Adryana Lins Campos Email & Phone Number

State Of Paraná, Brazil

Analysis of documents to validate new registrations of individuals and companies;Detect potential fraud before it happens;Analyze scenarios to identify operational risks and issue opinions;Analyze suspicious patterns in payers;Analyze withdrawal security;Propose risk mitigating actions;Support in improvements and projects in the area

Atividades desenvolvidas:- Análise de pagamentos, através da ClearSale e do Pagar.me, com base em dados fornecidos por pagadores, dados em base, score de compras e bandeira do cartão;- Contato telefônico com pagadores em casos críticos e de suspeita;- Aval para aprovação de pagamento de valores altos;- Manuseio da ferramenta Olos para análise de vendas suspeitas ou de alto risco;- Auxílio pós-treinamento para novos funcionários.

Joinville, Santa Catarina, Brazil

- Department leader;- Organization and presentation of the department metrics;- Making feedbacks with employees in the department;- Control of the department activities and closing of employees' commission;- Participation in selecting, hiring and dismissing employees in the department;- Assign tasks to the employees in the department;- Training and application of tests to new employees in the department;- Organization of the calendar of days off and vacations for the… Show more - Department leader;- Organization and presentation of the department metrics;- Making feedbacks with employees in the department;- Control of the department activities and closing of employees' commission;- Participation in selecting, hiring and dismissing employees in the department;- Assign tasks to the employees in the department;- Training and application of tests to new employees in the department;- Organization of the calendar of days off and vacations for the department employees;- Receipt, solution and documentation of disputes in direct contact with banks, clients and payers;- Organization and realization of committees regarding fraudulent accounts;- Meetings with the directors and the CEO to report problems in the system and seek solutions;- Creation of the "frequently asked questions" page about the department;- Analysis of payment receipts in order to approve or disapprove the entry of amounts in the client's record;- Analysis of transfer requests to the client's credit card;- Responsible for creating the score process for clients based on documents, information on the web, information received by a partner tool, system usage history, consultations in the SPC and Serasa system, average billing ticket, requested anticipations of amounts, system transfers to bank accounts, and any information offered by payers;- Participation in the creation of the score related to anticipations;- Opening and solving of tickets through the TiFlux tool;- Creation and presentation and OKRs; Show less

Joinville, Santa Catarina, Brazil

- Document analysis;- Analysis of cadastral data;- Searches related to the client on the web, social networks, Jusbrasil and TJ of the client's state;- Approval and disapproval of accounts;- Contact the client to request pending documents or to inform about the disapproval of the account;- Contact with payers to confirm payments, in order to confirm customer reliability;- Analysis of requests related to the anticipation of amounts;- Consultations in the SPC and… Show more - Document analysis;- Analysis of cadastral data;- Searches related to the client on the web, social networks, Jusbrasil and TJ of the client's state;- Approval and disapproval of accounts;- Contact the client to request pending documents or to inform about the disapproval of the account;- Contact with payers to confirm payments, in order to confirm customer reliability;- Analysis of requests related to the anticipation of amounts;- Consultations in the SPC and Serasa;- Analysis of payments, withdrawals and transfers;- Remittance generation and sending to the financial department; Show less

Joinville, Santa Catarina, Brazil

- Offering new services and products to clients;- Focus on creating costumer success methods;- Client maintenance;- Onboarding of new clients;- Rapport of prospects;- Application of sales funnel with the customer;- Analysis of the average billing ticket to guide the client and identify possible upsellings;- Assistance in SAC (customer attendance service);- Assistance in canceling and unlocking accounts and tokens.

Joinville, Santa Catarina, Brazil

- Responsible for the SAC (customer attendance service);- Prospecting and maintaining clients;- Scheduling contact with the client's manager;- Responsible for unlocking accounts;- Account cancellation;- Responsible for unlocking Token.

Joinville, Santa Catarina, Brazil

- Prospecting students in person and by phone;- Filling in the registration of new students using documents and contracts;- Handling registration fees.

Joinville, Santa Catarina, Brazil

- Prospecting clients by approaching them in and around the workplace;- Responsible for the SAC (customer attendance service);- Registration of clients through documentation and contract;- Consultations in SPC and Serasa;- Clients maintenance;- Help in replenishment of market goods on busy days.

Joinville, Santa Catarina, Brazil

- Maintenance of ceramic and wood pieces;- Assistance in creative process;- Receipt and counting of ceramic pieces;- Sanding, correction, painting, varnishing, polishing, labeling and packing pieces of ceramic and wood.

Graduation, Product Design

High School

Elementary School