Professional Experience: Senior Director for all Business Operations on a global level. Independent Analytical & Statistical Forecasting skills using over 30 years experience. Author policies and procedure. A Level negotiation technician  Senior Management, research, develop; maintenance & perform a wide variety of management functions & support activities in the daily operations of OEM & third party reverse logistic companies specializing in Depot Repair and Contract Manufacturing (High Mix / Low Volume) Specifically Wire Harnessing.  Promotion of company's services & maintain large profile accounts with focus on the long term maintenance of equipment install bases to extend life through preventative service and inventory management.  Solicitation of new customers without outside sales force through cold contact, advertising, phone calls and other promotions.  Generate new program advertising and distribution.  Promoting and maintaining positive customer relations with Engineering & Buyer Planner groups both abroad in China, India and US based Computer OEM’s (Dell, IBM, HP/Compaq).  Help corporations with large install bases reduce costs buy extending life of current inventory vs. expenditures for new product purchasing.  Direct response to customer inquiries by providing status of repair orders and scheduling.  Interaction with multiple departments to ensure delivery schedule, reconciliation of billing issues. Provide direct relation for collections on delinquent accounts and assist evaluate credit for new clients.  Develop & Assist in product & pricing structure.  Provided leadership & related training to lower level employees.Specialties: Computer Competence: Oracle, SAP, Goldmine & Act, MAS 90, Dana, MS Frontpage, Adobe Photoshop, MS Office & Outlook, Windows 3.1 / 95 / 98 / 2000 / XP / XP Professional / 7 / 10 / MAC OSX Big Sir / 45 additional newer appsGraphic Communications: (19 years) Post Secondary Instructor, Mechanical & Electronic PrePress, Bindery & Press Operations, Operations Management, Pricing & Bid Generation, Warehousing & Inventory Control, Curriculum Assessment & Generation, Personnel Management & HR Requirements,OSHA & ISO, Lean Manufacturing