Donna Sauerland Email & Phone Number

United States

United States

Titusville, Florida, United States

Titusville, Florida, United States

Rockledge, Florida

Answer incoming calls, direct callers to appropriate personnel or department.Processes Purchase Orders by creating Sales Orders and Production orders in ERP System.Runs month end matrix reports for Customer Advocate Team to include: KPI's, Hours Worked, Down Payment Invoice by Username and Date (DPM), Sales Order by Username and Date (Orders), Sum Jobs Created by Username and Date (Production Orders) and Request for drawings (RFD) data.Performs Data entry as required.Orders supplies and maintains supply closet.Monitors visitor access and issues visitor badge when required.

United States

Provided exceptional customer service and collected required information from the customer on every call per established criteria.Addressed and resolved customer complaints empathically and professionally.I helped manage the existing bookings of people who booked accommodations online via Booking.com. I assisted with facilitating date changes, modifications, cancellations, liaising with the various properties hosted on the Booking.com website with any booking issues.I received inbound phone calls and made them when necessary, responded to email inquiries by both guests and hotel partners alike, and otherwise provided the kind of excellent customer service that this company is renowned for. There was nothing more satisfying than turning an unhappy booker into a loyal guest, and I'd done so many times before.

Merritt Island, Florida

Issued Drivers Licenses, and State ID to individuals by evaluating applications, records or documents to gather information about eligibility or liability issues. Updated operational records or licensing information, using Florida Driver's license information system (FDLIS). Assisted customers in processing Vehicle Registration and a variety of vehicle title transactions, by interpreting documentation and completing, assisting in or advising in completion of appropriate forms and entering data in Florida Real-time Vehicle Information System (FRVIS).

Garland, Tx

Determined legal needs and requirements of driver’s license and identification cards applications, and advised applicants of suspensions, cancellations, and revocations resulting in increased customer satisfaction and increased applicant legal compliance. Formulated detailed reports, that could be used in compliance of state law, to revoke or suspend problem drivers. Recommended and suggested methods of improvement and informed applicants of corrective action need according to policy during comprehensive examinations. Interpreted National Driver Records (NDR), Problem Driver Pointer System (PDPS), Commercial Driver License Information System (CDLIS), and other external system inquiries to determine eligibility for licensing. Executed written and driving test for both Class C and Commercial Licensing. Ensured all of customers personal information was properly scanned and all transactions were properly recorded for accuracy.Performed end of day cash counts and deposits for 40 employee Driver's License Office.Ran daily reports relating to bank deposits and forwarded to Supervisor for verification and balance of deposits.Trained new CSR’s on computer systems and proper documentation of applicants.Planned special events (Birthday Parties, Luncheons, and etc.) and Christmas parties for Division 13 Driver’s License offices (consisting of 40 Offices.)

Greenville, Tx

Answered 75 – 155 inbound calls per day, from employees and vendors to answer inquiries and questions, successfully turning negative calls into positive solutions.Managed and maintained employee payroll and HRIS software PeopleSoft to ensure accurate employee information database resulting in accurate payroll. Created and assigned over 70 trouble tickets per week, with a 24-hour follow up.Recognized for exceeding the expectations for mandatory training, customer satisfaction, and process improvements.

Commerce, Tx

Kept all departments informed of developments affecting their function. Set up meetings in Outlook and maintain calendars.Arranged travel,: Prepared Travel Requests, prepare timely expense reports and itinerary summaries to executives. Received, inspected, and recorded shipments of raw materials.Managed the supply chain and inventory including stock levels, reorder amounts, and suppliers.Performed cycle, monthly and year-end inventory counts and reports. Monitored production order schedules and expedited delivery per request. Effectively and accurately communicated relevant project information to the corporate office and project teamParticipate in both internal and external production meetings to actively assist with determination andcoordination of project requirementsUsed Microsoft Excel, to compose task sheets for production on a daily basis.Developed and implemented excel tracking report, used to track orders in plant. Which included time of arrival, location on production floor, quality control check, and shipment.Recommended improvements in product packaging, shipping, service and billing methods and procedures to prevent future problems.

Greenville, Tx

Assisted in all areas of administrative work including Data Entry, Accounts payable, Accounts Receivable, Receptionist duties, file organization, and internet research. Responsible for the day-to-day office operations; analyzed operating practices such as record keeping, forms control, office layout, and workflow, and recommended changes as needed.Audited, compiled, recorded, and maintained required data from various documents including DOT log, Driver Qualification files, and equipment operational sheets to maintain DOT compliancy. Performed bookkeeping duties, such as credits or collections, prepared and sent financial statements, and kept financial records. Verified insurance and claims.

Palmdale, Ca

Maintained Senior Pastors schedule and Church calendar.Generated routine correspondence, letters, memoranda, forms, reports and other documents. Supervisor, involved in recruitment, interviewing, training, and coordination of staff and volunteers. Which resulted in an 25 % increase of a volunteer membership base. Gave subordinates the authority needed to effectively carry out delegated responsibilitiesCollected and deposited money into accounts, and ensured accounts were balanced. Maintained Account Payables and Account Receivables. Prepared monthly and annual expense reports for use at monthly committee meetings and annual congregational meetings.Created PowerPoint presentations for Sunday Services and other events. Responsible for implementations of background checks for staff, and volunteers. Developed and implemented membership database to keep track of member donations and contributions.Helped create new cover designs for church bulletins and newsletter.