David Sakamoto Email & Phone Number

California, United States

South Orange, Nj, Us

Advisory Council member for the Customer Experience Program at Seton Hall University, Stillman School of Business

Honolulu, Hi, Us

San Francisco, California, Us

Scaled Customer Success team to support growth from $50M to over $650M, contributing to the company's IPO with a net retention over 152% and growing the team (Sales Engineers, Professional Services, Education, Customer Success Managers, and Renewals) from 40 to over 325 team members. Developed company-wide customer success strategy establishing segmentation-specific approaches (e.g., customer lifecycle, playbooks, digital and scale engagement, data strategy and predictive analytics) supporting Strategic Enterprise, Enterprise, Midmarket, and SMB. Executive influencer and sponsor for corporate GTM strategy evolutions, customer-centricity programs, and diversity and inclusion initiatives.

Remote, Us

The Outcome Selling Advisory Ecosystem (OS AE) is an elite peer group of professionals at world-class companies who want to improve the acquisition, retention, and growth of customer accounts by partnering on the attainment of business outcomes. The OS AE meets to share emerging best practices, industry trends, and value selling strategies. It is comprised of thought leaders in sales, sales enablement, customer success, and value engineering.

San Jose, Ca, Us

Lead customer success teams (200+ people) for the Americas (North, Central and South America) for Cisco's software subscription products (i.e., security, networking, collaboration). Engagement models include high touch, low touch, "tech touch" / digital, and partner-led customer success. Accountable for $2B+ book of business and of $350M+ expansion. Scaled team from 90-200+ and built "success platform" (e.g., customer lifecycle process, playbooks, people and site strategy, volume adoption strategy, digital and systems approach, etc.).

Us

Led customer success, services (i.e., professional, managed, support and training), and cloud operations for EVault’s cloud backup and disaster recovery as a service (DRAS), providing services direct to SMB and mid-market customers and partners globally.Delivered solutions to drive profitability, achieving both top and bottom-line results. Established customer success program to accelerate time-to-value, improve adoption services, increase retention, lead expansion, and proactively manage the customer lifecycle. Initiated and implemented foundational changes, including customer lifecycle mapping, support quality improvements, operational frameworks and KPIs (key performance indicators), customer segmentation, and ongoing monitoring. Led holistic cost reductions that reduced SaaS operational costs by 41%.

San Jose, Ca, Us

Led the transformation of a global software program, successfully launching a comprehensive strategy that significantly improved customer experience and satisfaction for Cisco’s largest enterprise customers. Led a global team of 350+ engineers throughout North America, Europe, and Asia, managing Cisco’s enterprise network management platform for wired, wireless, and data center networks.Instituted customer-centricity into every aspect of the program, including customer use cases and workflows, solution testing, beta and advocacy programs, engineering operations, customer-aligned KPIs, and executive sponsorship. Led product enhancements by establishing highly engaged customer advocacy program that promoted greater visibility into enterprise accounts. Redefined multi-year roadmap centered on customer priorities and focused on user experience, architecture refactoring, automation, and engineering process and infrastructure improvements. Successfully launched 6 software releases within 18 months, significantly improving customer satisfaction and resulting in multi-million dollar annual revenues and 30% growth. The program’s reputation was successfully improved and received industry analyst recognition.Served as the Executive Champion for Engineering’s cultural transformation to agile development and nominated to participate in Cisco’s Executive Accelerated Leadership Program.

San Jose, Ca, Us

Managed customer and business operations for the Cloud and System Management Technology Group, a global team of 2000+ employees and a multi-million dollar budget. Led customer success teams, orchestrating program deliverables between multiple product and service teams to ensure successful adoption of management solutions for Enterprise and Service Provider customers. Served as the executive customer advocate for the technology group, providing executive sponsorship, strategic program support, and escalation and maintenance services for cloud automation and management solutions.Launched interlock program to achieve greater alignment with internal hardware, sales, and services teams and “lighthouse customers” for solution strategies and customer programs. Successfully transformed the business and team through creative re-launching of products, improving user experience, quality, scalability, and service management capabilities.

Us

Spearheaded creation of end-to-end capabilities, overseeing business and engineering operations and leading Sales Engineering, Professional Services, Technical Support, Maintenance Engineering, Quality Assurance, HR, and Partner Management teams. Drove the strategic alignment and future vision for the organization, increasing services bookings by over 500% in 2 years through customer lifecycle mapping, service bundling, and the creation of new advanced service offerings. Additionally, drove improvements in support operations that resulted in a 38% increase in productivity. Through leadership and drive for change and excellence, CITTIO received recognition in Gartner’s “Four Quadrant” survey for providing excellence in customer support.

South San Francisco, California, Us

Led the division-wide initiatives for Genentech’s Product Operations with a strong focus on standardizing business processes and consolidation of IT systems to support Federal Regulatory Requirements, including FDA and GMP. Coordinated rollouts to Product Operations, including quality, supply chain, manufacturing, IT, facility, regulatory, and clinical organizations.Developed and managed the communication strategies, project marketing plans, and training programs for 1500+ employees. Led advancements to product costing, long range planning, and forecasting processes.

Sunnyvale, Ca, Us

Short-term consultant at Yahoo! providing product development and portfolio management consulting, focused on redesigning Yahoo! Health and the rapid deployment of condition centers.

Us

Managed client expectations and all aspects of project delivery, including development, testing, network service deployment, client communications, and coordination with a 3rd party design and consulting firm. Led deployment of the first core product and spearheaded delivery of XUMA’s largest, multi-million dollar professional services e-commerce projects.

Milpitas, Ca, Us

Responsible for developing and managing the Product Team (i.e., Marketing, SW/HW Development, Support, Manufacturing, Sales) to develop the business plan and manage development for a Linux server platform. Managed product introductions for SGI's Origin platform (high-end server and supercomputing platform).