Deepa Bhakta, Pmp, Cspo Email & Phone Number

Atlanta Metropolitan Area

Orlando, Florida, United States

Orlando, Florida, United States

Orlando, Florida Area

- Managed incoming Cases directly from the CRM user community to support and enhance field-level functionality to improve user experiences and troubleshoot issues through the Salesforce.com and Communities application- Regularly performed routine database clean-up procedures to ensure accurate data is reported to Salesforce application team and leadership- Conducted testing in Sandbox Environments to document technical issues, concerns, and functionality of enhancements before monthly releases that impacts the end users’ experience- Responded to ad hoc requests including building and customizing filtered dashboards for Senior Regional leadership to quickly manage daily, weekly, and monthly metrics

Greater Atlanta Area

• Responsible for developing and executing online content strategy for the Housewares and Tableware categories to drive major KPIs and create an optimized customer experience on HomeDepot.com product pages• Conducted weekly research and analysis of online competitors to understand customer pain points across industry and identify actionable opportunities as it relates to the greater online merchandising strategy• Analyzed business performance and built reporting tools to quickly recognize industry trends and present key insights and recommendations to Merchant/Buying team and cross-functional partners that impact business decisions for new online categories

Greater Atlanta Area

• Provided direct, daily support for Merchant/Buying team for $2B+ annual sales volume category, including 40 subclasses of business, commodities, imported merchandise, and private branded product • Managed 20+ vendor partnerships with National Account Managers in regards to new and existing products, on-boarding new accounts to The Home Depot, and managing major monthly projects for product resets implemented in 1990+ stores • Facilitated daily operations and projects including: inventory management, product maintenance, store assortment updates, field team communications, store plan-o-gram updates, support team communications, and in-store project management • Partner with Merchant and Product Development team to review and launch new products and innovation in the industry • Mentored and trained new, incoming Merchandise Planners and Interns from various departments and categories

Kennesaw, Ga

• Completed the Executive Development Program, a highly competitive, fast-track leadership program for recent college graduates to develop management skills• Managed three departments with $4M+ in annual sales volume: Macy Woman, Women’s Dresses and Suits, and Intimate Apparel• Coached, developed, and trained 20+ direct reports of various skill levels to drive sales metrics, drive customer loyalty and engagement, execute company initiatives, and create a welcoming shopping experience for all customers• Analyzed weekly business reports to capitalize on sales metrics by focusing on top-selling fashion trends, new merchandise, and testing new floor layouts in partnership with the merchandise execution team to create a better shopping experience for customers• Captained and increased store-wide associate engagement to promote a positive work environment through recognition, coordinating associate celebrations and games, and team-building activities

Athens, Ga

• Welcomed and assisted customers by recommending products and answering any questions• Responsible for ensuring all shelves are well-stocked for the game-day crowd rush, handling product damages according to company policy, and completing store-closing duties• Created product displays for various sporting events throughout the year to promote and sell new merchandise

Kennesaw, Ga

• Shadowed high performing sales manager for eight-week internship program across various departments and assisted with all daily roles and responsibilities • Created and executed project plan to train and increase usage of the MyClient system, a company initiative to enhance and personalize each customer’s shopping experience, to drive sales and customer loyalty initiates set by the company• Presented project results, achievements, and actions for continued growth to Atlanta District Executive members and Store Managers

Athens, Ga

• Responsible for assisting 100+ guests and maintaining the Presidential Suite at Sanford Stadium, the University of Georgia's football stadium at all Home football games• Duties include preparing, hosting, and closing suites during the football season and insuring that the suite holders and their guests are enjoying their game day experience

Washington, Dc

• Completed an eight-week summer internship in Communications and Web Analytics• Performed statistical analysis project for the back-end of the company website by using Google Analytics and offered recommendations to drive website traffic and engagement• Researched, gathered, and presented industry updates and news to team on a daily basis

Brunswick, Georgia

• Responsible for greeting all customers and served as direct contact for all guests by answering questions regarding hotel services, charges, facilities, and travel• Computed bills, collected payments, and performed closing duties at the end of each shift • Facilitated the setup and breakdown of each morning's breakfast buffet, ensuring the breakfast buffet is well-stocked and maintaining safety standards and appearance in the area

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Activities and Societies: Sigma Sigma Rho Sorority, Inc., Indian Cultural Exchange

Ranger Ranking

Education record

Activities and Societies: The Fund for American Studies

Dual Enrollment