Darrell Ryman Email & Phone Number

Hong Kong

London, England, GB

London, England, GB

London, England, GB

Kwun Tong, Kowloon, HK

Paris, FR, FR

• Executed a business aligned AXA UK&I Technology Strategy underpinned by a balanced scorecard with metrics across financial, internal, customer, and innovation and learning
• Drove key initiatives to transition AXA to a digital business resulting in USD $1.5b of new revenue, USD $50m of efficiency, and a COR improvement of ~5% by 2031
• Centralised the data estate to allow AXA to better understand its customers to enable proactive customer engagement and improve its data maturity by 28%
• Established a cyber security function which improved the risk, audit, and control position of AXA reducing potential exposures by 25%
• Developed policies and processes aligned to ISO 27001 to protect the business
• Consolidated four IT organizations into a single unified Target Operating Model delivering a 20% reduction in personnel costs

Paris, FR, FR

• Executed a business aligned AXA Hong Kong Technology Strategy underpinned by a balanced scorecard with metrics across financial, internal, customer, and innovation and learning
• Implemented a conversational customer and partner digital engagement platform powered by AI enabling our customers to navigate their health, wealth and life needs by providing a tailored experiences resulting in a 40%.
• Consolidated AXAs data to allow the business to better understand our customers by delivering insights and enable proactive customer engagement which improved the NPS position to double the market average and improve.
• Delivered insurance-as-a-service which allowed the business to secure new distribution channels delivering a 26% increase in APE and 15% in GWP as well as a 60% improvement in speed to market
• Maintained a secure environment year-on-year while improving the security posture by 65%
• Developed policies and processes aligned to ISO 27001 to protect the business

Seattle, Washington, US

• Established and managed six Greater China locations (Shanghai, Beijing, Guangzhou, Shenzhen, Dalian & Hong Kong)
• Operated the business profitably with a nett income of 20%
• Achieved more than 30% average yearly growth becoming the second largest business for Avanade Asia Pacific
• Grew the customer base to more the sixty Greater China customers across all industries
• Operated a business that was fully compliant with the groups risk and compliance standards
• Deployed an initiative to help meet the demands of a dawn raids and to ensure that we have a globally consistent approach

Seattle, Washington, US

• Established Avanade’s Japanese operations
• Operated the business profitably with a nett income of 15%
• Trusted advisor to more the fifteen Japanese customers across all industries
• Operated a business that was fully compliant with the groups risk and compliance standards
• Established and leveraged the “Power of Three” alliance (Accenture, Microsoft, and Avanade) to achieve financial and growth goals
• Established a consulting workforce of over one hundred consultants and identified and appointed the Avanade Japanese leadership team.

Seattle, Washington, US

• Played a key role in rationalizing eight countries across Asia into a single Asia Pacific region
• Provided technical strategy and leadership for customers across Asia Pacific delivering a USD $60m business in the first year of operations
• Led Quality Assurance for key projects delivering a cost of poor quality of less than 1%
• Delivered a USD $220m (30,000 employee) workplace transformation program at a leading Australian Bank
• Brought a $10m failing program back on track for Singapore medical company which allowed them to realize the projected benefits and savings earlier than expected
• Represented Avanade as a spokesperson at high-profile events and media articles improving NPS by 15%

Seattle, Washington, US

• Played a key role in helping establish the world’s largest start-up – Avanade which is a joint venture between Microsoft and Accenture
• Provided technical strategy and leadership for customers across Asia Pacific
• Led Quality Assurance for key projects delivering a cost of poor quality of less than 1%
• Led an acquisition and integration of a Brisbane based consulting firm into the business
• Delivered a business to consumer programme for Australian energy company under tight deadlines due to the government changing the legislation for consumer contestability
• Represented Avanade as a spokesperson at high-profile events and media articles

• Architected and delivered a USD $250m (28,000 seat) workplace transformation program which was achieved at 3% of the cost of the previous workplace transformation program
• Designed, developed, and deployed: Internet Kiosks across their 1200 branches enabling self-service for retail banking customers; An e-Business platform for corporate banking customers; A USD $10m Online Banking.
• Advised the Microsoft core systems architects and designers on key Windows Server 2000 components.
• Represented Aspect as a spokesperson at high-profile events and media articles

Bachelor'S Degree, Computing

Education record