Darrell Ryman Email & Phone Number

Hong Kong

London, England, Gb

London, England, Gb

London, England, Gb

Kwun Tong, Kowloon, Hk

Paris, Fr, Fr

Executed a business aligned AXA UK&I Technology Strategy underpinned by a balanced scorecard with metrics across financial, internal, customer, and innovation and learning • Drove key initiatives to transition AXA to a digital business resulting in USD $1.5b of new revenue, USD $50m of efficiency, and a COR improvement of ~5% by 2031 • Centralised the data estate to allow AXA to better understand its customers to enable proactive customer engagement and improve its data maturity by 28% • Established a cyber security function which improved the risk, audit, and control position of AXA reducing potential exposures by 25% • Developed policies and processes aligned to ISO 27001 to protect the business • Consolidated four IT organizations into a single unified Target Operating Model delivering a 20% reduction in personnel costs • Completed an outsourcing of 30% of the estate, which delivered a 25% reduction in costs • Migrated 90% of AXA’s technical estate to the public cloud and reduced five datacentres to one • Improved stability by 30% across production systems resulting in greater availability of our business and customer applications • Supported the acquisition of the Ageas Commercial business integrating 120 people, into the AXA environment delivering an additional USD 250m GWP • Reset the technology teams’ culture and values so we consistently express our business alignment, a bias for action and a commitment to teamwork resulting in a USD 3.5m yearly productivity improvement and a 17-point improvement in eNPS • Aligned the technology workforce to the business future direction through a reskilling program using an established technology academy resulting in 90% being reskilled • Delivered a 12,000-seat workplace modernization program using the latest operating systems, software, and collaboration tools surpassing AXA’s advanced collaboration ambitions as a business

Paris, Fr, Fr

Executed a business aligned AXA Hong Kong Technology Strategy underpinned by a balanced scorecard with metrics across financial, internal, customer, and innovation and learning • Implemented a conversational customer and partner digital engagement platform powered by AI enabling our customers to navigate their health, wealth and life needs by providing a tailored experiences resulting in a 40% improvement in digital claims submission • Consolidated AXAs data to allow the business to better understand our customers by delivering insights and enable proactive customer engagement which improved the NPS position to double the market average and improve its data maturity by 42% • Delivered insurance-as-a-service which allowed the business to secure new distribution channels delivering a 26% increase in APE and 15% in GWP as well as a 60% improvement in speed to market • Maintained a secure environment year-on-year while improving the security posture by 65% • Developed policies and processes aligned to ISO 27001 to protect the business • Delivered IFRS 17, a USD 20m regulatory project, designed to deliver increased transparency and consistency and comparability between insurance companies and other financial industry • Improved stability by 400% across production systems resulting in greater availability of our business and customer applications • Leveraged AI to improve AXA’s fraud waste and abuse position by 15% by delivering a USD 10m claims automation program • Drove a 65% reduction in the technology footprint driving a 15% year-on-year reduction in OPEX costs leveraging cloud and automation • Transformed the technology organization which created close connection with the business, eliminated layers of inefficiency, and re-establish in house knowledge of the systems which achieved a 10% reduction in personnel costs • Established a business aligned high-performance technology team culture with a bias for action resulting in a 25-point improvement I the eNPS score

Seattle, Washington, Us

Established and managed six Greater China locations (Shanghai, Beijing, Guangzhou, Shenzhen, Dalian & Hong Kong) • Operated the business profitably with a nett income of 20% • Achieved more than 30% average yearly growth becoming the second largest business for Avanade Asia Pacific • Grew the customer base to more the sixty Greater China customers across all industries • Operated a business that was fully compliant with the groups risk and compliance standards • Deployed an initiative to help meet the demands of a dawn raids and to ensure that we have a globally consistent approach • Established and leveraged the “Power of Three” alliance (Accenture, Microsoft, and Avanade) to contribute to the company’s financial and growth goals • Created a differentiated market capability through a consistent campaign of learning & development resulting in 100% of the workforce being skilled • Achieved Top Employer from the Top Employers Institute in 2014, 2015 and 2106 • Established and managed a nine hundred strong consulting workforce • Established and managed global delivery centres in Shanghai, Dalian, and Guangzhou

Seattle, Washington, Us

Established Avanade’s Japanese operations • Operated the business profitably with a nett income of 15% • Trusted advisor to more the fifteen Japanese customers across all industries • Operated a business that was fully compliant with the groups risk and compliance standards • Established and leveraged the “Power of Three” alliance (Accenture, Microsoft, and Avanade) to achieve financial and growth goals • Established a consulting workforce of over one hundred consultants and identified and appointed the Avanade Japanese leadership team.

Seattle, Washington, Us

Played a key role in rationalizing eight countries across Asia into a single Asia Pacific region • Provided technical strategy and leadership for customers across Asia Pacific delivering a USD $60m business in the first year of operations • Led Quality Assurance for key projects delivering a cost of poor quality of less than 1% • Delivered a USD $220m (30,000 employee) workplace transformation program at a leading Australian Bank • Brought a $10m failing program back on track for Singapore medical company which allowed them to realize the projected benefits and savings earlier than expected • Represented Avanade as a spokesperson at high-profile events and media articles improving NPS by 15% • Established and leveraged the “Power of Three” alliance (Accenture, Microsoft, and Avanade) to achieve financial and growth goals • Established a CTO program to which created Avanade’s next generation technology leaders in each of the eight countries.

Seattle, Washington, Us

Played a key role in helping establish the world’s largest start-up – Avanade which is a joint venture between Microsoft and Accenture • Provided technical strategy and leadership for customers across Asia Pacific • Led Quality Assurance for key projects delivering a cost of poor quality of less than 1% • Led an acquisition and integration of a Brisbane based consulting firm into the business • Delivered a business to consumer programme for Australian energy company under tight deadlines due to the government changing the legislation for consumer contestability • Represented Avanade as a spokesperson at high-profile events and media articles • Established and leveraged the “Power of Three” alliance (Accenture, Microsoft, and Avanade) to achieve financial and growth goals • Established a one hundred and fifty consulting workforce with attrition at less than 5%.

Architected and delivered a USD $250m (28,000 seat) workplace transformation program which was achieved at 3% of the cost of the previous workplace transformation program • Designed, developed, and deployed: Internet Kiosks across their 1200 branches enabling self-service for retail banking customers; An e-Business platform for corporate banking customers; A USD $10m Online Banking development program for retail banking customers which reduced customer interactions from the branches by 50% in the first year of operations; A USD $65m branch services platform across 12,000 employees driving an improved experience for retail banking employees and customers; The solution for Westpac’s 8000 employee supercentre program which consolidated their back-office operations; The solution for consolidation of Westpac’s mortgage operations into a single centre for 2000 employees • Advised the Microsoft core systems architects and designers on key Windows Server 2000 components. • Represented Aspect as a spokesperson at high-profile events and media articles

Bachelor'S Degree, Computing

Education record