Supervised a team of Advisors and Senior Advisors for the last phase of a large-scale integration project between Enbridge and Union Gas, successfully migrated over 1,200 stakeholders into a new asset management system with harmonized processes and procedures.Utilized the Prosci ADKAR® Model as our guiding framework, identifying change resistance barriers and using those as opportunities to engage our stakeholders further, actively listen to their feedback and fine-tune our approach to foster desire for the change.Demonstrated adaptability and responsiveness by compiling change impact heat maps to validate end-user requirements, communications, and training needs. Stakeholder assessments were updated in real-time, ensuring that all individuals experiencing a change to their role were included.Engaged the business and external stakeholders with one-on-one interviews, focus groups, and roadshows, ensuring consistent communication and demonstrating our commitment to supporting individuals through their change journey.

Motivated a diverse team of fifteen unionized employees supporting Operations from Ottawa to Niagara, not limited to Construction, Maintenance, Regulation Stations, Meters, Compliance and Property Restorations; advised staff and colleagues on the interpretation of corporate policies, collective agreements, strategic plans, and other communications.Facilitated regular meetings with staff, leadership, and internal and external stakeholders to provide work stream updates, review metrics, and discuss site safety awareness and upcoming training; led or supported numerous interviews and onboarding activities for new employees and summer students. Received one of two awards for Brock University’s Co-Op Supervisor of the Year, 2021 process.Diplomatic in delivering constructive and comprehensive feedback to staff and colleagues on performance, career development and other coaching opportunities.Guided inexperienced colleagues on interpretations of collective bargaining agreements when coaching employees on performance, ensuring adherence and respect for the union.Improved over 500 processes and procedures. This was achieved by reducing complexity and eliminating repetitive tasks, creating capacity without additional resources.