• Managing a small team of 6 analysts to support all aspect of Auto claims operation.• Partner with stakeholders to evaluate and prioritize team work to support overall organizational objectives.• Provides strategic input on and thought partnership on multiple projects and/or work streams. • Provides analytical direction to analysts and researchers which influence the strategic direction and operational decision making of the assigned segment of business or functional area. • Provides input to senior management during the development of organizational policies and provides support during their implementation. • Manages a team of experienced analysts and entry level managers who identify trends and make actionable recommendations

• Collaborate with internal and external partners to define, prioritize, and deliver valuable analytical insights.• Regularly present updates and recommendations to the leadership regarding both internal and external KPIs.• Respond to urgent requests by applying established analysis procedures or exploring new novel approaches.• Mentored, trained, and guided new analysts to meet additional business needs.• Revamped the Inventory Forecast model, resulting in a significant reduction in the gap between predicted and actual values. This improvement enhanced workload visibility and enabled staffing decisions to be made up to a quarter in advance.• Assisted junior analyst in reconstructing the Subro cash recovery model, successfully narrowing the gap between predicted and actual values to less than 10%. Transferred knowledge and the model construction process to facilitate its expansion into other lines of business.• Played a vital role in providing analytical support for the Rental Reimagination Workshop, which aimed to reassess rental processes and identify areas for improvement.• Conducted an in-depth analysis of advanced charges related to total loss cases, leading to the identification of $6 million per year in potential loss reduction opportunities. • Investigated gaps in tow data, resulting in improved visibility into the $35 million per year spent on accident tows and advance charges.• Expanded the scope of the analytics team and collaborated with internal stakeholders to evaluate the performance and identify areas of leakage concern in other smaller lines of business.

• Perform advanced business analysis using various techniques, including various statistical analysis, predictive modeling, and machine learning to guide product development and preempt client concerns.• Forecast proposed product performance and provide recommendations on contract KPI. Provide post release support on product performance and monitor any potential issues across the entire product line. • Build and monitor analytic data lake, including ETL process, data validation, and data documentation.• Build and maintain self-serving dashboards to allow stakeholders faster access to product performance • Ensure data integrity by monitoring and performing data lake quality audits and analysis, and by identifying and defining new processes and procedures to mitigate data discrepancies.

• Perform advanced business analysis using various techniques, including various statistical analysis, predictive modeling, and machine learning to guide product development and preempt client concerns.• Forecast proposed product performance and provide recommendations on contract KPI. Provide post release support on product performance and monitor any potential issues across the entire product line. • Build and monitor analytic data lake, including ETL process, data validation, and data documentation.• Build and maintain self-serving dashboards to allow stakeholders faster access to product performance • Ensure data integrity by monitoring and performing data lake quality audits and analysis, and by identifying and defining new processes and procedures to mitigate data discrepancies.

• Provide subject matter expertise on medical billing and adjudication process to guide workflow optimization and leakage reduction.• Independently build queries and capture data across multiple platforms to address complex business questions.• Perform rapid ad hoc analyses and develop recommendations that provide insight into time sensitive problems.• Develop loss model and projection to support initiative prioritization and resource allocation.• Evaluate metrics and trends on a continuous basis. Quantify the impact of and understand the movements of all trends and results. Working with Field to develop recommendation and improvement plan as needed. • Define new or non-traditional metrics to drive new insights for the Field and Product teams.• Build and automate dashboard and visualization to support Field self-service of performance tracking.• Drive projects execution and implement a robust plan for measuring success.• Develop the reporting mechanisms necessary to effectively monitor the business.• Collaborate with internal and external partners to estimate and quantify the impacts of key initiatives.• Mentor, train, and guide new analyst to support additional business needs.

• Supervising core production script monitoring team and production queue issue resolution team• Perform data analytic and modeling request to support operations expansion and process transformation• Develop and maintain an operation SQL report library which eliminated daily operational dependency on developers• Create automatic script, reporting, and process alert script to further reduce operational dependency on developers• Stand up and maintain operation dashboard and report to track and surface actionable metric• Execute deep dive analysis into specific transaction operation to identify area of improvement• Acting business liaison between Operation and Product Development teams to address ongoing production bugs, develop new functionality, improve process workflow, and assist knowledge transfers• Carry out post rollout ad-hoc analysis to confirm project KPI• Assisting in AGILE transformation and knowledge dissemination for the claim submission team• Coordinating and developing new transactions between athenahealth and external trading partners• Representing athenahealth at industry conference such as X12, WEDI, and other industry event

• Supported the ICD10 adoption by actively scoping payer readiness, performing end to end testing, identifying transaction gap, and conducting post transition follow up.• Developed performance model to forecast transaction error rate and early alert of near-future error spikes• Provided data analytic supports across all electronic claim and remittance operations and critical response issues

Conduct analytical experiment

Research & Development on an automatic laboratorialradiopharmaceutical synthesis modules couple with a cyclotron.Software development for remote control of drug delivery system.

Data mining on PET/CT scanners.Beta testing image enhancing algorithm for PET/CT scanner.