotional videos, filmed at the headquarters of the Italian FA and other venues in Italy.Full video production of two corporate events.

Working in a UK based division of an International company. Pharmaceutical CRM provider.Responsible for all technical matters concerning the implementation and usage of Cegedim’s bespoke Customer Relationship Management (CRM) software product TEAMS. The role encompasses installation, reinstallation, update, version control, validation, problem resolution and advanced help desk support to customers / clients.Software implemented on various platforms including Terminal Server, LAN, Standalone PC, Standalone PDA, PC with PDA support using Dialx communication configuration.Created and managed the Intranet using Microsoft Server running IIS5.Network management and technical support for internal companies in the absence of the System Administrator.Provided support as required on other projects, including office re-organisation, working with third parties.Wrote internal technical procedures in plain English.Supported all areas of the business, including Marketing, Customer Services, Finance, HR and the Sales team.Administrator of Helpdesk software called HEAT, a logging tool used by the helpdesk and linked to Goldmine.Managed all internal & external customer software and hardware installations across the UK.Liaised with Customer Service Managers and their Technical departments for successful software roll outs.Implemented a major change in the role of the Cegedim Helpdesk, whilst providing them with 2nd line support.Assisted other Cegedim technical departments around the world.

Working in a UK based division of an International company. (Part owned by Cegedim and NDC). Pharmaceutical data provider delivering territory, region, outlets, bricks, GSU and National data.Managing the dispenser production department effectively, whilst reporting directly to the Production Director.Responsible for the core business whilst using methodical methods ensuring successful delivery schedule met.Responsibilities include the Receipt, Production, Quality Assurance and delivery of pharmaceutical data.Documentation creation, including work flow processes and writing procedures for current processes.Responsible for goal creation and continuous improvement to the production flow and quality within the department.Investigation & research into queries from the Customer Service Managers working to strict SLA.Managing team expectations, whilst providing a challenging working environment for the department.Responsible for three servers, 2 x NT4 and 1xWindows 2000. Ensuring data flows to and from the AS400.Providing ad-hoc dispenser database demos for marketing and client service departments, leading to future revenue.Performed HR duties for my team of four including managing sickness, overtime and providing input into yearly appraisals.Was head hunted and moved to parent company.

Company was known as Bell & Howell PSC but later becoming ProQuestI started my career at this successful company by setting up their International Powersports Technical Support Section. Later moving onto a Team Leader role managing new business ideas and providing prototypes to our fellow US colleagues.Obtained my professional qualification with them. Worked with the full development life-cycle. After a brief spell as a JavaScript and Java developer became the Liaison Co-ordinator between development and quality assurance.

Managed and ran their mainframes, EPOS Helpdesk on nights. Working closely with banks and building societies to deliver polling data from cash machines

Started with BAe Space systems as an ICL then IBM mainframe operator, later being handpicked with a fellow colleague for the Support Analyst position where I spent the majority of my time solely working on the IT helpdesk.I was involved in setting up and (due to company wide redundancies) solely managing the Helpdesk supporting 500+ users. Occasionally providing additional telecommunications, CAT5 cabling, error handing, TCP/IP support as and when required.

1985 - Movie - ‘More In Than Out’ - First venture at making a feature length movie, with Paul Hills. Using professional studio called 33 in Luton to do the editing using VHS editing suites.1986 - Short movie - ‘Act One Scene Two’ 1986 - Short movie - 'Hill 176’1987 - Short movie - ‘The Harry Allen Mystery’ shown in Germany.1987 - Short movie - ‘Non Compos Mentis’ – Produced, Directed, Edited & Credits first short movie I have created myself1987 - Music Video - ‘The Legendary Laurel Aitken, live at Gaz's rock'in blues, London – Video Camera Assistant1990 - Short Movie - ‘Until We Sleep’ – Production Manager and Producer, working with Danny Cannon (Judge Dredd, Tomorrow People, among others), Paul Hills (Boston Kick-out, Do Elephants Pray!, The Frontline) and Ronald Lacey (Raiders of the Lost Ark).NB: In 1995 - Boston Kickout film, I assisted the production team on locations.