Deepa Bhakta, Pmp, Cspo Email & Phone Number

Atlanta Metropolitan Area

Orlando, Florida, United States

Orlando, Florida, United States

Orlando, Florida Area

- Managed incoming Cases directly from the CRM user community to support and enhance field-level functionality to improve user experiences and troubleshoot issues through the Salesforce.com and Communities application- Regularly performed routine database clean-up procedures to ensure accurate data is reported to Salesforce application team and leadership.

Greater Atlanta Area

• Responsible for developing and executing online content strategy for the Housewares and Tableware categories to drive major KPIs and create an optimized customer experience on HomeDepot.com product pages
• Conducted weekly research and analysis of online competitors to understand customer pain points across industry and identify actionable opportunities as it relates to the greater online merchandising strategy
• Analyzed business performance and built reporting tools to quickly recognize industry trends and present key insights and recommendations to Merchant/Buying team and cross-functional partners that impact business.

Greater Atlanta Area

• Provided direct, daily support for Merchant/Buying team for $2B+ annual sales volume category, including 40 subclasses of business, commodities, imported merchandise, and private branded product
• Managed 20+ vendor partnerships with National Account Managers in regards to new and existing products, on-boarding new accounts to The Home Depot, and managing major monthly projects for product resets implemented in.
• Facilitated daily operations and projects including: inventory management, product maintenance, store assortment updates, field team communications, store plan-o-gram updates, support team communications, and in-store.
• Partner with Merchant and Product Development team to review and launch new products and innovation in the industry
• Mentored and trained new, incoming Merchandise Planners and Interns from various departments and categories

Kennesaw, GA

• Completed the Executive Development Program, a highly competitive, fast-track leadership program for recent college graduates to develop management skills
• Managed three departments with $4M+ in annual sales volume: Macy Woman, Women’s Dresses and Suits, and Intimate Apparel
• Coached, developed, and trained 20+ direct reports of various skill levels to drive sales metrics, drive customer loyalty and engagement, execute company initiatives, and create a welcoming shopping experience for all.
• Analyzed weekly business reports to capitalize on sales metrics by focusing on top-selling fashion trends, new merchandise, and testing new floor layouts in partnership with the merchandise execution team to create a.
• Captained and increased store-wide associate engagement to promote a positive work environment through recognition, coordinating associate celebrations and games, and team-building activities

Athens, GA

• Welcomed and assisted customers by recommending products and answering any questions
• Responsible for ensuring all shelves are well-stocked for the game-day crowd rush, handling product damages according to company policy, and completing store-closing duties
• Created product displays for various sporting events throughout the year to promote and sell new merchandise

Kennesaw, GA

• Shadowed high performing sales manager for eight-week internship program across various departments and assisted with all daily roles and responsibilities
• Created and executed project plan to train and increase usage of the MyClient system, a company initiative to enhance and personalize each customer’s shopping experience, to drive sales and customer loyalty initiates.
• Presented project results, achievements, and actions for continued growth to Atlanta District Executive members and Store Managers

Athens, GA

• Responsible for assisting 100+ guests and maintaining the Presidential Suite at Sanford Stadium, the University of Georgia's football stadium at all Home football games
• Duties include preparing, hosting, and closing suites during the football season and insuring that the suite holders and their guests are enjoying their game day experience

Washington, DC

• Completed an eight-week summer internship in Communications and Web Analytics
• Performed statistical analysis project for the back-end of the company website by using Google Analytics and offered recommendations to drive website traffic and engagement
• Researched, gathered, and presented industry updates and news to team on a daily basis

Brunswick, Georgia

• Responsible for greeting all customers and served as direct contact for all guests by answering questions regarding hotel services, charges, facilities, and travel
• Computed bills, collected payments, and performed closing duties at the end of each shift
• Facilitated the setup and breakdown of each morning's breakfast buffet, ensuring the breakfast buffet is well-stocked and maintaining safety standards and appearance in the area

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Activities and Societies: Sigma Sigma Rho Sorority, Inc., Indian Cultural Exchange

Ranger Ranking

Education record

Activities and Societies: The Fund for American Studies

Dual Enrollment