Donna Sauerland Email & Phone Number

United States

United States

Titusville, Florida, United States

Titusville, Florida, United States

Rockledge, Florida

Answer incoming calls, direct callers to appropriate personnel or department.Processes Purchase Orders by creating Sales Orders and Production orders in ERP System.Runs month end matrix reports for Customer Advocate Team to include: KPI's, Hours Worked, Down Payment Invoice by Username and Date (DPM), Sales Order by Username and Date (Orders), Sum Jobs.

United States

Provided exceptional customer service and collected required information from the customer on every call per established criteria.Addressed and resolved customer complaints empathically and professionally.I helped manage the existing bookings of people who booked accommodations online via Booking.com. I assisted with facilitating date changes.

Merritt Island, Florida

Issued Drivers Licenses, and State ID to individuals by evaluating applications, records or documents to gather information about eligibility or liability issues. Updated operational records or licensing information, using Florida Driver's license information system (FDLIS). Assisted customers in processing Vehicle Registration and a variety of vehicle.

Garland, TX

Determined legal needs and requirements of driver’s license and identification cards applications, and advised applicants of suspensions, cancellations, and revocations resulting in increased customer satisfaction and increased applicant legal compliance. Formulated detailed reports, that could be used in compliance of state law, to revoke or suspend.

Greenville, TX

Answered 75 – 155 inbound calls per day, from employees and vendors to answer inquiries and questions, successfully turning negative calls into positive solutions.Managed and maintained employee payroll and HRIS software PeopleSoft to ensure accurate employee information database resulting in accurate payroll. Created and assigned over 70 trouble tickets.

Commerce, TX

Kept all departments informed of developments affecting their function. Set up meetings in Outlook and maintain calendars.Arranged travel,: Prepared Travel Requests, prepare timely expense reports and itinerary summaries to executives. Received, inspected, and recorded shipments of raw materials.Managed the supply chain and inventory including stock.

Greenville, TX

Assisted in all areas of administrative work including Data Entry, Accounts payable, Accounts Receivable, Receptionist duties, file organization, and internet research. Responsible for the day-to-day office operations; analyzed operating practices such as record keeping, forms control, office layout, and workflow, and recommended changes as needed.Audited.

Palmdale, CA

Maintained Senior Pastors schedule and Church calendar.Generated routine correspondence, letters, memoranda, forms, reports and other documents. Supervisor, involved in recruitment, interviewing, training, and coordination of staff and volunteers. Which resulted in an 25 % increase of a volunteer membership base. Gave subordinates the authority needed to.