Receiving phone calls and emails about computer problems. Management of Active Directory. Usage of a ticket system; creating, solving and directing service requests. Remote installations via remote desktop. Customer/end user guidance via email, phone and by shared remote desktop. Languages: Finnish and English

Receiving phone calls and emails about computer problems. Management of Active Directory. Usage of a ticket system; creating, solving and directing service requests. Remote installations via remote desktop. Customer/end user guidance via email, phone and by shared remote desktop. Languages: Finnish and English

Migration for data related to cellphones from old servers to new one. Running scripts and if required modifying them, to some level. Inspecting, reviewing and modifying XML -documents.

Refresh –project was a rollout for new workstations (including optional peripheral devices) for Kone Oyj company’s employees. This included the migration for system settings, the users own files and necessary system files from the old workstation to the new one as well as the disposal (temporary storing, total formatting and packing them for transportation) of the old workstations. I was the substitute for the team leader, while he was on vacation. One of the tasks at job was the pre-installation of new workstation and customization of the workstation for the user. Unboxing and the optional hardware installation of the new workstations, laptops, desktop computers and peripheral devices at the pre-installation level, was also the responsibility of Refresh- team. This job included the usage of decryption software used on laptops as well management of user accounts and passwords for that software. If measured by quantity, I did the most installations in the team.