1. Strategic Planner: Developing and implementing the company's overall strategy to achieve business goals and objectives.2. Operations Management: Overseeing day-to-day operations to ensure efficiency and effectiveness across different departments.3. Financial Management: Monitoring budgets, financial reports, and expenditures to ensure financial health and sustainability.4. Team Leadership: Managing and leading teams to foster collaboration, productivity, and a positive work culture.5. Stakeholder Communication: Acting as a liaison between upper management, employees, clients, and other stakeholders to ensure clear communication and alignment.6. Business Development: Identifying growth opportunities, fostering partnerships, and expanding the company's market presence.7. Risk Management: Assessing and mitigating risks that could impact the company's performance or reputation.8. Performance Evaluation: Monitoring key performance indicators (KPIs) and evaluating the overall performance of the company.9. Marketing Strategy: Collaborating with the marketing team to develop and implement effective marketing strategies aimed at promoting products or services, building brand awareness, and reaching target audiences.10. Market Research and Analysis: Utilizing data analysis techniques to interpret market trends, customer behavior, and competitive landscapes. This information helps in making informed decisions regarding product development, pricing strategies, and market positioning.11. Data Analysis and Insights: Leveraging data analytics tools to extract valuable insights from customer data, sales figures, and other business metrics. These insights drive informed decision-making and help optimize business processes.12. Customer Relationship Management (CRM): Implementing CRM systems to manage customer interactions, improve customer satisfaction, and drive customer loyalty and retention strategies.

Motivate, discipline, direct and supervise the work of all members in the restaurantsDevelop and maintain training programs to ensure a high degree of staff professionalismManage day-to-day operations of the restaurantsHandle complaints and make effective service recoveryEnsure standards are being followed in accordance with Accor and F&B policies and proceduresEnsure all Heartist have full product knowledgeRegularly inspect food & beverage qualityFollow established and proper Accounting proceduresHold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordinglyConduct daily roll plays and ensure Heartist adhere to grooming standardsDevelop maintenance schedulesLiaise with stewarding on inventory and breakage controlMaintain daily log book maintaining clear and concise information on the operations.Establish guest database with preference records of regular guestsSchedule Heartist to maintain Hotel’s service standards within budgeted labour costsAssign responsibilities to subordinates and conduct regular performance checksImplement weekly cleaning schedules for operating equipmentManage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering DepartmentControl stock of all equipment in the restaurantsConstantly monitor staff's appearance, attitude and degree of professionalism