Investigate, secure and analyze information pertaining to claimants’ medical condition, occupational demands, insured status, and other policy provisions to accurately determine eligibility for, and entitlement to disability benefits; identify file/fact discrepancies and outstanding issues and secure additional documentation as needed while investigating within prescribed time frames. Make and communicate disability decisions and issue correct benefits for new and continuing claims.Develop and execute a claim and disability management strategy for each claim to appropriately manage claim liability and provide responsive and caring customer service; ensure that each claimant’s ongoing and changing medical conditions, vocational options, applicable policy limitations and provisions, and deductible income are investigated, applied and pursued, and used to reach timely and appropriate claim resolution; claims are managed to the correct payment duration.Proactively communicate and respond to claim and account inquiries from claimants, policyholders, field personnel and other interested parties; resolve issues through effective oral and written communication and by involving appropriate people within, or outside, the department or company. Effectively and professionally represent the company in all interactions.Ensure the company’s reserve liability is accurately established by identifying all applicable claim offsets and maintaining accurate claim and system data.

I am a deep subject matter expert with demonstrated expertise in short- and long-term disability, disability accommodation and/or global leave of absence laws. This role requires me to be highly skilled in sensitive case management oversight, answering complex questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paving the way for a connected and trusted case management experience. I actively support and promote an environment of collaboration and consultation between customers and the DLS organization. The position collaborates with key business stakeholders and DLS program leaders to ensure specialized leave policy programs are successful across the organization.

I provide case management for all types of leave of absence and disability life events. This position requires me to be highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and pave the way for a connected and trusted case management experience. I am the POC for my manager when my manager is out of office. I handle manager escalations as needed. I do payroll audits and on a on-call rotation to handle any last-minute errors. I also do any other supervisor duties that my manager requires.Launch Pod: I assisted in the creation of the launch pod. The launch pod takes new case managers fresh out of training, and helps develop them further with an intensive hands-on approach over the course of 6 weeks. I have helped develop 50+ Case Managers, Sr. Case Managers, and Managers since 2020.

I provide case management for all types of leave of absence and disability life events. This position requires me to be highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and pave the way for a connected and trusted case management experience. I am the single point of contact for an employee throughout an entire leave of absence or disability event.

Mentors are subject matter experts in the division that has been identified to assist others to become proficient in their roles for all principal duties and responsibilities. Each are assigned new hires and/or ongoing coaching for existing employees to maintain and improve job skills and help prepare for positions requiring greater skill. Responsible for delivering real time, hands on work and activities for new hires and existing employees. Models company competencies and values for all employees in the department. Secure and analyze leave of absence and disability claim information to make and approve decisions and payments on complex leave, shorter-term disability and/or state disability insurance claims. Develop and apply appropriate leave and disability management strategies to ensure prompt and accurate leave deductions, claim payment and liability management of the high-complexity cases. In addition, approve the work of others in a capacity that meets the needs of the team, department and/or organization; provide responsive and caring customer service to claimants, policyowners, and others.

Secure and analyze information to make and approve decisions on all complexities of short-term disability and/or state disability insurance claims, and their concurrent leave claims (e.g. Family Medical Leave Act, statutory, company-specific, and other leaves). Develop and apply appropriate claim and workflow management strategies, to coordinate disability and leave decisions including timely and accurate communications. Provide responsive and caring customer service to employees, employers, and others.

Provide Business Voice Edge training to Comcast clients between Salem and Southwestern Washington. Continuously monitor UpTime Sciences Managed Services dashboard (Utable) for incident response (or billing opportunities). Build quotes, evaluate vendor offerings, Assist with Product and Service Creation, onboard MSA Clients, Attend client status calls and consistently improve the client experience for UpTime Sciences Customers. Create, Assign, Close and update AutoTask System tickets as necessary. Adhere to service schedule, including preparing, understanding and coordinating necessary resources for task completion, managed by dispatch. Track individual billable and non-billable time through AutoTask tool. Act as tier-1 support engineer, including answering phones, creating tickets, managing vendor support cases, following up with customers, case escalation, billing coordination and skills improvement training. This position is responsible for complete customer satisfaction, maintaining new and existing small business clients.

Managing various projects involving Intel subsidiaries and their ability to communicate and collaborate with Intel. In this role I managed subsidiary employee access rights to Intel's facilities, networks and tools. Processed access requests using a set of web based tools to process and manage requests. Supported teams across Intel on access rights and related subsidiary projects including but not limited to badging, network account setup, VPN access rights enabling, XenApp (Citrix) account setup, and hardware supply. This role also supported ongoing access rights auditing with the Subsidiary, providing basic technical support for setup or maintenance issues, and other related projects as assigned.

I monitored the video lottery system, ran scripts, tape and disk backups, balanced the online lottery system, created tapes, created reports with Stratus, monitored the frame relay network, worked with hotline to resolve retailer network issues, helped with auditing, worked with Control-M, ran reports with IMPROMPTU, emailed various departments with needed reports, helped manage retailer database, updated and created procedures, and worked with various software engineers to resolve problems.

Assisted in the daily operation of computer systems.Carried out all tasks on the daily checklist.Generated reports required. Assisted in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.Assisted in the recovery activities necessary to restore normal operations.Followed the correct escalation procedures within Computer Operations and other Departments who are inter-dependent

Cashier, customer service desk, shipping and receiving, shelving books and removing old inventory. Assisted the Café when it became busy.