David Sakamoto work email
- Valid
- Valid
- Valid
- Valid
David Sakamoto personal email
- Valid
- Valid
- Valid
David Sakamoto phone numbers
Over the past 10+ years, I’ve dedicated my career to continuously delivering value throughout the customer journey. I thrive on leading customer success, transforming businesses and teams, and optimizing delivery of products and services to maximize customer value and propel revenue growth. Leveraging my extensive background to orchestrate delivery of customer outcomes and proactively manage customer experience, I energetically align people, processes, and systems to drive customer-centric operations.With enthusiasm and dedication, I build meaningful customer relationships that encourage trust and emphasize commitment to their success. CUSTOMER SUCCESS:Passionate for customer success, I have implemented a variety of programs to accelerate time-to-value, improve product adoption, actively manage the customer lifecycle, advance solutions via customer advocacy and feedback, and lead renewal and account expansion. LEADERSHIP:I bring proven experience defining and communicating strategies, executing solutions, and motivating and inspiring global teams to achieve aggressive goals. With a high-energy personality, I foster a culture of excellence to scale and grow organizations.TECHNOLOGY and OPERATIONS:Balancing both strategy and execution, I offer multifaceted experience spanning a diverse range of company sizes, technologies and industries, including startup, mid-sized, and Fortune 500 experience at EVault, Cisco, Yahoo!, Silicon Graphics Inc. (SGI), XUMA, CITTIO, and Genentech.SPECIALTIES:Strategy and Execution | Customer Success | Customer Lifecycle Management | Business Transformation | Professional, Managed and Technical Services | Global Operations Leadership | SaaS and Cloud Operations | Software Development | P&L Management | Program Management | Business Process Improvement | Customer Relationship Management | Change Management | Financial Planning | Organizational Planning and Development | Coaching, Mentoring, Executive Leadership
-
AdvisorFlowla 🌊California, United States -
Customer Experience AdvisorSeton Hall University Aug 2024 - PresentSouth Orange, Nj, UsAdvisory Council member for the Customer Experience Program at Seton Hall University, Stillman School of Business -
AdvisorReef.Ai May 2024 - PresentHonolulu, Hi, Us -
Global Vice President Of Customer SuccessGitlab Inc. 2019 - 2024San Francisco, California, UsScaled Customer Success team to support growth from $50M to over $650M, contributing to the company's IPO with a net retention over 152% and growing the team (Sales Engineers, Professional Services, Education, Customer Success Managers, and Renewals) from 40 to over 325 team members. Developed company-wide customer success strategy establishing segmentation-specific approaches (e.g., customer lifecycle, playbooks, digital and scale engagement, data strategy and predictive analytics) supporting Strategic Enterprise, Enterprise, Midmarket, and SMB. Executive influencer and sponsor for corporate GTM strategy evolutions, customer-centricity programs, and diversity and inclusion initiatives. -
AdvisorEcosystems.Io 2019 - 2023Remote, UsThe Outcome Selling Advisory Ecosystem (OS AE) is an elite peer group of professionals at world-class companies who want to improve the acquisition, retention, and growth of customer accounts by partnering on the attainment of business outcomes. The OS AE meets to share emerging best practices, industry trends, and value selling strategies. It is comprised of thought leaders in sales, sales enablement, customer success, and value engineering. -
Head Of Customer Success, The AmericasCisco 2017 - 2019San Jose, Ca, UsLead customer success teams (200+ people) for the Americas (North, Central and South America) for Cisco's software subscription products (i.e., security, networking, collaboration). Engagement models include high touch, low touch, "tech touch" / digital, and partner-led customer success. Accountable for $2B+ book of business and of $350M+ expansion. Scaled team from 90-200+ and built "success platform" (e.g., customer lifecycle process, playbooks, people and site strategy, volume adoption strategy, digital and systems approach, etc.). -
Vice President Of Customer Success And Cloud OperationsEvault 2014 - 2016UsLed customer success, services (i.e., professional, managed, support and training), and cloud operations for EVault’s cloud backup and disaster recovery as a service (DRAS), providing services direct to SMB and mid-market customers and partners globally.Delivered solutions to drive profitability, achieving both top and bottom-line results. Established customer success program to accelerate time-to-value, improve adoption services, increase retention, lead expansion, and proactively manage the customer lifecycle. Initiated and implemented foundational changes, including customer lifecycle mapping, support quality improvements, operational frameworks and KPIs (key performance indicators), customer segmentation, and ongoing monitoring. Led holistic cost reductions that reduced SaaS operational costs by 41%. -
Senior Director Engineering, Cloud And Virtualization GroupCisco Systems 2012 - 2014San Jose, Ca, UsLed the transformation of a global software program, successfully launching a comprehensive strategy that significantly improved customer experience and satisfaction for Cisco’s largest enterprise customers. Led a global team of 350+ engineers throughout North America, Europe, and Asia, managing Cisco’s enterprise network management platform for wired, wireless, and data center networks.Instituted customer-centricity into every aspect of the program, including customer use cases and workflows, solution testing, beta and advocacy programs, engineering operations, customer-aligned KPIs, and executive sponsorship. Led product enhancements by establishing highly engaged customer advocacy program that promoted greater visibility into enterprise accounts. Redefined multi-year roadmap centered on customer priorities and focused on user experience, architecture refactoring, automation, and engineering process and infrastructure improvements. Successfully launched 6 software releases within 18 months, significantly improving customer satisfaction and resulting in multi-million dollar annual revenues and 30% growth. The program’s reputation was successfully improved and received industry analyst recognition.Served as the Executive Champion for Engineering’s cultural transformation to agile development and nominated to participate in Cisco’s Executive Accelerated Leadership Program.
-
Director Customer Success Operations | Chief Of Staff, Cloud Management Technology GroupCisco Systems 2010 - 2012San Jose, Ca, UsManaged customer and business operations for the Cloud and System Management Technology Group, a global team of 2000+ employees and a multi-million dollar budget. Led customer success teams, orchestrating program deliverables between multiple product and service teams to ensure successful adoption of management solutions for Enterprise and Service Provider customers. Served as the executive customer advocate for the technology group, providing executive sponsorship, strategic program support, and escalation and maintenance services for cloud automation and management solutions.Launched interlock program to achieve greater alignment with internal hardware, sales, and services teams and “lighthouse customers” for solution strategies and customer programs. Successfully transformed the business and team through creative re-launching of products, improving user experience, quality, scalability, and service management capabilities.
-
Vice President Of Services And OperationsCittio 2006 - 2009UsSpearheaded creation of end-to-end capabilities, overseeing business and engineering operations and leading Sales Engineering, Professional Services, Technical Support, Maintenance Engineering, Quality Assurance, HR, and Partner Management teams. Drove the strategic alignment and future vision for the organization, increasing services bookings by over 500% in 2 years through customer lifecycle mapping, service bundling, and the creation of new advanced service offerings. Additionally, drove improvements in support operations that resulted in a 38% increase in productivity. Through leadership and drive for change and excellence, CITTIO received recognition in Gartner’s “Four Quadrant” survey for providing excellence in customer support. -
Business And Technology Solutions Program ManagerGenentech 2002 - 2006South San Francisco, California, UsLed the division-wide initiatives for Genentech’s Product Operations with a strong focus on standardizing business processes and consolidation of IT systems to support Federal Regulatory Requirements, including FDA and GMP. Coordinated rollouts to Product Operations, including quality, supply chain, manufacturing, IT, facility, regulatory, and clinical organizations.Developed and managed the communication strategies, project marketing plans, and training programs for 1500+ employees. Led advancements to product costing, long range planning, and forecasting processes. -
Portfolio Manager (Consultant)Yahoo 2002 - 2002Sunnyvale, Ca, UsShort-term consultant at Yahoo! providing product development and portfolio management consulting, focused on redesigning Yahoo! Health and the rapid deployment of condition centers. -
Senior Professional Services Program ManagerXuma 2000 - 2001UsManaged client expectations and all aspects of project delivery, including development, testing, network service deployment, client communications, and coordination with a 3rd party design and consulting firm. Led deployment of the first core product and spearheaded delivery of XUMA’s largest, multi-million dollar professional services e-commerce projects. -
Process Engineer And Product Team LeadSgi 1995 - 2000Milpitas, Ca, UsResponsible for developing and managing the Product Team (i.e., Marketing, SW/HW Development, Support, Manufacturing, Sales) to develop the business plan and manage development for a Linux server platform. Managed product introductions for SGI's Origin platform (high-end server and supercomputing platform).
David Sakamoto Skills
David Sakamoto Education Details
-
California Polytechnic State University-San Luis ObispoIndustrial Engineering
Frequently Asked Questions about David Sakamoto
What company does David Sakamoto work for?
David Sakamoto works for Flowla 🌊
What is David Sakamoto's role at the current company?
David Sakamoto's current role is Advisor.
What is David Sakamoto's email address?
David Sakamoto's email address is da****@****ate.com
What is David Sakamoto's direct phone number?
David Sakamoto's direct phone number is +140865*****
What schools did David Sakamoto attend?
David Sakamoto attended California Polytechnic State University-San Luis Obispo.
What skills is David Sakamoto known for?
David Sakamoto has skills like Cloud Computing, Program Management, Enterprise Software, Management, Business Process Improvement, Saas, Cross Functional Team Leadership, Professional Services, Change Management, Strategy, Leadership, Product Development.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial