Data Science Project Lead
Melbourne, Victoria, Australia
I led a team of data scientists and analysts, delivering automation solutions to improve productivity, resolution time and quality in the Customer Resolution portfolio.I project managed our technical deliverables including project standup, pioneered new resources, worked within risk, governance and IT service delivery frameworks all while providing a high level of support to our Product Owners and Stakeholders. I drove a culture of data literacy within the the broader portfolio, ensuring our data science roadmap was based on an informed understanding of automation and machine learning models.This was a 12 month secondment position.