David Sakamoto Email & Phone Number

California, United States

South Orange, NJ, US

Advisory Council member for the Customer Experience Program at Seton Hall University, Stillman School of Business

Honolulu, HI, US

San Francisco, California, US

Scaled Customer Success team to support growth from $50M to over $650M, contributing to the company's IPO with a net retention over 152% and growing the team (Sales Engineers, Professional Services, Education, Customer Success Managers, and Renewals) from 40 to over 325 team members. Developed company-wide customer success strategy establishing.

Remote, US

The Outcome Selling Advisory Ecosystem (OS AE) is an elite peer group of professionals at world-class companies who want to improve the acquisition, retention, and growth of customer accounts by partnering on the attainment of business outcomes. The OS AE meets to share emerging best practices, industry trends, and value selling strategies. It is comprised.

San Jose, CA, US

Lead customer success teams (200+ people) for the Americas (North, Central and South America) for Cisco's software subscription products (i.e., security, networking, collaboration). Engagement models include high touch, low touch, "tech touch" / digital, and partner-led customer success. Accountable for $2B+ book of business and of $350M+ expansion. Scaled.

US

Led customer success, services (i.e., professional, managed, support and training), and cloud operations for EVault’s cloud backup and disaster recovery as a service (DRAS), providing services direct to SMB and mid-market customers and partners globally.Delivered solutions to drive profitability, achieving both top and bottom-line results. Established.

San Jose, CA, US

Led the transformation of a global software program, successfully launching a comprehensive strategy that significantly improved customer experience and satisfaction for Cisco’s largest enterprise customers. Led a global team of 350+ engineers throughout North America, Europe, and Asia, managing Cisco’s enterprise network management platform for wired.

San Jose, CA, US

Managed customer and business operations for the Cloud and System Management Technology Group, a global team of 2000+ employees and a multi-million dollar budget. Led customer success teams, orchestrating program deliverables between multiple product and service teams to ensure successful adoption of management solutions for Enterprise and Service Provider.

US

Spearheaded creation of end-to-end capabilities, overseeing business and engineering operations and leading Sales Engineering, Professional Services, Technical Support, Maintenance Engineering, Quality Assurance, HR, and Partner Management teams. Drove the strategic alignment and future vision for the organization, increasing services bookings by over 500%.

South San Francisco, California, US

Led the division-wide initiatives for Genentech’s Product Operations with a strong focus on standardizing business processes and consolidation of IT systems to support Federal Regulatory Requirements, including FDA and GMP. Coordinated rollouts to Product Operations, including quality, supply chain, manufacturing, IT, facility, regulatory, and clinical.

Sunnyvale, CA, US

Short-term consultant at Yahoo! providing product development and portfolio management consulting, focused on redesigning Yahoo! Health and the rapid deployment of condition centers.

US

Managed client expectations and all aspects of project delivery, including development, testing, network service deployment, client communications, and coordination with a 3rd party design and consulting firm. Led deployment of the first core product and spearheaded delivery of XUMA’s largest, multi-million dollar professional services e-commerce projects.

Milpitas, CA, US

Responsible for developing and managing the Product Team (i.e., Marketing, SW/HW Development, Support, Manufacturing, Sales) to develop the business plan and manage development for a Linux server platform. Managed product introductions for SGI's Origin platform (high-end server and supercomputing platform).