David Sardarian Email & Phone Number

Greater New York City Area

New Hyde Park, New York

Greater New York City Area

- Set up client meetings, implement fact finding missions to gauge project scope and viability.- Plan project from concept to install. Work with clients to ensure that all goals are met within budget and time constraints. Recommend any changes to projects as needed, as well as retain clients with exemplary service for future endeavors.- Estimate time and costs related to man hours, equipment, contracted employee rates, and miscellaneous items.- Install audio and visual equipment and control equipment during events.- Invoice and contact clients regarding billing. Resolve issues with any vendors or clients regarding invoices

Northport, Ny

- Assist Systems Administrator with day-to-day tasks of keeping our infrastructure stable.- Use of enterprise level software on a daily basis to ensure backups, ensuring data is secure in case of disaster or accidental deletion.- Creating and managing users and objects in Active Directory.- Managing our inventory of machines, devices, and spare parts.- Contacting vendors and service providers if issues arise.- Level 1 troubleshooting.- Documenting all information regarding service disruptions, software issues and purchase requests using our help desk software (Spiceworks) .

Woodbury, Ny

- Responsible for providing top level customer service in a high volume environment.- Verify facts, determine liabilities and make decisions regarding claims by customers and claimants.- Interacted with other agencies, including law enforcement, to determine liabilities and validating facts to ensure proper conclusion to cases.- Received many complimentary reviews from customers as well as claimants. Recognized by direct managers with providing excellent results as well as achieving numerous “A-Calls”.

Irvine, California

- Assisted customers with inquiries relating to Blizzard products and properties (World of Warcraft and Diablo) as well as well as managing accounts used by these customers. - Provided information on account status, transactions, and billing regarding said accounts.- Attained a Quality Assurance score of 88% (company standard was 70%) and 33% of QA scores were 90% and above.- Assigned to “Snail Mail” team. Interfaced with customers and fans of the company that had sent in fan mail. Sent personal responses to them via postal mail. Team consisted of veteran billing representatives who were with the company for well over one year. Assigned to this team for better public relations and retention purposes.

Bachelor'S Degree, Computer Programming And Information Systems

Associate Of Arts And Sciences (Aas), Information Systems